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The Rise of Urban Destinations - Pulse of the Industry Q4 2022
Our worlwide analysis of 31.6 million reviews captures the evolution of global and regional travel in Q4 2022. This report will give you access to a selection of our data, combined with third-party research, to…
A Maze of Opportunities and Challenges - Pulse of the Industry Q3 2022
For the third quarter of 2022, our analysis of 40.7 million reviews shows an uneven recovery. We witness destinations experiencing overtourism while some countries have just begun to reopen their borders after another year focused…
The Impact of Reviews on Booking Behavior and Reputation
Online reviews have become a crucial factor when deciding to book accommodation. From hotels and resorts to B&Bs, hostels, and vacation rentals, online reviews are the new word of mouth. Travelers heavily rely on feedback…
Travel Health Index - Year in Review 2020
At TrustYou we make it our mission to keep a close eye on the state of travel and hospitality, as seen through the lens of guest reviews. In 2020, we put our extensive guest review…
100+ COVID19 Power Tips and Ideas for the Hotel Industry
“100+ COVID19 Power Tips and Ideas for the Hotel Industry” is a shared resource, based on survey results from our partners - a range of international hoteliers in charge of both independent and chain properties,…
2020 Edition Guest Feedback Software Buyer's Guide
The 2020 edition of the Guest Feedback Software Buyer's Guide, created by Hotel Tech Report in collaboration with TrustYou, gathers all the necessary insights that modern hoteliers need to know in order to optimize their…
Become a Top-Rated Restaurant - The Value of a Good Restaurant Reputation
This comprehensive eBook was created with the end goal of helping restaurant businesses get a better understanding of the importance of feedback, how to become a top-rated restaurant, and how to succeed based on an…
The Complete Guest Engagement Guide - How Messaging Elevates the Hotel Experience
Communication is deeply impacted by technology innovations and we are embracing them in our day to day lives, including our interactions with people and businesses. With this in mind, we wrote this comprehensive eBook to…
The Ultimate Feedback Guide - Everything Hotels Need to Know to Make a Strong Impact
The Ultimate Feedback Guide tackles the entire concept of guest feedback, from its true meaning, to the different ways in which it presents itself in the modern age, and the value and impact that it…
How to Respond to Positive Reviews
Replying to positive feedback may not be your number one priority, but we encourage you to take your time and respond as much as you can to your guests’ praises. By saying a genuine thank…
How to Respond to Negative Reviews
This guide provides hoteliers an easy-to-follow structure with examples of negative reviews and responses. It also includes suggestions on how to make your response strategy more effective with the TrustYou platform.
4 Easy Ways To Leverage The TrustYou Comp Index For A Clear Market Advantage
In the hospitality industry, competition is one of the most challenging factors, but also the one that can drive the best quality in terms of amenities and services. With so many different options available on…
Keeping Up with the Ever-Changing Guests' Expectations
Jurys Inn started to use TrustYou at a very challenging time for the industry. During COVID-19, the platform allowed them to monitor their guests’ needs on the go, identify new trends, and keep up with…
How Leonardo Hotels Gets the Most Out of Their Reviews
Getting actionable data in one place from each review is among the top priorities for Leonardo Hotels. They can improve the guest experience for each property and establish priorities at a portfolio level. Learn how…
B&B Hotels' Focus on Quality and Reputation
B&B Hotels have been using TrustYou for more than four years. Here's how they manage their reputation, maintain a high-quality standard, and ultimately, make their guests happy.
Chroma Hospitality's Focus on Guest Satisfaction
Chroma Hospitality joined TrustYou in 2019 with one goal in mind - to increase their level of guest satisfaction. With that, they’ve increased their scores across the board and introduced TrustYou’s Live Survey to collect…
Mandarin Oriental Hotel Group Doubles Its Survey Response Rate
The Mandarin Oriental Hotel Group has leveraged TrustYou's Reputation Management Platform to optimize their unique and global guest experience since 2016. The partnership began with the Analytics Platform allowing Mandarin Oriental to understand guest feedback…
The Taj Mahal Palace Mumbai: Becoming the best hotel in the world
Not only is the The Taj Mahal Palace Mumbai number one in the world in 2020, during a year of significant challenges. It scores the best hotel performance in the world for the fourth year…
Back to Business: TrustYou Travel Knowledge
Explore what the future of travel may look like and how destinations can stand out: 🔵 The impact of staff shortages on the traveler experience 🔵 Traveler type, now and then 🔵 Evolution of sentiment…
Pulse of the Industry Q1 2022
As the world continues to re-open at a rapid pace, staying up to date with the latest travel trends is imperative for long-term success. With that, we are happy to announce our first edition of…
Online Reputation Management in the New Era of Travel
TrustYou and the Institute of Hotel Management Aurangabad are joining forces to talk about online reputation management for hoteliers and all the positive impacts involved. Join us as we discuss the importance of collecting guest…
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TrustYou now used as a key teaching tool at Nanyang Polytechnic’s School of Business Management
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TrustYou Completes Management Buyout, Splits from Recruit Group
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TrustYou Releases a Modern Redesign of their Widgets
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TrustYou’s Q3 Pulse of the Industry Report Shows a Slower Recovery As New Challenges Arise for Travelers
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Consumer Research Reveals How Reviews and Responses Impact Travelers in Their Booking Decision
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TrustYou’s Q2 2022 Pulse of the Industry Report Shows an Increasing Travel Appetite Despite Ongoing Challenges
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Worldwide Guest Review Analysis of First Quarter 2022 Shows New Expectations towards the Hospitality Industry
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TrustYou’s 2022 Global Review Insights Report Shows Steady Recovery of Hospitality Industry With Increasing Review Volume
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TrustYou Introduces a New Era of Trust With Company Repositioning and a New Approach to Customer Relationships
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TrustYou Sponsors Hotel Tech Report’s Official 2022 Guest Messaging Software Buyers Guide
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One Company, One Million Hotels, and One, Integrated Guest Experience Platform
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TrustYou Launches Innovative Live Experience Solution That Enables Hoteliers To Leverage Real-Time Feedback
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TrustYou Named Best in Reputation Management and Guest Feedback & Surveys Categories in the 2021 HotelTechAwards
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TrustYou Launches The Recovery Race Campaign to Keep Hospitality Industry on Track with Essential COVID-19 Resources
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TrustYou Provides Outlook for Global Hotel Industry with Release of Global and Regional Review Insights Reports
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TrustYou Releases The Travel Health Index To Benchmark Current Review Activity In The Global Hotel Crisis
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Statement on Recent Cancellations of ITB Berlin and ITB India
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TrustYou Unveils Review Performance Analysis of Top UK Cities, With London Ranking Last For Many Traveler Types
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TrustYou Achieves Larger Than Ever Influence In The APAC Region By Partnering with Hospitality Industry Giants
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TrustYou and Impala Collaboration Enables Seamless Guest Data Exchange between Hotels and their PMSs
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TrustYou Caters to Chinese Travelers By Offering New WeChat Channel in their Direct Messaging Solution
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TrustYou’s New Response Features Allow Users to Directly Reply to 78% of All Guest Reviews
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TrustYou Achieves Level III Global Support Certification
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TrustYou Launches New Restaurant Feedback Solution With Targeted Features to Drive F&B Revenue
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TrustYou Releases New Research Analyzing the Impact of Review Content on the Booking Behavior of Digital Natives
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Louvre Hotels Group Selects TrustYou’s Feedback Platform To Strengthen The Guest Experience In Its Properties Worldwide
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TrustYou Releases New Comprehensive eBook Showcasing How Direct Messaging Elevates the Hotel Experience
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TrustYou’s New Live Chat Helps Hotels Turn Website Visitors Into Direct Bookings
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TrustYou Analysis Highlights the Most Impactful Hotel Review Topics By Market With Global And Regional Impact Scores
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TrustYou becomes 100th hotel technology brand to embrace SiteMinder Exchange
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Pan Pacific Hotels Group Expands Feedback Management Efforts To Improve The F&B Experience With TrustYou Restaurants
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TrustYou Releases Comprehensive New eBook As A Hotel’s Complete Guide To Revenue-Generating Feedback Management
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TrustYou and Frontdesk Anywhere Integration Enables Facilitated Direct Messaging For Hotels
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Newly Released 2018 Guest Experience Assessment Provides Valuable Insights to Hoteliers on Guest Engagement
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TrustYou and Volara Partnership Supports Positive Guest Experiences with Guest-Hotel Communication through Voice Activated Devices
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Protel and TrustYou Collaboration Brings Huge Benefit to Hotels By Enabling Automated Survey and Guest Data Processes
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New Hotel Tech Stack eBook Explores the Impact of Technology Throughout the Guest Journey
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Hotels Catch Up to OTA Best Practices with TrustYou’s Review Marketing Solutions
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TrustYou Study Emphasizes Importance of Online Feedback Management And Review Collection For Accommodations
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A Decade of Review Excellence: TrustYou Celebrates Its 10 Year Anniversary
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TrustYou Partners With All 400 B&B Hotels To Improve Guest Experience and Online Reputation Globally
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TrustYou Wins #1 in the HotelTechAwards 2018 for “Reputation and Review Management Software”
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TrustYou Launches the First All-In-One Guest Feedback Platform with New Review Marketing and Guest Messaging Features
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TrustYou’s Guest Feedback Platform Gains Traction in India Through New Partnership With Taj Hotels Palaces Resorts Safaris
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TrustYou’s Direct Guest Messaging Tool Enables Compatible Connection With Amazon Echo
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TrustYou Releases Insightful New eBook to Aid Independent Hotel Marketing Efforts
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TrustYou Appoints Alex Tan As New Senior Director Enterprise Sales To Continue Industry Growth in APAC
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TrustYou Accelerates Global Success With New Hotel Partnerships And Rapidly Growing Client Portfolio
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Elite Hospitality Group Showcases Impressive Improvements In Operations And Review Scores Using TrustYou’s Feedback Platform
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TrustYou Invests in Enhanced Account Management To Ensure Maximum Client Satisfaction
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TrustYou Strengthens Its Market Presence in France and Belgium With Balladins Hotels Cooperation
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TrustYou’s Hotel Communication Study Reveals Strong Correlation Between Messaging and Guest Satisfaction
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Hospitality Technology leaders announce networking event for hoteliers in Toronto during HITEC
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Recruit, the Leading Japanese Internet and Media Group, Acquires TrustYou to Help Accelerate its Global Growth Ambition
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TrustYou and Welcome Systems Form Strategic Partnership To Help Hotels Collect Guest Reviews
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IBC Brings Relationship Management to Independent Hotels via Strategic TrustYou Partnership
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TrustYou Analysis Identifies Review Topics that Impact the Hotel Reputation the Most
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TrustYou Expands Presence in Southern Africa Through Strategic Alliance With Distribution Partner Rainmaker Digital
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Pan Pacific Hotels Group Appoints TrustYou To Manage All Guest Reviews and Surveys Through One Feedback Platform
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TrustYou Solidifies International Presence Through New Partnerships Around the Globe