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For the third quarter of 2022, our analysis of 40.7 million reviews shows an uneven recovery. We witness destinations experiencing overtourism while some countries have just begun to reopen their borders after another year focused…

Online reviews have become a crucial factor when deciding to book accommodation. From hotels and resorts to B&Bs, hostels, and vacation rentals, online reviews are the new word of mouth. Travelers heavily rely on feedback…

Our worldwide analysis of 33.1 million guest reviews offers insights into the post-pandemic travel scene and hospitality trends as they happen.

What to look out for when choosing a communication platform for your hotel in 2021 Live communication in the post-COVID era has become key to running a successful hotel business. The choices are endless, but…

At TrustYou we make it our mission to keep a close eye on the state of travel and hospitality, as seen through the lens of guest reviews. In 2020, we put our extensive guest review…

“100+ COVID19 Power Tips and Ideas for the Hotel Industry” is a shared resource, based on survey results from our partners - a range of international hoteliers in charge of both independent and chain properties,…

The 2020 edition of the Guest Feedback Software Buyer's Guide, created by Hotel Tech Report in collaboration with TrustYou, gathers all the necessary insights that modern hoteliers need to know in order to optimize their…

This comprehensive eBook was created with the end goal of helping restaurant businesses get a better understanding of the importance of feedback, how to become a top-rated restaurant, and how to succeed based on an…

Communication is deeply impacted by technology innovations and we are embracing them in our day to day lives, including our interactions with people and businesses. With this in mind, we wrote this comprehensive eBook to…

Replying to positive feedback may not be your number one priority, but we encourage you to take your time and respond as much as you can to your guests’ praises. By saying a genuine thank…

This guide provides hoteliers an easy-to-follow structure with examples of negative reviews and responses. It also includes suggestions on how to make your response strategy more effective with the TrustYou platform.

In the hospitality industry, competition is one of the most challenging factors, but also the one that can drive the best quality in terms of amenities and services. With so many different options available on…

Chroma Hospitality joined TrustYou in 2019 with one goal in mind - to increase their level of guest satisfaction. With that, they’ve increased their scores across the board and introduced TrustYou’s Live Survey to collect…

The Mandarin Oriental Hotel Group has leveraged TrustYou's Reputation Management Platform to optimize their unique and global guest experience since 2016. The partnership began with the Analytics Platform allowing Mandarin Oriental to understand guest feedback…

Not only is the The Taj Mahal Palace Mumbai number one in the world in 2020, during a year of significant challenges. It scores the best hotel performance in the world for the fourth year…

As worldwide industry leaders, Accor and TrustYou are partners in elevating the experience of life through hospitality. TrustYou data provides insights into traveller trends. Contactless communications tools support Accor with placing people at the heart…

Lindner Hotels wanted to integrate the ORM platform TrustYou into NextGuest CRM in order to improve operational processes, increase guest survey responses, and incorporate survey results into customer segmentation within the CRM, which would allow…

Using TrustYou data, Select Registry assesses existing and new properties for their website, identifies underperforming properties or particular areas for improvement. This not only saves time for internal inspections but also leads to higher administrative…

Explore what the future of travel may look like and how destinations can stand out: 🔵 The impact of staff shortages on the traveler experience 🔵 Traveler type, now and then 🔵 Evolution of sentiment…

As the world continues to re-open at a rapid pace, staying up to date with the latest travel trends is imperative for long-term success. With that, we are happy to announce our first edition of…

TrustYou and the Institute of Hotel Management Aurangabad are joining forces to talk about online reputation management for hoteliers and all the positive impacts involved. Join us as we discuss the importance of collecting guest…