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Throughout the pandemic, hotel companies adapted to the new dynamics of customer feedback. During recovery, they’re applying the lessons they learned — and implementing solutions that are increasingly responsive, adaptive, and data-driven. We collaborated with…

The Review Insights Report explores the state of the 2019 travel and hospitality industry through an extensive research of the global and regional markets, as well as through insights into our own data regarding the…

In the age of digitalization, the internet has become a platform where consumers actively participate and share their views and experiences openly. User Generated Content (UCG) shapes e-commerce, travel, and many other industries because consumers…

What to look out for when choosing a communication platform for your hotel in 2021 Live communication in the post-COVID era has become key to running a successful hotel business. The choices are endless, but…

At TrustYou we make it our mission to keep a close eye on the state of travel and hospitality, as seen through the lens of guest reviews. In 2020, we put our extensive guest review…

“100+ COVID19 Power Tips and Ideas for the Hotel Industry” is a shared resource, based on survey results from our partners - a range of international hoteliers in charge of both independent and chain properties,…

The 2020 edition of the Guest Feedback Software Buyer's Guide, created by Hotel Tech Report in collaboration with TrustYou, gathers all the necessary insights that modern hoteliers need to know in order to optimize their…

This comprehensive eBook was created with the end goal of helping restaurant businesses get a better understanding of the importance of feedback, how to become a top-rated restaurant, and how to succeed based on an…

Communication is deeply impacted by technology innovations and we are embracing them in our day to day lives, including our interactions with people and businesses. With this in mind, we wrote this comprehensive eBook to…

In the hospitality industry, competition is one of the most challenging factors, but also the one that can drive the best quality in terms of amenities and services. With so many different options available on…

Going through a prolonged lockdown is one of the biggest challenges the hotel industry has faced until now. While having your doors closed is no reason to rejoice, it’s important to assess the other side…

The cleanliness and safety standards adopted by hospitality spread across a wide range of measures, certifications, and strategies, all of them valid and certainly necessary. However, in order to make the best decisions for your…

As worldwide industry leaders, Accor and TrustYou are partners in elevating the experience of life through hospitality. TrustYou data provides insights into traveller trends. Contactless communications tools support Accor with placing people at the heart…

Lindner Hotels wanted to integrate the ORM platform TrustYou into NextGuest CRM in order to improve operational processes, increase guest survey responses, and incorporate survey results into customer segmentation within the CRM, which would allow…

Using TrustYou data, Select Registry assesses existing and new properties for their website, identifies underperforming properties or particular areas for improvement. This not only saves time for internal inspections but also leads to higher administrative…

The Heidiland holiday region is a leisure destination in Switzerland and offers a wide range of accommodations and activities. Since July 2017, Heidiland Tourismus AG has been using TrustYou Analytics for its quality management of…

Website optimization and the incorporation of TrustYou data on the hotel website have helped Parkhotel Landau to achieve the following improvements in the last three years: Total website revenue +35%    Revenue through Internet Booking Engine…

The Dalata Hotel Group is Ireland’s largest and UK’s fastest growing hotel group, operating a total of 43 hotels. Dalata Hotels started using TrustYou in 2015.

Explore "The Power of Trustyou" and discover what it means for your hotel business. Along with the webinar recording and slides, you will find further reading based on the topics covered during the presentation. Learn…

Access our exclusive webinar session, in collaboration with Profitroom, and learn the best ways to nurture guest loyalty and gain more direct bookings by leveraging the power of review marketing!

Take "The Power of TrustYou" into your own hands with tools that help you make feedback and communication simpler and more productive. Find out how to make guest experience upgrades that meet the new standards…