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TrustYou Presents The Q1 2022 Pulse of the Industry Report
Dedicated to helping hospitality companies win through the power of listening to direct guest feedback, TrustYou contextualizes the world’s biggest database of guest reviews for the first time in a quarterly rhythm. Building on the…
TrustYou Presents The 2022 Review Insights Report - Global & Regional
The 2022 edition of the Review Insights Report highlights the increasing value of online reviews and feedback in a changed travel industry. Globally, guest reviews take on a new shape in the form of chats,…
A White Paper From HSMAI + TrustYou: Do You Know Your Guests?
Throughout the pandemic, hotel companies adapted to the new dynamics of customer feedback. During recovery, they’re applying the lessons they learned — and implementing solutions that are increasingly responsive, adaptive, and data-driven. We collaborated with…
Live Experience Buyer's Guide
What to look out for when choosing a communication platform for your hotel in 2021 Live communication in the post-COVID era has become key to running a successful hotel business. The choices are endless, but…
Travel Health Index - Year in Review 2020
At TrustYou we make it our mission to keep a close eye on the state of travel and hospitality, as seen through the lens of guest reviews. In 2020, we put our extensive guest review…
100+ COVID19 Power Tips and Ideas for the Hotel Industry
“100+ COVID19 Power Tips and Ideas for the Hotel Industry” is a shared resource, based on survey results from our partners - a range of international hoteliers in charge of both independent and chain properties,…
2020 Edition Guest Feedback Software Buyer's Guide
The 2020 edition of the Guest Feedback Software Buyer's Guide, created by Hotel Tech Report in collaboration with TrustYou, gathers all the necessary insights that modern hoteliers need to know in order to optimize their…
Become a Top-Rated Restaurant - The Value of a Good Restaurant Reputation
This comprehensive eBook was created with the end goal of helping restaurant businesses get a better understanding of the importance of feedback, how to become a top-rated restaurant, and how to succeed based on an…
The Complete Guest Engagement Guide - How Messaging Elevates the Hotel Experience
Communication is deeply impacted by technology innovations and we are embracing them in our day to day lives, including our interactions with people and businesses. With this in mind, we wrote this comprehensive eBook to…
4 Easy Ways To Leverage The TrustYou Comp Index For A Clear Market Advantage
In the hospitality industry, competition is one of the most challenging factors, but also the one that can drive the best quality in terms of amenities and services. With so many different options available on…
The Best Hotel Reopening Strategies after Prolonged Lockdown
Going through a prolonged lockdown is one of the biggest challenges the hotel industry has faced until now. While having your doors closed is no reason to rejoice, it’s important to assess the other side…
The Ultimate Guide To Hotel Cleanliness Standards Around The World
The cleanliness and safety standards adopted by hospitality spread across a wide range of measures, certifications, and strategies, all of them valid and certainly necessary. However, in order to make the best decisions for your…
The Taj Mahal Palace Mumbai: Becoming the best hotel in the world
Not only is the The Taj Mahal Palace Mumbai number one in the world in 2020, during a year of significant challenges. It scores the best hotel performance in the world for the fourth year…
Accor and TrustYou Live Experience Case Study: Designing Limitless Hotel Communications
As worldwide industry leaders, Accor and TrustYou are partners in elevating the experience of life through hospitality. TrustYou data provides insights into traveller trends. Contactless communications tools support Accor with placing people at the heart…
Lindner Hotels Increases Survey Response and Optimizes the Guest Experience
Lindner Hotels wanted to integrate the ORM platform TrustYou into NextGuest CRM in order to improve operational processes, increase guest survey responses, and incorporate survey results into customer segmentation within the CRM, which would allow…
Select Registry: Consistent and High-Quality Standards to Boost Guest Loyalty
Using TrustYou data, Select Registry assesses existing and new properties for their website, identifies underperforming properties or particular areas for improvement. This not only saves time for internal inspections but also leads to higher administrative…
Heidiland Holiday Region: Higher Quality Thanks to TrustYou Guest Surveys
The Heidiland holiday region is a leisure destination in Switzerland and offers a wide range of accommodations and activities. Since July 2017, Heidiland Tourismus AG has been using TrustYou Analytics for its quality management of…
Parkhotel Landau: The Positive Influence of Reviews on Revenue
Website optimization and the incorporation of TrustYou data on the hotel website have helped Parkhotel Landau to achieve the following improvements in the last three years: Total website revenue +35% Revenue through Internet Booking Engine…
Travel Health Check: What Does The Data Say?
In this webinar, we are discussing the most relevant data on travel in 2021. Our VP of Marketing, Valerie Carboni, together with Skift's Director of Research, Data Product, Wouter Geerts, PhD, will deep dive into…
Feel empowered with TrustYou Survey for DMO
If you weren’t able to join live, we know you’ll find great value in the recording of our first destination marketing webinar. Our 4 expert panelists provided amazing insights into how technology is helping destinations…
The Power of TrustYou: Data & Benchmarking with the Best
In our Q3 event, you will learn how to leverage the power of data and benchmark your hotel business in order to gain a competitive advantage.
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Worldwide Guest Review Analysis of First Quarter 2022 Shows New Expectations towards the Hospitality Industry
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TrustYou’s 2022 Global Review Insights Report Shows Steady Recovery of Hospitality Industry With Increasing Review Volume
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TrustYou Introduces a New Era of Trust With Company Repositioning and a New Approach to Customer Relationships
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TrustYou Sponsors Hotel Tech Report’s Official 2022 Guest Messaging Software Buyers Guide
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One Company, One Million Hotels, and One, Integrated Guest Experience Platform
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TrustYou Launches Innovative Live Experience Solution That Enables Hoteliers To Leverage Real-Time Feedback
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TrustYou Named Best in Reputation Management and Guest Feedback & Surveys Categories in the 2021 HotelTechAwards
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TrustYou Launches The Recovery Race Campaign to Keep Hospitality Industry on Track with Essential COVID-19 Resources
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TrustYou Provides Outlook for Global Hotel Industry with Release of Global and Regional Review Insights Reports
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TrustYou Releases The Travel Health Index To Benchmark Current Review Activity In The Global Hotel Crisis
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Statement on Recent Cancellations of ITB Berlin and ITB India
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TrustYou Unveils Review Performance Analysis of Top UK Cities, With London Ranking Last For Many Traveler Types
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TrustYou Achieves Larger Than Ever Influence In The APAC Region By Partnering with Hospitality Industry Giants
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TrustYou and Impala Collaboration Enables Seamless Guest Data Exchange between Hotels and their PMSs
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TrustYou Caters to Chinese Travelers By Offering New WeChat Channel in their Direct Messaging Solution
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TrustYou’s New Response Features Allow Users to Directly Reply to 78% of All Guest Reviews
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TrustYou Achieves Level III Global Support Certification
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TrustYou Launches New Restaurant Feedback Solution With Targeted Features to Drive F&B Revenue
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TrustYou Releases New Research Analyzing the Impact of Review Content on the Booking Behavior of Digital Natives
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Louvre Hotels Group Selects TrustYou’s Feedback Platform To Strengthen The Guest Experience In Its Properties Worldwide
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TrustYou Releases New Comprehensive eBook Showcasing How Direct Messaging Elevates the Hotel Experience
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TrustYou’s New Live Chat Helps Hotels Turn Website Visitors Into Direct Bookings
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TrustYou Analysis Highlights the Most Impactful Hotel Review Topics By Market With Global And Regional Impact Scores
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TrustYou becomes 100th hotel technology brand to embrace SiteMinder Exchange
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Pan Pacific Hotels Group Expands Feedback Management Efforts To Improve The F&B Experience With TrustYou Restaurants
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TrustYou Releases Comprehensive New eBook As A Hotel’s Complete Guide To Revenue-Generating Feedback Management
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TrustYou and Frontdesk Anywhere Integration Enables Facilitated Direct Messaging For Hotels
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Newly Released 2018 Guest Experience Assessment Provides Valuable Insights to Hoteliers on Guest Engagement
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TrustYou and Volara Partnership Supports Positive Guest Experiences with Guest-Hotel Communication through Voice Activated Devices
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Protel and TrustYou Collaboration Brings Huge Benefit to Hotels By Enabling Automated Survey and Guest Data Processes
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New Hotel Tech Stack eBook Explores the Impact of Technology Throughout the Guest Journey
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Hotels Catch Up to OTA Best Practices with TrustYou’s Review Marketing Solutions
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TrustYou Study Emphasizes Importance of Online Feedback Management And Review Collection For Accommodations
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A Decade of Review Excellence: TrustYou Celebrates Its 10 Year Anniversary
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TrustYou Partners With All 400 B&B Hotels To Improve Guest Experience and Online Reputation Globally
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TrustYou Wins #1 in the HotelTechAwards 2018 for “Reputation and Review Management Software”
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TrustYou Launches the First All-In-One Guest Feedback Platform with New Review Marketing and Guest Messaging Features
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TrustYou’s Guest Feedback Platform Gains Traction in India Through New Partnership With Taj Hotels Palaces Resorts Safaris
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TrustYou’s Direct Guest Messaging Tool Enables Compatible Connection With Amazon Echo
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TrustYou Releases Insightful New eBook to Aid Independent Hotel Marketing Efforts
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TrustYou Appoints Alex Tan As New Senior Director Enterprise Sales To Continue Industry Growth in APAC
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TrustYou Accelerates Global Success With New Hotel Partnerships And Rapidly Growing Client Portfolio
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Elite Hospitality Group Showcases Impressive Improvements In Operations And Review Scores Using TrustYou’s Feedback Platform
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TrustYou Invests in Enhanced Account Management To Ensure Maximum Client Satisfaction
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TrustYou Strengthens Its Market Presence in France and Belgium With Balladins Hotels Cooperation
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TrustYou’s Hotel Communication Study Reveals Strong Correlation Between Messaging and Guest Satisfaction
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Hospitality Technology leaders announce networking event for hoteliers in Toronto during HITEC
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Recruit, the Leading Japanese Internet and Media Group, Acquires TrustYou to Help Accelerate its Global Growth Ambition
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TrustYou and Welcome Systems Form Strategic Partnership To Help Hotels Collect Guest Reviews
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IBC Brings Relationship Management to Independent Hotels via Strategic TrustYou Partnership
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TrustYou Analysis Identifies Review Topics that Impact the Hotel Reputation the Most
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TrustYou Expands Presence in Southern Africa Through Strategic Alliance With Distribution Partner Rainmaker Digital
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Pan Pacific Hotels Group Appoints TrustYou To Manage All Guest Reviews and Surveys Through One Feedback Platform
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TrustYou Solidifies International Presence Through New Partnerships Around the Globe
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TRIPBAM and TrustYou Announce Hotel Review Data Integration Partnership
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Hotel v destination – what matters more to guests looking for romance?
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TrustYou Study Uncovers Travelers’ Online Search and Booking Behaviors
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RIU Hotels & Resorts chooses TrustYou to manage and analyze feedback globally through one guest feedback platform
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ASKA Hotels Sees Tremendous Reputation Increase Through TrustYou Partnership
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TrustYou Expands South American Presence Through Partnership with Slaviero Hotels