Make it Count with Contactless Guest Engagement
Communicate with guests using TrustYou Live Messaging
How it works:
TrustYou’s multi-channel communication solution allows you to quickly engage with your guests in person and on their channel of choice. Take the chance to promote spontaneous offers, upgrades, or complimentary services, have conversations that improve satisfaction, and generate more upsell by scheduling targeted outreaches that guests cannot resist.
Encouraging real-time, contactless communication leads to more positive reviews and ratings, that ultimately drive ROI. With a Live Messaging solution, you can automate guest communication and services to improve guest experiences before, during, and after their stay.
Improve Team Collaboration
Forward messages from Live Messaging to your Team Chat. Receive the message with an internal note for smarter collaboration, and improve calls for action to other team members. Have 1:1 conversations or coordinate with your whole team in a group chat.
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Go Contactless with Guests’ Preferred Channels
Make it personal at any distance with Live Messaging. Welcome guests before check-in by sharing booklets, information, and the room service menu, or improve check-out procedures by sending an invoice.
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Respond in Real-Time and On-The-Go
With the TrustYou mobile app, you have the power to act in the palm of your hand. Download the app onto the tablets or mobile devices you use while around the hotel premises, and get alerts for new messages that come in throughout the day.
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Respond Instantly Even When You’re Away
Schedule messages or one-time broadcasts to stay in touch with guests at any time. Respond to incoming messages faster, with saved templates. Or set automated replies to inform guests that you will get back to them.
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Ask Guests to Tell You How They Feel
Encourage guests to reach out to you via their preferred channels with enquiries, concerns, or complaints. This will help you resolve issues on the spot and elevate the guest experience.
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Give Your Guests Exactly What They Want
Manage and monetize check-in with pre-stay surveys to identify guest preferences. Schedule messages to promote room upgrades and offers for hotel activities before and during their stay.
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ROI at First Chat: Win Over Direct Bookings
Provide an excellent guest experience from day one, by responding to booking inquiries via Live Chat, and turn more website visitors into guests.
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Have It All with Multiple Hotel Communication Channels
TrustYou uses many popular communication methods. Engage with your guests via these channels to keep guests informed, manage guest expectations, and offer upgrades.
Learn about the available channels
Customize Conversations with Your Hotel Brand
Customize the look and feel of your communication channels to better align with your hotel’s brand and personality. Add your company logo as your header to maintain familiarity with your hotel.
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Increase Hotel Staff Efficiency
Assign multiple guest conversations directly to staff members. Staff members get notified and can efficiently manage through one shared inbox, ensuring guest issues are resolved in less time.
Organize your hotel teamBenefit from Available PMS and CRM Integrations
Create rich guest profiles allowing you to segment messages and personalize your guest communication.
With the addition of your guest’s phone number, the guest profile can be linked to social profiles, allowing your hotel to further nurture guest loyalty.
While helping a guest, view past conversations, internal staff notes, and guest preferences to better understand their needs.
Live Messaging solutions for your:
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