We help make customers happy

Happy customers are loyal, spend more and talk about it. We help make customers happy by transforming reviews into personalized experiences, uncovering audiences for effective marketing, engaging with the speed of AI.
TrustYou team members participating in Global Team Event

Who we are

We are multicultural experts with a passion for innovation and hospitality around the globe. TrustYou is a remote first company with the goal to help companies to succeed by achieving customer excellence. We make sure that we meet the local and regional requirements of our clients and partners while taking a global approach to our products, mindset, and company vision.

We help you make customers happy

At TrustYou our values shape our working environment, our team, and our business relationships. We deeply believe that happy customers are the foundation for every business success. We strive for customer excellence and live and breathe an open feedback culture. Our team is our asset and our teamwork and collaboration foster the best results. We test, we learn, we improve. Every team member has a unique voice that is heard and contributes to TrustYou’s and our partners’ success.

Our story

Since 2008, TrustYou has been pioneering customer feedback solutions in hospitality. We were the first to collect reviews from across the web, combining them with own survey data to deliver actionable insights to the hospitality industry in the form of online reputation management. Fast forward, we have re-invented the technology approach one again with the first true native Customer Data Platform (CDP) as well as chatAI. Our three platforms now collectively aggregate public and private customer data for 1m+ accommodations worldwide, 100k partners are trusting our services in more than 100 countries. 

Executive Team

Benjamin Jost, Co-Founder & Chief Executive Officer​

Benjamin Jost, Co-Founder & Chief Executive Officer

Ben started TrustYou with a simple idea: Making user-generated feedback accessible and understandable. He leads TrustYou with passion, innovative ideas and an open mind to activate the full potential of the customer experience platform, the team and its leadership. Before TrustYou, he was busy being an aspiring soccer player, getting his Master of Science in Electrical and Information Technologies and starting out in Venture Capital and in Corporate M&A in the renewable energy sector.

Dr. Nikolai Visnjic, Chief Financial Officer​

Dr. Nikolai Visnjic, Chief Financial Officer

Nikolai always had a passion for numbers, economics, venture capital and private equity. So much, that he even decided to dedicate his PHD thesis to these topics. At TrustYou, he oversees all finances, analyses, planning and budgets. Prior to being a CFO, he started out as analyst and took on leading positions at investment groups and consultancies. To balance out his desk time, he takes his motocross bike and tackles high hills, dirty ponds and rough tracks.

Roland Guelle, Chief Technical Officer​

Roland Guelle, Chief Technical Officer

Roland lives and breathes technology. In various CTO positions he built up and managed companies like Avenga and Sevenval with remarkable success. His professional focus lies not only on technical concepts and architectures but also on building and optimizing the software organization, methodologies, and technologies. In his free time he enjoys creating things with a visible result, spending quality time with his family or – to keep it a bit nerdy – likes to install Linux on systems that are not made for it. 

Jon Eichelberger, Chief Marketing Officer​

Jon Eichelberger, Chief Marketing Officer

Jon is an experienced, entrepreneurial business leader with an impressive history of working in online travel, travel technology and the mobility sector for companies like trivago and Sixt. He has in-depth knowledge in the areas of Business Planning, Strategy, Management, Marketing, and Branding. When he’s not at work, he likes to cycle around the South of Germany, his home of choice, play the guitar or cook a delicious meal for his family.

Dieter Dirnberger, Chief Revenue Officer and Managing Director

Dieter is a dedicated hospitality SaaS expert with a strong focus on innovation and always having the hotel’s best interest in mind. He looks back on over 20 years of leadership experience at renowned technology and IT companies such as Cendyn, NextGuest, Serenata CRM, and Fidelio Software GmbH (now Oracle Hospitality). When he’s taking a break from work he enjoys everything the Alps have to offer: skiing, hiking or biking.

Learn how our category leading platforms transform insight into impact

Tranform insight into impact!

Happy customers are loyal, spend more and talk about it. We help make customers happy by transforming reviews into personalized experiences, uncovering audiences for effective marketing, engaging with the speed of AI.

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