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Welcome to our blog, where we unlock unique insights into customer data and marketing best practices, reputation management and surveys, new AI trends, and generally keep you updated on the latest travel and hospitality industry trends.
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Digitization and Reviews as Drivers for Destination Tourism Development: Best Practice of Trentino Marketing with TrustYou

Manuela Bortolotti from Trentino Marketing shares best practices of implementing TrustYou in this interview.
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DestinationCamp 2024: Customer Profiling and Guest Retention with Meta-ReviewsTest

André Kaufmann and Georg Thanner from TrustYou discussed what you can do with this data at DSTNCMP24 in Bregenz. Here is a summary of the presentation, as well as, an analysis of the surveys that participants answered during the event.
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The Value of Investing in the Online Traveler Experience

80% of travelers book online; 90% do all their holiday research online. Hospitality providers should therefore prioritize investing in the online traveler experience.
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What Are Travelers Looking for in a Hotel? Insights into Modern Guest Expectations

In an era of personalized experiences, understanding what travelers seek in a hotel has never been more critical....
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Upgrading Your Hotel’s Guest Experience: The Power of Sentiment Analysis

Discover how guest sentiment analysis revolutionizes hotel services by enhancing satisfaction and improving the overall guest experience....
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How to Segment Guests’ Data for Tailored Experiences

Discover how leveraging targeted segmentation of guest data can enhance personalized experiences and drive significant revenue growth in...
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Harnessing the Power of Technology and Data: Elevating the Traveler Experience in Hospitality

Let’s take a look at all the potential touch points within a user journey to see how to...
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9 Hotel Survey Distribution Best Practices That Will Get You More Reviews

In this blog post, we'll guide you through proven strategies for distributing surveys effectively and ethically, with a...
Respond

5 Examples of Hotel Managers Responding to Reviews Like Stars
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10 Facts About How Different Generations Interact with Guest Reviews

Different generations interact with guest reviews differently. TrustYou’s latest consumer research reveals how hotels, destinations and other travel...
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Online Reputation Management for Hotels: A Complete Guide

Your complete guide to online reputation management for hotels. Tips to improve the guest experience from pre-stay to...
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6 Reasons Why You Need an AI Response Generator to Reply to Guest Reviews

Here’s how an AI response generator for your guest reviews will help you save time & money while...

Unlocking the Potential: Exploring the Versatility of TrustYou’s Customer Experience Platform

Serving a multitude of industries, TrustYou's products go beyond hotels and cater to an extensive range of clients,...
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Why Didn’t My Guest Leave a Review? 4 Ways to Get More Feedback From Your Guests

Are your guests leaving fewer reviews than you expect? Here are 4 ways for hoteliers to get more...
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The Ultimate FAQ Guide: How CXP Can Transform OTAs and Boost Their Performance

In this FAQ-style blog post, we'll explore how CXP can revolutionize OTAs, improve their performance, and help them...
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How to Respond to Guest Reviews: A Hotelier’s In-Depth Guide

Your complete guide on how to respond to positive, neutral, and negative guest reviews with examples, a template...

Frequently Asked Questions About CXP: Boosting Destinations with Cutting-Edge Technology

Let's explore how CXP can empower destination marketing organizations (DMOs) to stay ahead of the competition and deliver...
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“Luca Tucciarone: Innovation and Sustainability at the Heart of Luxury Hospitality”

An interview with Luca Tucciarone, Director of Terme di Vulci Glamping & Spa and NOBA Hotels and Residences....
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Optimizing Hotel Strategies for Olympic Peaks: Pricing and Review Insights

TrustYou's recent analysis reveals crucial findings, supporting hotels in their efforts to cope with a huge demand during...
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Experience and Innovation: The Success of Garda Hotels Italia
Campusx Connection Growth And Innovation

CampusX: Connection, Growth and Innovation

An interview with Gianluca Guarino, Revenue Manager at CampusX (CX). Founded in 2011, the company aims to revolutionize...
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Taylor Swift is Coming – Is Your Hotel Ready for It?

Are you ready to dazzle your Taylor Swift fans with a fantastic experience at your hotel? As we...
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The Secret Behind an Unforgettable Experience: Embracing Customer-First Technology in Hospitality and Tourism

The hospitality and tourism industry, with its evolving landscape, must strike a balance between embracing technology, fostering innovation,...
The Changing Landscape Of Hospitality In 2024 Embracing Authentic Experiences And Customer Feedback To Drive Innovation And Brand Evolution

The Changing Landscape of Hospitality in 2024: Embracing Authentic Experiences and Customer Feedback to Drive Innovation and Brand Evolution 

During our popular TrustYou User Meet-up, we met with professionals from the hospitality industry and discussed how customer...
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Insights from the Customer: How Feedback Drives Quality in the Hospitality & Tourism Industry

Customer feedback can be a key component to driving quality in the hospitality and tourism sectors. Here’s how...
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Hospitality Hotspots: The Latest Middle East & North Africa Tourism Statistics [2022-2023]

The latest Middle East & North Africa (MENA) tourism statistics from top-performing countries based on the latest third-party...
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Artificial Intelligence: A New Frontier for Elevating the Guest Experience in Hospitality?

Explore how artificial intelligence (AI) impacts the guest experience in the hospitality industry I Three key benefits and...
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