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Blog
Welcome to our blog, where we unlock unique insights into customer experience and marketing best practices to increase bookings, boost your company’s revenue, and lower costs.
What is an AI Agent? How Hotels Can Leverage AI for Success
Artificial Intelligence (AI) Agents are emerging as transformative tools that redefine guest experiences and operational efficiency for brands in the hospitality industry. They are capable of performing tasks traditionally handled by humans, and are quickly becoming indispensable assets for hotels
Customer Experience Platforms vs. Traditional Customer Service
Discover the key differences between a customer experience platform and traditional customer service. Learn how CXPs enhance guest satisfaction with real-time insights, sentiment analysis, and competitive benchmarking.
How a CXP’s Real-Time Analytics and Survey Dashboards Enhance Guest Satisfaction
In hospitality, a guest’s perception can change in an instant. Luckily, a CXP offers a viable solution to manage guest experience.
What is a Customer Experience Platform, and Why is it Important?
Guest feedback is everywhere—reviews on booking sites, survey responses, social media comments—but managing it is challenging for hospitality businesses.
Hospitality Tech in EMEA 2025: The Year of Harmonious Blend of Technology and Personal Touch
This year, the global smart hospitality market is expected to explode, reaching an astounding valuation of $83.10 billion. This marks an era where technology not just enhances but defines the guest experience. Imagine walking into a hotel where your room
Leveraging TrustYou for Digital Transformation and Tourism Development
Leandro Carvalho Lima from Mato Grosso talk to us about developing a tailored KPI index, winning awards, and the importance of partnerships.
A Year in Review: Reflecting on 2024
As we bid farewell to 2024, it’s time to reflect on the past year at TrustYou. Over the course of the year, TrustYou has made significant strides in transforming the customer experience landscape with innovative technologies and exceptional services. Let’s
Guest Reviews & Dynamic Pricing: A Win-Win for Guest Satisfaction and Revenue?
How do you turn guest feedback into actionable strategies that inform your pricing and maximize revenue? In this article, you’ll find the answer with insights from leading experts shared in on of our recent partner webinars. written by Ewa Gabara,
Unveiling the Future of Hospitality: Ben Jost’s Insights on AI Innovation and Guest Experiences
We recently had an opportunity to sit down with our CEO and co-founder Ben Jost. As a visionary in the realm of artificial intelligence and its profound impact on the hospitality industry, Ben shares his invaluable insights on how AI
Pulse of the Industry Series Q1 and Q2 2024Part 5 – JAPAN
Part 5 – Japan In part 1 of the Pulse of the Industry Global edition, we already took a deep dive into the metrics that TrustYou analyzed for the hospitality industry for Q1 and Q2 2024. Now, let’s take a
Pulse of the Industry Series Q1 and Q2 2024: US
Part 4: US In part 1 of the Pulse of the Industry Global edition, we already took a deep dive into the metrics that TrustYou analyzed for the hospitality industry for Q1 and Q2 2024. Now, let’s take a closer
Pulse of the Industry Series Q1 and Q2 2024: APAC
PART 3 – APAC In part 1 of the Pulse of the Industry Global edition, we already took a deep dive into the metrics that TrustYou analyzed for the hospitality industry for Q1 and Q2 2024. Now, let’s take a
