AI-Powered Solutions for DMOs & OTAs
Delivering a More Exclusive Travel Experience and Supercharging Booking Engines with Data
Our Killer Applications
for Destinations and Online Travel Agencies
As a pioneer in online reputation management we provide detailed analysis, insights, review content and powerful AI agents that help destinations and OTAs enhance their products and services. Our solutions:
Meta-Review • DMO Agents • Customer Experience Platform (CXP) • Survey
Data-Driven Insights For Exceptional Travel Experiences
Trusted by
What Our Customers Love
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Choose the product that fits your business needs.
Meta-Review
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Showcase feedback highlights
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Connect travelers to their perfect accommodation
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Customized to fit in with your brand
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Drive higher conversion rates
DMO Agent
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Personalized recommendations
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24/7 availability
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Lower operational cost
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Streamline operations online and on-site
CXP
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Dynamic data with flexible segmentation
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Competitor benchmarking
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Customized reporting and KPI alerts
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Reliable quality control
Survey
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Conduct your own market research
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Boost your reviews
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Gather feedback throughout the traveler journey
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Act on insights quickly to improve the traveler experience
More about TrustYou's Travel Data
FAQs
Do you have any questions about our solutions? We try to provide answers to frequently asked questions from our customers.
General
What does your property database look like?
Our database includes 1.3 million properties, ranging from hotels to vacation rentals. In addition to this, it also covers attractions, restaurants, and many other points of interest. It is constantly expanding and evolving, and properties or POIs can be added on request to meet our clients’ needs.
How frequently is Meta-Review content updated?
TrustYou collects and consolidates 3 to 5 million new reviews weekly, ensuring up-to-date information.
How do I integrate Meta-Review data on my website?
TrustYou Meta-Review data is available via a responsive API and through a content dump via AWS, which is updated weekly.
We offer a range of data points that can be deployed throughout the booking journey on any website: from the TrustScore, to aggregated review summaries, to ranking and ratings which allow the personalization of queries to user profiles.
Meta-Review content is provided in raw JSON format, allowing for full customization to your user interface and branding strategy, and via multiple pre-set widgets.
Our HTML widgets offer ready-made visualizations of a single property’s reputation data, and are perfect for an easy plug-and-play solution, which requires limited development on a client’s end.
How can integrating Meta-Review content improve my booking platform's conversion rates?
Travel is a high-anxiety purchase, so trust is essential, and travelers trust reviews. By displaying summarized review content, you can attract more visitors and thereby bookings. Showcasing the positive highlights across different semantic categories has also proven to be one of the most effective data points in driving user engagement and conversions.
Moreover, being able to build filters and rankings for specific types of travelers (e.g. couples, business travelers, families, etc.) enables a high degree of personalization and helps guide users to their ideal property, increasing traveler satisfaction.
How does Meta-Review enhance SEO for OTAs?
By integrating aggregated review summaries on their site, OTAs can boost their online visibility and drive more organic traffic to their platform. Properties that excel in one or more aspects of their service are awarded highlights, such as “top business hotel” or “excellent pool”, which are key search terms.
How important is AI for the travel industry, do I absolutely need it?
The short answer is yes. If you don’t implement AI as part of your strategy, you will soon be left behind. AI can give you a competitive advantage, because it makes it possible to be available to your customers 24/7 at a lower operational cost. Our DMO Agent, for instance, helps you give travelers more personalized recommendations than you would ever be able to offer without the use of AI.
How can CXP improve destination marketing strategies?
CXP offers DMOs a range of powerful tools to elevate their destination marketing strategies, including:
- Data-driven decision-making: CXP provides analytical insights based on customer feedback and business segments, enabling DMOs to understand the underlying factors behind data trends and make informed marketing decisions.
- Dynamic analytics views: CXP’s advanced analytics capabilities empower DMOs to analyze traveler feedback data in real-time, gaining deep insights into customer behaviors and preferences. By identifying preferred activities, amenities, and services, DMOs can tailor their offerings to match traveler preferences, increasing bookings and customer satisfaction.
How can CXP assist DMOs with destination recovery efforts?
CXP enables DMOs to efficiently handle traveler complaints and concerns, turning negative experiences into positive ones and fostering traveler loyalty. Its post-stay survey feature allows DMOs to gather valuable feedback, identify areas for improvement, and take proactive measures to enhance traveler experiences, whereas the dashboard allows them to manage all surveys from a single platform, simplifying the process and ensuring nothing falls through the cracks.
How does CXP help with quality control?
By providing a centralized solution, CXP enables hospitality providers to gain comprehensive insights into traveler experiences and sentiments.
Many OTAs use CXP during their procurement process as a quality monitoring tool to determine which hotels to contract. Similarly, some of the biggest TMCs in the world are supported by CXP in their duty of care responsibilities, as well as bidding and selection processes.
DMOs, on the other hand, use CXP to monitor the quality of their portfolio, identify low performers and take appropriate actions to maintain a high standard.
Who else can TrustYou service?
TrustYou’s use cases are not limited to hotels, DMOs, and OTAs. Our products’ comprehensive data analytics capabilities have the potential to revolutionize businesses and industries across the board. Other types of clients include star classification agencies, credit card loyalty programs, train companies, restaurant reservation systems, consultancies, and insurances.
Beyond that, with its vast data processing capabilities and sophisticated AI technology, TrustYou has the potential to make an impact in various other sectors. By leveraging the power of TrustYou’s data processing and semantic analytics, organizations in fields such as retail, transportation, healthcare, and more can unlock opportunities for growth, improved customer experiences, and data-driven decision making.
As TrustYou continues to innovate and expand its solutions, new uses and applications will emerge. The possibilities are virtually limitless, with TrustYou’s technology offering a wealth of analytics, KPIs, and data points that can be customized to fit the unique needs of different industries.
