#1 Hospitality AI For Guest Communication
Always Reply
ALL guest DATA • PERSONALIZED Messages • aI REPlies • 24/7 • All Channels
See Hospitality AI Agents
at Work
Of course! Dogs are welcome. I’ve updated your booking to incluce your dog. A € 25 cleaning fee applies. Please see our hotel info for pet amenities. Should I book this for you?
Hospitality AI Solution
The first solution that knows all guest data and unites personalized outbound with AI powered inbound communication on the same channel. Like a conversation.
AI AGENTS
Know all data and always reply to any inbound guest questions on all channels 24/7.
- Property Knowledge
- Guest Data
- Feedback Data
customer
Data platform
Knows everything about your guest, trains AI Agents, and triggers event-based messaging and marketing communication across all channels
- Guest Data
- Feedback Data
customer
experience platform
Collects and analyzes all reviews and surveys, responds at scale, and feeds insights to CDP and AI Agents.
- Feedback Data
“TrustYou is the #1 Hospitality AI platform, powered by the most comprehensive customer data in the industry. We enable genuine, AI-driven two-way conversations with guests – seamless, personalized, across every channel, in every language, 24/7.“
Benjamin Jost • CEO
Why Is It So Difficult?
- Email from: no-reply@old-inn.com
“This is an automated message: no-reply@old-inn.com is not monitored. Please contact our support team if you need assistance.”
The hotel was not available for booking changes. No-reply emails are simply annoying!
- No replies
- Email from: agent@old-inn.com
“Thank you for your inquiry! We have extended your stay as requested.”
Excellent service! Changes to my booking were easily handled via email within seconds.
- Always reply
- Check-in at the frontdesk
“Welcome to our hotel!
Have you stayed here before?”
Goodness! I’ve stayed at this hotel more than twenty times, and they still don’t know my name. What an anonymous service!
- Impersonal service
- Check-in at the frontdesk
“Welcome to our hotel, Mr. Brown! We have booked you in the same room as usual. Enjoy your stay!”
I feel at home in this hotel. The staff always have a kind word to say. It’s almost like family!
- Know your guests
- In the breakfast queue
“Oh my god, is this crowded. I need a coffee!”
The hotel was nice, but the breakfast was horrible. We had to wait over 20 minutes in line just to be seated.
- Long queues
- In the breakfast queue
“Breakfast is served from 7 to 11 a.m. tomorrow. It’s usually very crowded at 8 am. The best times for your convenience are from 9-11.”
The service communication is great. They even messaged us about the best times for breakfast.
- Always reply
50+ Use Cases. One Intelligence.
Every Message Becomes a Conversation
- All guest data
Every Guest, Truly Known
Golden Profiles + feedback insights turn data into replies that feel personal, every time.
- Personalized messages
Personal at Every Touchpoint
Deliver messages that feel individual, not automated – adapting tone, timing, and content to each guest’s journey.
- Always Reply
No Missed Messages
Every message gets answered – no dead ends, no no-reply walls.
- Always send
Every Message, a Dialogue
Outbound messaging becomes interactive, 24/7.
- service 24/7
Always On, Always Selling
Upsells, bookings, and service requests handled automatically around the clock.
- ALL-channelS
One Inbox, Every Channel
WhatsApp, email, chat, SMS — all guest conversations in one place.
- Endless usecases
Every Request Covered
From check-in to restaurant booking – every service handled instantly.
- no Worries 😀
Total Control, Zero Chaos
Simplify ops, cut costs, and protect your brand reputation.
Turn Every Guest Interaction Into a 5-Star-Experience
It’s no longer a question of if hotels will use AI, but how they will use it to improve their operations and better server their guests.
