Customer Experience Platform

AI-powered Insights for Exceptional Guest Experiences

Improve your product quality based on surveys and reviews across the web, respond to all feedback with the help of AI and market your reputation.

Empowering 100K+ Hospitality Businesses

TrustYou’s CXP is A Bold New Way to Improve Your Customer Experience

Imagine a solution that takes the work off your plate – an AI-powered platform that automatically analyzes guest feedback, crafts smart responses, and transforms reviews into actionable insights and marketing gold.

How TrustYou's CXP works across the customer journey
Customer Experience Platform

Your Path to Quality Excellence​

Screenshot of TrustYou CXP Inbox
Marketing widget of CXP to showcase reputation on website or Google
Redefine hospitality excellence

Manual processes have their human end

By turning your reputation into your competitive advantage, your hotels become the industry benchmark for excellence—leading to consistent growth in direct bookings and guest loyalty.

All customer feedback in one inbox

Respond to reviews with the power of AI

Understand your customers and their expectations

Boost direct bookings

Make data backed operational decisions

Conduct pre-stay, on-site and post-stay surveys

The Complete CXP Solution​

The application of a cutting-edge AI-empowered solution like TrustYou’s CXP positions you as a leader in hospitality, driving immediate gains in efficiency, guest satisfaction, and revenue growth.

All Feedback in One Inbox
Response AI
Sentiment AI
Competitor Benchmarking
Feedback Segmentation
Dashboards
Summary AI
Survey Manager
Multilingual Surveys
Pre-Built Reports
Impact Scores
Marketing Widgets
Push to Google
Properties Administration
Survey Editor
Goal Management
Survey manager feature screenshot on TrustYou's Customer Experience Platform
Survey Editor Feature of TrustYou's Customer Experience Platform CXP
Goal Management Feature of TrustYou's Customer Experience Platform CXP

A Great Guest Experience: Crucial for Your Business Success

Why Customers Love CXP

How Mandarin Oriental Hotel Group managed to increase their response rate from 40 % (2016) to 83% in 2024 with TrustYou.

Logo of Mandarin Oriental Hotel Group, a client of TrustYou
Guest post-stay survey responses more than doubled in the first three months after introduction of TrustYou's CXP.
Find out more

How Servigroup Hotels Increased Their Guest Reviews by 90%​.

Pricing & Plans

Stay ahead of your competition and lead your business to consistent growth in direct bookings and guest loyalty with TrustYou's CXP.

Lite

from
€75$75¥11,800 per property / month,
billed annually
  • Centralized inbox for managing all guest reviews
  • SentimentAI for analyzing guest feedback trends
  • Competitor benchmarking
  • Keyword searchnsight
  • Analytics dashboard
  • Reporting tools
  • And more…

Essential

from
€130$130¥20,400 per property / month,
billed annually
  • "Lite" features, plus:
  • Scheduled reports for advanced insights
  • Survey module (1 pre-, during or post-stay survey)
  • Share survey on public platforms
  • Marketing widgets to showcase guest feedback
  • Multi-language support

Professional

from
€180$180¥28,200 per property / month,
billed annually
  • "Essential" features, plus:
  • Survey module (UNLIMITED surveys)
  • ResponseAI for automated, AI-generated review responses (UNLIMITED)

Reimagine Hospitality with Cutting-Edge Insights!

FAQs

Do you have any questions about TrustYou's CXP? We try to provide answers to frequently asked questions from our customers.

General

The TrustYou Hospitality CXP is an advanced, AI-powered platform that centralizes guest feedback from multiple sources, such as OTAs, booking platforms, in-house surveys, and review sites. By aggregating and analyzing feedback in real-time, CXP helps hotels identify trends, automate personalized responses, and generate actionable insights to enhance guest satisfaction, reputation, and revenue. With tools like Summary AI and Response AI, CXP ensures efficient reputation management and data-driven decision-making.

With features like AI-generated review responses and summary insights, CXP reduces response times by up to 80%, allowing your team to focus on delivering exceptional guest experiences.

Unlike competitors, CXP combines robust AI tools with deep hospitality expertise, offering advanced features like customizable brand voice, sentiment analysis, and competitor benchmarking—all in one platform.

Yes, by responding to every review with personalized, high-quality replies and showcasing positive guest feedback, CXP helps boost ratings and attract more direct bookings.

TrustYou Hospitality CXP handles reviews from OTAs, booking platforms, and custom surveys, ensuring all feedback is consolidated and actionable.

Absolutely. CXP provides analytics dashboards and trend insights to help you measure guest satisfaction and operational improvements.

Yes, CXP is scalable and benefits individual hotels, boutique properties, and large chains by providing tailored insights and automation tools.

Yes, TrustYou CXP is designed to support a wide range of hospitality-focused organizations, including Destination Management Organizations (DMOs), Online Travel Agencies (OTAs), and other travel businesses. By consolidating guest feedback and providing actionable insights, CXP helps these organizations enhance their reputation, streamline operations, and improve the overall guest experience across their networks.

CXP helps market your reputation by embedding reviews and survey results into your website, influencing booking decisions and driving direct revenue.

TrustYou Hospitality CXP is designed for simplicity, offering effortless setup, intuitive workflows, and seamless integration with existing systems.

Yes, we offer a demo to let you explore how CXP can transform your guest feedback management.

Hospitality AI

Summary AI provides quick, actionable overviews of guest feedback by analyzing sentiment, trends, and focus areas, saving time and improving decision-making.

Response AI generates personalized replies to guest reviews in your brand voice, reducing response times and boosting engagement.

Yes, Response AI allows you to customize responses to reflect your tone and brand identity, ensuring consistency.

Absolutely. Response AI generates high-quality replies in multiple languages, enabling global guest communication.

With AI-generated replies, you can achieve 100% response rates effortlessly, demonstrating your commitment to guest feedback.

Summary AI highlights recurring guest praises and complaints, helping you prioritize improvements and enhance guest satisfaction.

Yes, all responses can be reviewed and fine-tuned before posting, ensuring alignment with your standards.

Summary AI identifies key insights, while Response AI enables quick, personalized replies, creating a seamless feedback management process.

Yes, AI reduces the time and resources required for manual review management, freeing up your team for more strategic tasks.

AI streamlines feedback management, improves response quality, increases guest satisfaction, and drives revenue growth.

Privacy & Security

CXP complies with GDPR, CCPA, and other regulations, offering tools for consent management and secure data handling.

Yes, the platform uses encryption, secure storage, and role-based access controls to protect guest data and ensure privacy.

TrustYou CXP supports data access and deletion requests, ensuring compliance with global privacy laws.

CXP tracks and stores guest consent preferences, giving hotels the tools to manage feedback collection transparently.

Yes, analytics reports anonymize personal data to maintain privacy while providing actionable insights.

Data retention policies can be customized to align with your business and regulatory requirements.

Absolutely. CXP ensures secure data transfer and integration with PMS and other systems.

The platform uses advanced security protocols, regular audits, and real-time monitoring to protect against breaches.

Yes, role-based permissions allow you to manage who can view or edit sensitive information.

Yes, you can customize settings to comply with privacy laws across multiple regions.