Customer Experience Platform
AI-powered Insights for Exceptional Guest Experiences
Improve your product quality based on surveys and reviews across the web, respond to all feedback with the help of AI and market your reputation.
Empowering 100K+ Hospitality Businesses
TrustYou’s CXP is A Bold New Way to Improve Your Customer Experience
Imagine a solution that takes the work off your plate – an AI-powered platform that automatically analyzes guest feedback, crafts smart responses, and transforms reviews into actionable insights and marketing gold.
Manual processes have their human end
By turning your reputation into your competitive advantage, your hotels become the industry benchmark for excellence—leading to consistent growth in direct bookings and guest loyalty.
All customer feedback in one inbox
Respond to reviews with the power of AI
Understand your customers and their expectations
Boost direct bookings
Make data backed operational decisions
Conduct pre-stay, on-site and post-stay surveys
The Complete CXP Solution
The application of a cutting-edge AI-empowered solution like TrustYou’s CXP positions you as a leader in hospitality, driving immediate gains in efficiency, guest satisfaction, and revenue growth.
A Great Guest Experience: Crucial for Your Business Success
Why Customers Love CXP
Pricing & Plans
Stay ahead of your competition and lead your business to consistent growth in direct bookings and guest loyalty with TrustYou's CXP.
Lite
frombilled annually
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Centralized inbox for managing all guest reviews
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SentimentAI for analyzing guest feedback trends
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Competitor benchmarking
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Keyword searchnsight
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Analytics dashboard
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Reporting tools
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And more…
Essential
frombilled annually
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"Lite" features, plus:
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Scheduled reports for advanced insights
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Survey module (1 pre-, during or post-stay survey)
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Share survey on public platforms
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Marketing widgets to showcase guest feedback
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Multi-language support
Professional
frombilled annually
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"Essential" features, plus:
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Survey module (UNLIMITED surveys)
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ResponseAI for automated, AI-generated review responses (UNLIMITED)
Resources to help you learn about CXP
Customer Experience Platforms vs. Traditional Customer Service
What is a Customer Experience Platform, and Why is it Important?
FAQs
Do you have any questions about TrustYou's CXP? We try to provide answers to frequently asked questions from our customers.
General
What is the TrustYou Hospitality Customer Experience Platform (CXP), and how does it work?
The TrustYou Hospitality CXP is an advanced, AI-powered platform that centralizes guest feedback from multiple sources, such as OTAs, booking platforms, in-house surveys, and review sites. By aggregating and analyzing feedback in real-time, CXP helps hotels identify trends, automate personalized responses, and generate actionable insights to enhance guest satisfaction, reputation, and revenue. With tools like Summary AI and Response AI, CXP ensures efficient reputation management and data-driven decision-making.
How does TrustYou Hospitality CXP save time for hotel teams?
With features like AI-generated review responses and summary insights, CXP reduces response times by up to 80%, allowing your team to focus on delivering exceptional guest experiences.
What makes TrustYou Hospitality CXP unique?
Unlike competitors, CXP combines robust AI tools with deep hospitality expertise, offering advanced features like customizable brand voice, sentiment analysis, and competitor benchmarking—all in one platform.
Can TrustYou CXP improve my hotel’s online reputation?
Yes, by responding to every review with personalized, high-quality replies and showcasing positive guest feedback, CXP helps boost ratings and attract more direct bookings.
Does the platform support all types of reviews?
TrustYou Hospitality CXP handles reviews from OTAs, booking platforms, and custom surveys, ensuring all feedback is consolidated and actionable.
Can I track my hotel’s performance over time?
Absolutely. CXP provides analytics dashboards and trend insights to help you measure guest satisfaction and operational improvements.
Does TrustYou CXP work for hotels of all sizes?
Yes, CXP is scalable and benefits individual hotels, boutique properties, and large chains by providing tailored insights and automation tools.
Does TrustYou CXP work for organizations beyond hotels?
Yes, TrustYou CXP is designed to support a wide range of hospitality-focused organizations, including Destination Management Organizations (DMOs), Online Travel Agencies (OTAs), and other travel businesses. By consolidating guest feedback and providing actionable insights, CXP helps these organizations enhance their reputation, streamline operations, and improve the overall guest experience across their networks.
How does TrustYou CXP support direct bookings?
CXP helps market your reputation by embedding reviews and survey results into your website, influencing booking decisions and driving direct revenue.
Is the platform easy to use?
TrustYou Hospitality CXP is designed for simplicity, offering effortless setup, intuitive workflows, and seamless integration with existing systems.
Can I try TrustYou Hospitality CXP before committing?
Yes, we offer a demo to let you explore how CXP can transform your guest feedback management.
Hospitality AI
What is Summary AI, and how does it improve guest feedback management?
Summary AI provides quick, actionable overviews of guest feedback by analyzing sentiment, trends, and focus areas, saving time and improving decision-making.
How does Response AI help with review management?
Response AI generates personalized replies to guest reviews in your brand voice, reducing response times and boosting engagement.
Can Response AI adapt to my hotel’s brand voice?
Yes, Response AI allows you to customize responses to reflect your tone and brand identity, ensuring consistency.
Does Response AI support multilingual reviews?
Absolutely. Response AI generates high-quality replies in multiple languages, enabling global guest communication.
How does AI improve my response rates?
With AI-generated replies, you can achieve 100% response rates effortlessly, demonstrating your commitment to guest feedback.
What insights can Summary AI provide?
Summary AI highlights recurring guest praises and complaints, helping you prioritize improvements and enhance guest satisfaction.
Can I review and edit AI-generated responses?
Yes, all responses can be reviewed and fine-tuned before posting, ensuring alignment with your standards.
How do Summary AI and Response AI work together?
Summary AI identifies key insights, while Response AI enables quick, personalized replies, creating a seamless feedback management process.
Does AI in CXP save costs for hotels?
Yes, AI reduces the time and resources required for manual review management, freeing up your team for more strategic tasks.
What are the main benefits of using AI in TrustYou CXP?
AI streamlines feedback management, improves response quality, increases guest satisfaction, and drives revenue growth.
Privacy & Security
How does TrustYou Hospitality CXP ensure guest data privacy?
CXP complies with GDPR, CCPA, and other regulations, offering tools for consent management and secure data handling.
Is guest data safe with TrustYou CXP?
Yes, the platform uses encryption, secure storage, and role-based access controls to protect guest data and ensure privacy.
Can guests request access to or deletion of their data?
TrustYou CXP supports data access and deletion requests, ensuring compliance with global privacy laws.
How does the platform manage consent for surveys and reviews?
CXP tracks and stores guest consent preferences, giving hotels the tools to manage feedback collection transparently.
Is guest data anonymized in analytics reports?
Yes, analytics reports anonymize personal data to maintain privacy while providing actionable insights.
How long does CXP retain guest data?
Data retention policies can be customized to align with your business and regulatory requirements.
Does CXP support secure integrations with other systems?
Absolutely. CXP ensures secure data transfer and integration with PMS and other systems.
How does CXP prevent unauthorized access?
The platform uses advanced security protocols, regular audits, and real-time monitoring to protect against breaches.
Can I control data access within my team?
Yes, role-based permissions allow you to manage who can view or edit sensitive information.
Does TrustYou CXP offer regional privacy settings?
Yes, you can customize settings to comply with privacy laws across multiple regions.
