Unify guest feedback, guest data, and guest conversations.

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Hospitality's New Memory powered by
CXP CDP TrustYou Agent
Web Agent
Guest via web
Can I bring my dog? And what about family friendliness?
TrustYou Agent (Web Chat)
Absolutely! We're pet-friendly — dogs are welcome with a small supplement. We also have a kids' club, family suites, and a playground. Would you like to see available dates?
Web Agent
Guest via web
Sounds perfect — make a booking for me and my husband, May 23-25
TrustYou Agent (Web Chat)
Comfort Room, May 23-25, rated 4.9/5 by couples. No problem. Here is the link to finalize your payment and booking.
WhatsApp Agent
Guest via WhatsApp
Can I get an extra towel in room 412?
TrustYou Agent
Of course! Extra towels are on their way to room 412. Anything else I can help with?
Internal CXP
Operations
How is my portfolio's feedback performance?
Ask TrustYou (CXP)
You're at 4.7 overall across 12 properties — 0.5 above your comp set. Service and cleanliness are standout drivers.
Internal CXP
Guest Experience
New review · ☆ (4/5) — Booking.com: "Great view, clean room. Limited vegetarian breakfast options."
Response AI (CXP)
Draft reply ready — "Thanks for your feedback! Glad you enjoyed the room and view. We've flagged the vegetarian breakfast note to our team. Hope to see you soon!"
Internal CDP
Marketing
Show me all of my arrival guests sorted by lifetime revenue value, including all preference tags.
CDP MCP
Today's Arrivals, sorted by LTV
Maria S. — €4,210 — Spa, Late checkout, Pet friendly
James K. — €3,890 — Sea view, Champagne welcome
Anna R.— €3,540 — Quiet room, Vegetarian breakfast
Internal CDP
Reception
John Smith is checking in — tell me everything
CDP Browser Plugin
John Smith — 3rd stay, prefers high floor, allergic to nuts. Last review mentioned slow check-in. Extra-attentive service recommended.

Trusted every day by thousands of leading hotels and hotel groups.

B&B Hotels Dalata Motel One First Hotels Leonardo Hotels Mandarin Oriental Accor Meininger Pan Pacific Rosewood Taj Hotels Thon Hotels Valamar Grupo Xcaret B&B Hotels Dalata Motel One First Hotels Leonardo Hotels Mandarin Oriental Accor Meininger Pan Pacific Rosewood Taj Hotels Thon Hotels Valamar Grupo Xcaret
1.7M accommodations data
125 countries
95% automation
4× more direct bookings
Since 2008 pioneering hospitality AI
Three platforms, one memory

Better guest experiences, more direct bookings and 95% automation

Explore the platform
Ask TrustYou All properties
Summarize all praises and complaints from last week
TrustYou AI
Reading 0 reviews and 0 survey responses
Here's your guest sentiment trend for the last 7 days across all properties:
Guest sentiment is trending upward across all properties.
MonTueWedThuFriSatSun
Most praised
Service412
Cleanliness338
Breakfast221
Most complained
Wi-Fi speed96
Check-in wait71
Room noise44
Sentiment is up 7 points this week, led by stronger service and cleanliness scores.
Would you like me to draft an action plan?
Explore the platform
The way you work is changing

Excellent standalone. World-class connected.

Point solutions automate one channel or own one dataset. TrustYou connects feedback, guest data, and conversations in one memory — so every tool gets smarter.

TrustYou Ask TrustYou AI answer showing breakfast review insights
CXP

Ask TrustYou

Ask any question about your feedback and guest data. Get answers in seconds, no dashboards required.

Explore CXP
TrustYou CDP and Agent connecting outbound marketing with inbound guest replies
CDP + Agent

Connect outbound with inbound

CDP triggers your transactional and marketing communication from the Golden Profile. Coming soon: when guests reply, the TrustYou Agent picks up the conversation and writes it back to the profile.

Explore CDP
TrustYou connected systems and integrations overview
Integrations

Plugs into your existing stack

TrustYou connects to your PMS and booking channels, including Oracle OPERA Cloud, Mews, Apaleo, RMS Cloud, SIHOT and Stay'n'Touch. Guest data flows into one profile, no rip-and-replace required.

See our integrations
TrustYou Agent WhatsApp AI booking conversation
Agent

Skills make it superhuman

The Agent answers any question 24/7 on every channel. And with skills, it can handle bookings, upsells, human-handover and more.

Meet the TrustYou Agent
TrustYou Agent omnichannel memory across WhatsApp, email and web
Agent

Omnichannel memory

Switch from web to WhatsApp to email and back. Never repeat yourself — your hotel never forgets a guest.

Explore omnichannel memory
Solutions by role

Built for every team

Powered by Hospitality's New Memory, each team gets the tools they need.

Turn feedback into action, automatically

Collect reviews via surveys and guest conversations. Respond to every guest experience with AI. Ask any question about your entire feedback data. Benchmark against comp set and ensure brand standards across every property.

Explore CXP
TrustYou CXP review dashboard for Operators and Reputation
Solutions by role

Built for every team

Each team gets the tools they need.

Swipe to explore →

Customer stories

Trusted by leading hotel groups

Mandarin Oriental Mandarin Oriental Case Study
Increased review response rate from 40% to 83% with Response AI
Read case study
Servigroup Servigroup Case Study
Unifies guest data across their entire portfolio into one connected platform
Read case study

Swipe to explore →

See all case studies
Capabilities

All the features you need. The outcomes you actually want.

Discover the CXP, CDP, and TrustYou Agent capabilities built to eliminate repetitive work, boost direct bookings, and put your guests back at the center of your hospitality.

Review CollectionResponse AIAsk TrustYouBenchmarking+10 more
Golden Guest ProfilesSmart CampaignsPMS & Channel ConnectorsConsent Management+10 more
AI Booking EngineWhatsAppOmnichannel MemoryVoice+11 more
For travel platforms

The reputation layer behind the world's travel sites.

Meta‑Review delivers the same structured review data that powers CXP — ready to display on search, booking channels and DMOs worldwide.

TrustYou Meta Review score and AI summary example

One verified score

Every property distilled to a single TrustYou Score, aggregated from 80+ review sources.

AI summaries & rankings

Auto-generated highlights and category-level rankings, ready to publish on your channel.

One API, worldwide

1.7M properties across every destination, delivered through a single integration.

Explore Meta Review →
Enterprise readiness

Secure.
Reliable.
Enterprise ready.

Built for the scale, security, and compliance demands of global hotel groups.

GDPR
Privacy by design
EU Hosting
Private instances
99.9% Uptime
Always-on infrastructure
SCIM / RBAC
Fine-grained permissions
Dedicated KAM
Your success team
SSO / SAML
Enterprise authentication
Proven results

The ROI of
remembering
your guests

Real results from hotels that connect every guest signal — from first review to loyal return.

25%
More direct bookings
via personalised campaigns
80%
Faster review responses
AI drafts, one-click publish
95%
Guest questions resolved
by AI without staff input
1.5%
ADR lift
per review score point gained
45%
Higher open rates
on segmented guest campaigns
The full picture

Your guests remember everything. Now you do, too.

Every feedback, preference and conversation — one connected memory across the guest journey.

FIG 3.A — GUEST JOURNEY CYCLE [3.A.1] EXPLOREExplore

Guests browse, ask questions, compare. The TrustYou Agent answers instantly.

 [3.A.6] RETURNReturn

CDP segments guests by value. Targeted campaigns bring them back.

 [3.A.2] BOOKBook

The TrustYou Agent answers booking questions on your website and shares the direct booking link in the chat.

 [3.A.3] PRE-STAYPre-stay

Pre-arrival emails and a CXP pre-arrival survey, personalised from the guest profile. Questions answered by the Agent before check-in.

 [3.A.5] POST-STAYPost-stay

CXP collects reviews automatically and drafts AI responses.

 [3.A.4] STAYStay

In-stay requests via WhatsApp, web, SMS. Every interaction updates the profile.

Hospitality's new memory starts here.

See what TrustYou remembers for your hotel — book a 30-minute demo.

Book a demo