AI-Powered Reputation Management

What guests think. Across every review.

Monitor, respond to, and analyze guest feedback across 55+ review sources — with AI that turns sentiment into action.

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TrustYou CXP review inbox showing four new guest reviews from Booking.com, Expedia and Google with scores and reply status
B&B Hotels Dalata Motel One First Hotels Leonardo Hotels Mandarin Oriental Meininger Pan Pacific Rosewood Taj Hotels Thon Hotels Valamar
Customer Experience Platform

Everything your team needs to turn feedback into action

Ask TrustYou answering two portfolio questions in plain language: the property with the lowest response rate, and year-on-year breakfast sentiment by city
The ResponseAI composer with a generated guest reply in English, ready to rate, translate or send
SentimentAI dashboard scoring service, cleanliness and rooms, with a quarterly service sentiment trend and a filter panel
Creating a new EMEA benchmark in TrustYou CXP by country and competitor set, over a list of saved personal benchmarks
Customer Experience Platform

Every review. Every insight.
One platform.

A TripAdvisor review opened in TrustYou CXP with semantic analysis tags and the ResponseAI reply panel beside it
CXP · Inbox

Every review, one inbox

See every review from Google, Booking.com, TripAdvisor, and 55+ sources in one place — alongside your TrustYou survey responses. Filter by property, sentiment, language, or source to find what needs attention. Respond without switching tabs.

A guest reply drafted by ResponseAI in English, with options to translate, edit or send it by email
CXP · ResponseAI

Reply to every review in seconds

ResponseAI writes personalized, on-brand replies across 23 languages — ready to send in one click. Set your tone, length, and signature once, then train AI Guides to handle recurring topics. Your team reviews and edits before publishing.

SummaryAI condensing a week of eight reviews into one paragraph with five suggested actions
CXP · SummaryAI

See what guests really think, fast

SummaryAI reads the reviews so your team doesn't have to. Get on-demand summaries in the Inbox and a shared weekly recap every Tuesday, each grouped into pain points, praise, and standout mentions. Clear priorities, no spreadsheets.

Ask TrustYou answering which properties need attention, with a chart tracking guest sentiment across the week
CXP · Ask TrustYou

Ask your guest data anything

Get answers from guest feedback in seconds. Ask in plain language by property, date range, topic, or comp set. CXP replies instantly with charts and breakdowns — no analyst needed.

How it works

Up and running
in days, not months.

01

Connect your platforms

Link Google, TripAdvisor, Booking.com and 55+ review sources in minutes. No custom integration work required.

02

Monitor every mention

All reviews flow into one inbox — scored, flagged, and sorted automatically. Spot problems the moment they appear.

03

Respond and improve

AI-drafted replies go out in your brand voice. Insights surface what to fix before it shows up in your scores.

Proven results

The numbers
behind the
sentiment.

Real results from hotels using CXP to monitor, respond, and act on what guests really think.

55+
Review sources connected
Plus 45 PMS integrations
80%
Faster response time
Save up to 25 hours per month
20,000+
Hotels trust CXP
Across independent & group properties
79%
Outperform competitors
Hotels on CXP vs. their direct comp set
2B+
API calls per month
Trusted by Bing, Google, TUI & more
Customer Stories

What CXP looks like in practice.

Mandarin Oriental
Increased review response rate from 40% to 83% with Response AI
Read case study
Servigroup
Guest reviews up 90%. Overall performance score climbed to 90 out of 100.
Read case study
NH Hotel Group
10% increase in organic revenue after activating TrustScores and Meta-Reviews on nh-hotels.com
Read case study
See all case studies
Capabilities

The complete CXP toolkit

Customer Experience Platform
Response AI
Respond to every review in seconds. AI drafts personalised replies with adjustable length and formality.
Summary AI
Get an AI-generated recap of every review from the past week, delivered automatically
Sentiment AI
Understand exactly what guests feel — at topic, property, and portfolio level — updated daily.
Inbox AI
Generate an on-demand summary of any set of reviews, filtered exactly how you need it.
Report Builder Beta
Let AI help you build reports, from raw data to a finished report in minutes.
Ask TrustYou
Ask in any language and get an answer in the same language — no dashboards, no SQL, just plain-language questions.
Review Collection
Automatically collect and analyze reviews from across 55+ review sources alongside your own surveys.
Enterprise View
Manage the reputation of your portfolio of hotels and brands. Identify the detractors, your strengths and outperform your competitors.
Benchmarking
Compare your property against direct competitors and your brand against other brands — across every score category.
Alerts
Get notified by score and source, across surveys and review channels.
Dashboards & Reporting
Pre-built dashboards plus a fully flexible report builder to track performance across properties, brands, and portfolios.
Reputation Marketing
Add review widgets and full-text guest reviews to your website for better conversion and stronger AI readability.
Organization Setup
Self-service organisation management — make live changes to portfolios, brands, regions, managers, and competitors.
Surveys
Cover the entire guest journey — pre-, during, and post-stay — with powerful, customisable surveys.
Integrations

Reviews, bookings & PMS.
All connected.

CXP connects directly to 80+ review sites, booking channels and leading property management systems — pulling in every score, mention and guest stay automatically.

Enterprise readiness

Secure.
Reliable.
Enterprise ready.

Built for the scale, security, and compliance demands of global hotel groups.

  • GDPR Privacy by design
  • EU Hosting Private instances
  • 99.9% Uptime Always-on infrastructure
  • SCIM / RBAC Fine-grained permissions
  • Dedicated KAM Your success team
  • SSO / SAML Enterprise authentication
Certified GDPR Compliant EU Data Residency
CXP — Know what guests think

Your reputation, fully visible.

Now act on it.

Join 100,000+ businesses in 165 countries using TrustYou to understand, respond to, and act on what guests really think.

Book a personalized demo