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Your Success is our Highest Priority

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Roadmap

  • Initial Workshops
  • Implementation
  • Pilot phase
  • Rollout phase
  • Post-rollout phase

Based on our experience, we recommend a 5-step roadmap to guarantee a smooth transition, high user adoption, and effective use of the new platform.

Hotel Technology Change Management and Deployment

For an enterprise, we know it’s especially important to develop and conduct change management and user migration programs.

We have experience in conducting global programs and onboarding clients in many different sizes and scopes with a compressed timeline.

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Introducing the team

"As a technical consultant at TrustYou, I assist you with the account setup and onboarding to ensure a smooth start with us. I am here to advise you on how to connect different systems with TrustYou and provide support if technical challenges come up."

Aiste Butkute, Technical Consultant

"I am part of TrustYou’s global client success team and we are here to help you with your daily work. I want you to get the best value out of our product and benefit from all the features as well as represent the customer’s voice inside TrustYou."

Kiran Wallner, Client Success Manager

"As a Key Account Manager, I am your dedicated representative and point of contact. I offer strategic advice and address commercial related questions for your ongoing success with us."

Uli Junker, Key Account Manager

Verified Customer Support on Hotel Tech Report

TrustYou has Global Customer Support Certification Level III. It awards our extraordinary investments into our tools and processes to ensure ongoing customer success.

Enterprise Services that Exceed Your Expectations

We know that every business is different and this is why you can choose the service bundle that best meets your needs.

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Professional
Support

enterprise service bundle pro support
  • Support during local working hours
  • Assistance with basic update of the portfolio: adding and removing properties
  • Technical consultant for first 30 days
  • Technical consulting for integration with your PMS for first 30 days

Advanced
Support

enterprise service bundle advanced support
  • 24/5 support*
  • Technical consultant for extended time**
  • Consulting on portfolio set-up
  • Set-up of high conversion survey templates
  • Assist with connection with 3rd party systems

Additional
Services

enterprise service additional services
  • On-site discovery workshop
  • Customized online webinars
  • Customized data exports
  • Translations of Survey templates in 6 languages
* After local working hours, support is guaranteed in English (24 hours during weekdays)
** Extended time is limited to 1 manday/month

Client Success Through Every Phase of the Customer Lifecycle

Our support and account management teams ensure partnership success in the long term.

Get Started

Sales Handover

Right from the start, you will have a clear picture of your implementation plan and onboarding strategy. We ensure you know and feel comfortable with your TrustYou Key Account Manager before you sign a contract.

Onboarding

Surveys, and Messages, and Users - oh my! Implementing a new platform can be scary, and that’s why we provide hands-on support and access to a dedicated Key Account Manager. All users will get the training they need for a smooth start.

Ongoing Support

Training and support don’t end with onboarding. Your individual hotel users will have continuous access to our Client Success Team, while your Key Account Manager establishes regular communication with your corporate team.

TrustYou is pleased to offer a special promotion to bring in 2021 with savings and more importantly, a better way to listen to guests’ feedback, communicate with them, and ultimately succeed.

Sign Up and Save!

TrustYou bietet diese Sonderaktion an, damit Sie im Jahr 2021 nicht nur sparen, sondern in erster Linie auch bessere Möglichkeiten erhalten, das Feedback von Gästen wahrzunehmen, mit ihnen zu kommunizieren und letztendlich erfolgreich zu sein.

Jetzt anmelden und sparen!

C'est avec plaisir que TrustYou vous propose une promotion spéciale qui vous permettra de réaliser des économies en 2021 et, plus important encore, de mieux être à l'écoute du feedback des clients, de mieux communiquer avec eux et, en fin de compte, de mieux réussir.

Inscrivez-vous et profitez de l'offre!

TrustYouでは 2021 年に向けて、特別キャンペーンを実施しています。また、ゲストの声に耳を傾け、コミュニケーション手法を改善することで、サービスと評価の向上を支援します。

問い合わせる

TrustYou se complace en ofrecer una promoción especial para entrar en 2021 ahorrando y, lo que es más importante, con una manera mejor de escuchar el feedback de los huéspedes, comunicarte con ellos y, en definitiva, triunfar.

¡Regístrate y ahorra!

TrustYou 很高兴提供一项特别促销活动,让您节省费用迎接 2021 年,更重要的是,这是一种听取宾客反馈、与宾客交流并最终取得成功的更好方式。

上线

A TrustYou tem o prazer de oferecer uma promoção especial para lhe trazer economia em 2021 e mais importante, uma forma melhor de ouvir o feedback dos hóspedes, comunicar com eles e, em última instância, ter sucesso.

Inscreva-se e poupe!

TrustYou è felice di offrirti una promozione speciale per farti iniziare il 2021 risparmiando e, soprattutto, migliorando il tuo modo per ascoltare i feedback degli ospiti, comunicare con loro e, essenzialmente, avere successo.

Iscriviti e risparmia!