Your Success is our Highest Priority



  • Initial Workshops
  • Implementation
  • Pilot phase
  • Rollout phase
  • Post-rollout phase

Based on our experience, we recommend a 5-step roadmap to guarantee a smooth transition, high user adoption, and effective use of the new platform.

Hotel Technology Change Management and Deployment

For an enterprise, we know it’s especially important to develop and conduct change management and user migration programs.

We have experience in conducting global programs and onboarding clients in many different sizes and scopes with a compressed timeline.


Introducing the team

"As a technical consultant at TrustYou, I assist you with the account setup and onboarding to ensure a smooth start with us. I am here to advise you on how to connect different systems with TrustYou and provide support if technical challenges come up."

Aiste Butkute, Technical Consultant

"I am part of TrustYou’s global client success team and we are here to help you with your daily work. I want you to get the best value out of our product and benefit from all the features as well as represent the customer’s voice inside TrustYou."

Kiran Wallner, Client Success Manager

"As a Key Account Manager, I am your dedicated representative and point of contact. I offer strategic advice and address commercial related questions for your ongoing success with us."

Uli Junker, Key Account Manager

Verified Customer Support on Hotel Tech Report

TrustYou has Global Customer Support Certification Level III. It awards our extraordinary investments into our tools and processes to ensure ongoing customer success.

Enterprise Services that Exceed Your Expectations

We know that every business is different and this is why you can choose the service bundle that best meets your needs.



enterprise service bundle pro support
  • Support during local working hours
  • Assistance with basic update of the portfolio: adding and removing properties
  • Technical consultant for first 30 days
  • Technical consulting for integration with your PMS for first 30 days


enterprise service bundle advanced support
  • 24/5 support*
  • Technical consultant for extended time**
  • Consulting on portfolio set-up
  • Set-up of high conversion survey templates
  • Assist with connection with 3rd party systems


enterprise service additional services
  • On-site discovery workshop
  • Customized online webinars
  • Customized data exports
  • Translations of Survey templates in 6 languages
* After local working hours, support is guaranteed in English (24 hours during weekdays)
** Extended time is limited to 1 manday/month

Client Success Through Every Phase of the Customer Lifecycle

Our support and account management teams ensure partnership success in the long term.

Get Started

Sales Handover

Right from the start, you will have a clear picture of your implementation plan and onboarding strategy. We ensure you know and feel comfortable with your TrustYou Key Account Manager before you sign a contract.


Surveys, and Messages, and Users - oh my! Implementing a new platform can be scary, and that’s why we provide hands-on support and access to a dedicated Key Account Manager. All users will get the training they need for a smooth start.

Ongoing Support

Training and support don’t end with onboarding. Your individual hotel users will have continuous access to our Client Success Team, while your Key Account Manager establishes regular communication with your corporate team.