Munich, 19 February 2018 - Hotel Tech Report has named TrustYou 2018’s top-rated Reputation Management Software based on data from thousands of hoteliers in over 40 countries around the world. More than 100 of the world’s elite hotel technology products competed for a chance to win this prestigious title. The HotelTechAwards platform (by HotelTechReport.com) leverages real customer data to determine best of breed products that help hoteliers grow their bottom lines.
TrustYou is poised for sustained growth in 2018 and offers a full guest feedback platform to manage, analyze and market reviews across the globe.
“We have entered into what is called the trust economy where reputation is currency. The correlation between online reviews and revenue is immense and TrustYou helps it’s partners maximize their presence and improve their reputation” says Hotel Tech Report’s Adam Hollander.
Hoteliers recognized TrustYou's truly world-class onboarding process on hoteltechreport.com where the guest feedback platform exceeded the category average by 7%.
“TrustYou has very powerful tools to easily manage reviews from dozens of third-party sites and OTAs. This is by far the strongest aspect of the platform. Their global support team is very responsive and personable” says a hotel e-commerce manager from Sydney, Australia.
Benjamin Jost, CEO at TrustYou, adds: “We are very excited to be #1 in the category of reputation management. Every day, the TrustYou team works very hard to make sure that our guest feedback platform, our worldwide service, and training efforts exceed our clients’ expectations to create a true value for the hospitality industry. TrustYou lives and breathes customer feedback, so we are especially happy about this award as it comes directly from our customers and partners.”
Find more information about the HotelTechAwards 2018 in the official announcement of all winners.
For more information on TrustYou’s Guest feedback platform and services visit trustyou.wpengine.com
TrustYou, the world’s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence. Guest feedback influences 95% of booking decisions. TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide, powers guest reviews on dozens of travel sites, including Google, Kayak, and Hotels.com.* These reviews also generate actionable insights for hotels to improve their presence along each step of the guest journey, from booking and pre-stay search queries, to real-time guest requests and messages, to post-stay feedback in the form of survey responses and reviews. Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou’s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue.
Find more information on TrustYou and the guest feedback platform on trustyou.wpengine.com.
*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor