TrustYou’s Guest Feedback Platform Gains Traction in India Through New Partnership With Taj Hotels Palaces Resorts Safaris

by November 7, 2017 9:24 am In The News, Press Releases

Stronger positioning in the APAC region with 98 Taj Hotels utilizing TrustYou in 61 locations

Munich, 7 November 2017 - TrustYou, the world’s largest guest feedback platform, announces today its latest partnership with Taj Hotels Palaces Resorts Safaris. With the majority of hotels based in India, this collaboration comes as a strategic win and a great success for TrustYou and its constant global expansion goals, especially in the APAC area. Taj Hotels is known for its unique collection of iconic hotels, authentic palaces, beach resorts and wildlife safaris lodges across India, North America, United Kingdom, Africa, Middle East, Malaysia, Sri Lanka, Maldives, Bhutan and Nepal.

“Ever since the company was founded, TrustYou’s mission has been to provide hotels from all over the world with smart and easy-to-use guest feedback solutions. We are proud to say that we are constantly expanding our client portfolio and our global influence. Being chosen as the sole guest feedback management provider by such a well-known and valued chain as Taj Hotels is a reinforcement of our sustained efforts and of our international impact in the hospitality business. Also, this partnership makes our already established presence in APAC even stronger“, said Benjamin Jost, CEO and Co-Founder at TrustYou.

As a result of the partnership, 98 Taj branded hotels utilize the TrustYou platform, with all of its features, in order to better manage and improve the entire guest journey by means of using travelers’ feedback. The chain displays TrustYou’s reviews on their websites to provide travelers with trustworthy content which directly increases direct bookings. Additionally, the brand uses the guest survey solution to collect valuable post-stay feedback from guests. Also, the Analytics feature helps Taj Hotels to thoroughly analyze and monitor incoming reviews from review and social channels across the web alongside their own survey channel.

“Managing and analyzing our guests’ feedback is vital to the growth of our business. It was very important for us to find one single solution for access and monitor guest feedback. TrustYou fulfilled all our pre-requisites for the features that tailor-fit our needs and I am confident that they will not only meet our expectations but continue to innovate and provide us with their ever-evolving guest feedback and reputation management software”, said Chinmai Sharma, Chief Revenue Officer, Taj Hotels Palaces Resorts Safaris.

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Umaid Bhawan Palace Jodhpur

Umaid Bhawan Palace Jodhpur (c)Taj Hotels Palaces Resorts Safaris


About TrustYou

TrustYou, the world’s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence. Guest feedback influences 95% of booking decisions. TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide,  powers guest reviews on dozens of travel sites, including Google, Kayak, and* These reviews also generate actionable insights for hotels to improve their presence along each step of the guest journey, from booking and pre-stay search queries, to real-time guest requests and messages, to post-stay feedback in the form of survey responses and reviews. Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou’s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue.

Find more information on TrustYou and the guest feedback platform on

*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor


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Katharina Sickora


About Taj Hotels Palaces Resorts Safaris

Established in 1903, Taj Hotels Palaces Resorts Safaris is one of Asia's largest and finest group of hotels, comprising 98 hotels in 61 locations across the globe, including presence in India, North America, United Kingdom, Africa, Middle East, Malaysia, Sri Lanka, Maldives, Bhutan and Nepal. From world-renowned landmarks to modern business hotels, idyllic beach resorts to authentic Grand Palaces, each Taj hotel offers an unrivalled fusion of warm Indian hospitality, world-class service and modern luxury.  For over a century, The Taj Mahal Palace, Mumbai, the iconic flagship has set a benchmark for fine living with exquisite refinement, inventiveness and warmth. Taj Hotels Palaces Resorts Safaris is part of the Tata Group, India’s premier business house.

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Rakhee Lalvani | +91 22 6137 1909 |