TrustYou and Volara Partnership Supports Positive Guest Experiences with Guest-Hotel Communication through Voice Activated Devices

by June 14, 2018 2:27 am In The News, Press Releases

++ The Joint Solution Integrates All Voice-Commands into a Property’s Technology Stack ++ Voice Messaging Becomes More Popular Among Travelers ++

Munich, 14 June 2018  - TrustYou, the world’s largest guest feedback platform, in collaboration with Volara, the provider of custom voice-based solutions for the hospitality industry, developed a joint solution to focus on a highly popular communication trend: voice messaging. The outcome combines TrustYou’s guest messaging feature with Volara’s voice-based guest engagement software, through Amazon’s “Alexa” and results in an innovative and hassle-free way of communicating on the spot, during a guest’s on-site experience.

TrustYou first released its Guest Messaging feature in 2016 and has been constantly improving ever since. In the company’s most recent eBook, The Hotelier’s Tech Stack Guide: Must-Have Technologies That Impact The Guest Journey, TrustYou recommended Volara’s solutions, emphasizing their fruitful partnership.

With the integration of the Volara-powered Amazon Echo into the TrustYou Guest Messaging tool, guests can now communicate with the hotel staff in the most effortless way: by only using their voices. 35.6 million Americans used a voice-activated assistant device at least once a month in 2017, per eMarketer — a year-over-year increase of nearly 130 percent. This goes to show that voice-enabled devices are rising in popularity and have the ability to enhance the guest experience.

“By providing an easy, innovative way of communication between guests and hosts, the overall experience of a hotel stay is boosted in a considerable manner”, says Benjamin Jost, TrustYou’s CEO and Co-Founder. “We are proud of our partnership with Volara since we have found a great way of combining two popular technologies and tools, to further enhance the guest journey and improve a hotel’s reputation.”

The integration between the two technologies is fast and seamless and the overall voice-enabled messaging tool is meant to help hotels be a step ahead of the competition, as well as personalizing and improving the hotel service and the guest’s on-site experience.

“Modern hoteliers want to communicate with their guests efficiently and on their guests’ preferred medium - whether live and automated voice from Volara or through the multiple text-based messaging channels offered by TrustYou.  This joint solution packs a powerful multi-channel punch that is already increasing guest satisfaction in leading hotels across the United States. Volara is proud of its work with TrustYou and will continue to invest in innovative joint solutions”, adds David Berger, CEO of Volara.  

To find out more about the TrustYou and Volara partnership and the resulting voice-messaging product, stop by booth 1009 at this year’s HITEC in Houston.

Find more information on TrustYou and the guest feedback platform on www.trustyou.com.

 

About TrustYou

TrustYou, the world’s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence. Guest feedback influences 95% of booking decisions. TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide,  powers guest reviews on dozens of travel sites, including Google, Kayak, and Hotels.com.* These reviews also generate actionable insights for hotels to improve their presence along each step of the guest journey, from booking and pre-stay search queries, to real-time guest requests and messages, to post-stay feedback in the form of survey responses and reviews. Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou’s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue.

Find more information on TrustYou and the guest feedback platform on www.trustyou.com.

*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor

 

Press contact

Katharina Sickora

katharina.sickora@trustyou.com

+49 89 55 27 35 - 116