Multiple-property brands require proven enterprise-level solutions. For all hotels in your portfolio, set up performance measures, automate reporting for executives, and send out your own branded surveys.
For the hospitality industry, an enterprise guest feedback solution provides hotel chains, management companies, and ownership groups with the data and knowledge necessary to make important strategic decisions. Over the past 10 years, we partnered with some of the world’s leading enterprises to create solutions that not only benefit the brand, but facilitate its growth.
With TrustYou’s enterprise-level reporting, corporate hotel chains and management-level contacts have the ability to extract data automatically from the platform and into the inboxes of key stakeholders. View the number of reviews collected, overall rating, popularity score, and more.
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When soliciting feedback across your portfolio, you can ensure that all properties are asking the same questions while still being able to customize for individual property needs with our easy to use templates.
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TrustYou’s all-in-one guest experience platform not only provides products and solutions across the entire guest journey, but it will also become your hub for all guest reviews, responses, comments, and concerns. If a guest says it, you’ll know about it in your TrustYou account.
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Review Data
Live Survey
Post-Stay Surveys
Reputation Management
Online reviews have become a crucial factor when deciding to book accommodation. From hotels and resorts to B&Bs, hostels, and vacation rentals, online reviews are the new word of mouth. Travelers heavily rely on feedback…
The Mandarin Oriental Hotel Group has leveraged TrustYou's Reputation Management Platform to optimize their unique and global guest experience since 2016. The partnership began with the Analytics Platform allowing Mandarin Oriental to understand guest feedback…
As worldwide industry leaders, Accor and TrustYou are partners in elevating the experience of life through hospitality. TrustYou data provides insights into traveller trends. Contactless communications tools support Accor with placing people at the heart…
Your complete guide on how to respond to positive, neutral, and negative guest reviews with examples, a template response structure, and lots of data. Why Respond to Guest Reviews? How many guests choose to stay…
We’ve selected the most recent data on how people read feedback - and put together some key actions that can help you leverage guest reviews to get more bookings. It’s About the Bigger Picture Travelers…
Revenue management is in firm focus for hoteliers as the travel industry starts to recover in many regions. Yet, if quality measurements are not given the same priority over the pandemic recovery period, it could…
If you're interested in getting your company's technology, or a technology that you work with, connected to TrustYou, please contact us!