TrustYou Unveils Revolutionary Platforms to Enhance the Customer Experience at ITB Berlin 2024
Munich, February 20, 2024 – TrustYou, a global leader in guest feedback management and hospitality technology solutions, is proud to announce the launch of its groundbreaking Customer Experience Platform (CXP) at ITB Berlin 2024. This innovative platform marks a significant milestone in TrustYou's mission to redefine the customer journey and elevate guest experiences across the hospitality industry.
Alongside the launch of the upgraded CXP platform, TrustYou will be showcasing several soon to be released products which facilitate both the holistic understanding of customer sentiment and behavior, as well as allowing for more personalized customer interactions.
TrustYou is committed to pioneering solutions that empower hoteliers to enhance customer satisfaction and drive business growth. With their newly upgraded Customer Experience Platform (CXP), hoteliers can now collect, analyze, and act upon guest feedback faster and directly targeted to their specific needs with more customizable features.
Key features of TrustYou's CXP include:
- All-in-One Feedback Management: TrustYou's CXP enables hoteliers to consolidate feedback from various sources, including public reviews and private surveys, into a single platform for comprehensive analysis.
- Actionable Insights: Leveraging state-of-the-art machine learning, TrustYou's CXP provides actionable business intelligence derived from detailed analysis of guest feedback, allowing hoteliers to identify areas for improvement and address issues promptly.
- AI-powered: TrustYou's responseAI harnesses the power of AI to streamline processes and automate responses to guest feedback, cutting response efforts by up to 80%. SummaryAI empowers hoteliers to efficiently understand guest feedback and take prompt actions with the entire hotel team to make guests happy.
Commenting on the launch of TrustYou's CXP, TrustYou CEO, Benjamin Jost stated: "We are thrilled to introduce our new Customer Experience Platform at ITB Berlin 2024. TrustYou is dedicated to helping hoteliers elevate guest experiences and drive business success. With the upgrade to CXP, we help hoteliers to better understand guest needs, personalize their experiences, and achieve operational excellence."
TrustYou invites attendees of ITB Berlin 2024 to visit Booth 122, Hall 8.1 to learn more about the Customer Experience Platform and explore how TrustYou is shaping the future of hospitality technology.
For media inquiries, please contact:
alisa.kellermann@trustyou.net
About TrustYou
TrustYou streamlines communication and feedback processes in today's fast-paced business landscape. Recognizing the importance of consolidated communication channels, the company focuses on providing instant responses across customer-preferred channels. Listening to Guest Feedback is a key driver for making customers happy, refining products and services, and overall business strategies.
At the heart of TrustYou is the Customer Experience Platform (CXP) Platform, a robust solution facilitating seamless customer interaction. CXP empowers businesses to:
- Listen and respond to guest needs effectively, creating limitless opportunities.
- Understand comprehensive insights from various online platforms, aiding informed decision-making.
- Showcase hotel reviews on websites and Google, leveraging positive feedback to influence bookings.
TrustYou is committed to enabling companies to build trust, make informed decisions, and emerge victorious in their industries. Learn more about TrustYou and our CXP platform at www.trustyou.com.
About Our Platforms
Customer Experience Platform (CXP): TrustYou's "CXP" (Customer Experience Platform) is gaining prominence, offering unprecedented customer insights at a glance. This groundbreaking solution delivers actionable information tailored to specific needs on both property and chain levels, setting new standards in the industry.
Customer Data Platform (CDP): TrustYou proudly presents the Customer Data Platform (CDP) in response to the growing demand for enhanced data-driven insights and personalization. This innovative solution collects and consolidates customer data from every customer touchpoint to create unified customer profiles and provide insights into customer behavior across the entire organization. In a second step, CDP connects to best-of-breed marketing destinations like mailchimp and Google Ads to run effective marketing campaigns and increase direct bookings.
For more information, visit: www.trustyou.com