TrustYou Unveils responseAI: Revolutionizing Review Management for Hospitality

by July 4, 2023 11:00 am Press Releases

Munich, 4 July 2023 - TrustYou, a renowned industry leader in guest feedback solutions, is taking review management to new heights with the exciting release of responseAI. This innovative feature, launched in parallel with the updated Review and Survey Inbox, leverages artificial intelligence technology to generate automated responses to guest reviews. By using AI to craft personalized and contextually relevant responses, hoteliers can now provide timely feedback to guests across a wide range of topics, significantly improving the guest experience. responseAI eliminates the arduous task of creating responses from scratch, offering a greater variety of responses while reducing the effort and time required to craft unique replies by up to 75%. 

The combined power of the New Inbox and responseAI unlocks numerous benefits for hoteliers. The efficient and streamlined workflow provided by the New Inbox ensures that hoteliers can quickly access relevant reviews and respond promptly, leading to increased guest satisfaction and loyalty. This technology recognizes positive and negative sentiments and will craft a response accordingly, even incorporating the guest's name as well as the name of the hotel to add a personal touch. TrustYou’s responseAI features translating capabilities to provide easy access to multiple languages.

TrustYou responseAI allows users to quickly respond to guest reviews using cutting-edge technology, producing genuine responses that feel human with minimal effort required from your staff.

"We are delighted to introduce the New Inbox and responseAI, marking a significant milestone in our commitment to innovation and empowering hoteliers," said Ben Jost, Co-founder & CEO at TrustYou. "These groundbreaking solutions have been designed to revolutionize the way hoteliers manage reviews, save time, and enhance guest satisfaction. Empowering hoteliers to respond swiftly while still maintaining a human touch will revolutionize the way hoteliers manage reviews, and save tremendous amounts of time and money while enhancing the guest experience at the same time.”

Hotels can now upgrade to responseAI together with the New Inbox. To learn more, please visit or contact

About TrustYou 

TrustYou provides a Guest Experience (GX) Platform that makes listening to customers easy, powerful, and actionable. Managing guest feedback is an essential step in the guest journey towards providing a satisfying guest experience, allowing hoteliers to prevent negative feedback and improve their online reputation, which will lead to higher revenue as a result. The platform helps to make guests happy and unlocks the potential of guest feedback and allows hoteliers to: 

  • Create unlimited opportunities to listen and respond to guests’ needs.
  • Understand all reviews across the web and make better business decisions.
  • Publish hotel reviews on the website and on Google and allow positive feedback to influence bookings.

TrustYou empowers companies to earn trust, make better decisions, and ultimately, win. 

Find more information on TrustYou and our GX platform on

Press contact

Alisa Kellermann