Boost Review Content to Pinpoint and Improve Hotel Performance

Boost Review Content to Pinpoint and Improve Hotel Performance

Measure guest satisfaction and experience using TrustYou Post-Stay Survey

How it works:

Collecting guest feedback on behalf of your business is the best way to increase user-generated content. This valuable feedback can positively influence hotel rankings, and ultimately increase revenue.

With a TrustYou Post-Stay Survey, you can collect more positive reviews, and get both quantitative and qualitative results that help you quickly and easily understand what your hotel can improve upon in the eyes of your guest.

Solicit Positive Feedback and Increase Online Reviews

Reviews that are solicited by the hotel themselves have a tendency to be more positive. Collect up to 50% more positive reviews for your hotel by asking guests to rate their experiences.

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Detect Key Performance Trends that Impact Your Overall Score

Advanced survey reporting allows you to view and filter important KPIs by brands, hotel groups or individual properties to detect trends and identify areas of improvement.

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Collect Qualitative Information Regarding Your Key Attributes

With TrustYou's powerful semantic technology, collect and analyze open-ended survey responses and make adjustments based on more than 20 hotel categories.

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Create Guest Data Connections that Automate Survey Mailings

Benefit from TrustYou’s available integrations with your PMS or CRM system and access your guest data to fully automate the mailing process of guest surveys.

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Customize Guest Surveys for Improved Brand Recognition

Customize the look and feel of your surveys to better align with your hotel brand. Modify colors, fonts, and headers, as well as the alignment of questions to maintain familiarity.

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Utilize Question Logic to Enhance Traveler Insights

Create personalized questions based on guest profiles, making the survey more relevant to each type of guest. Trigger or hide questions based on answers, assess customer loyalty, and receive the detailed feedback you need.

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Post-Stay Survey solution for your:

Hotel chain or hotel management company

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Independent hotel or accommodation

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