Boost Review Content to Pinpoint and Improve Hotel Performance
Measure guest satisfaction and experience using TrustYou Post-Stay Survey
How it works:
Collecting guest feedback on behalf of your business is the best way to increase user-generated content. This valuable feedback can positively influence hotel rankings, and ultimately increase revenue.
With a TrustYou Post-Stay Survey, you can collect more positive reviews, and get both quantitative and qualitative results that help you quickly and easily understand what your hotel can improve upon in the eyes of your guest.
Detect Key Performance Trends that Impact Your Overall Score
Advanced survey reporting allows you to view and filter important KPIs by brands, hotel groups or individual properties to detect trends and identify areas of improvement.
Get Started
Solicit Positive Feedback and Increase Online Reviews
Reviews that are solicited by the hotel themselves have a tendency to be more positive. Collect up to 50% more positive reviews for your hotel by asking guests to rate their experiences.
Get Started
Customize Guest Surveys for Improved Brand Recognition
Customize the look and feel of your surveys to better align with your hotel brand. Modify colors, fonts, and headers, as well as the alignment of questions to maintain familiarity.
Get Started
Utilize Question Logic to Enhance Traveler Insights
Create personalized questions based on guest profiles, making the survey more relevant to each type of guest. Trigger or hide questions based on answers, assess customer loyalty, and receive the detailed feedback you need.
Get Started
Create Guest Data Connections that Automate Survey Mailings
Benefit from TrustYou’s available integrations with your PMS or CRM system and access your guest data to fully automate the mailing process of guest surveys.
Get Started
Collect Qualitative Information Regarding Your Key Attributes
With TrustYou's powerful semantic technology, collect and analyze open-ended survey responses and make adjustments based on more than 20 hotel categories.
Get StartedPost-Stay Survey solution for your:
Learn more in our content hub
Visit Our Content Hub2020 Edition Guest Feedback Software Buyer's Guide
The 2020 edition of the Guest Feedback Software Buyer's Guide, created by Hotel Tech Report in collaboration with TrustYou, gathers all the necessary insights that modern hoteliers need to know in order to optimize their…
Tried And True Strategies For Post-Stay Surveys
Guest surveys are one of the most efficient ways of encouraging feedback and they have the potential to boost a hotel business. In this best practice guide, we are focusing on the tried and true…
The Anatomy of Guest Feedback After Crisis - What's New, What's Different?
We are currently experiencing ongoing changes in multiple parts of our lives: from how we socialize to how we travel and communicate, everything is different. We’re in the midst of a significant, global transition that…