Emotion is the strongest driver of customer retention. A Live Experience solution provides an opportunity to create a personalized experience that evokes positive emotions, builds loyalty based on trust, increases response rate, and decreases hold times.
Collecting guest feedback and responding to their needs in real time enables you to make guest satisfaction a priority.
The Live Experience solution offers ways to prevent negative post-stay feedback:
Collect feedback while guests are on the premises to reveal insights into how to improve their current experience. Surveys can be distributed via QR Code, SMS message, or even the WiFi login page.
Relying on TrustYou’s sophisticated, yet user-friendly guest feedback and gather reviews has made operations easier and faster at our hotel. TrustYou’s features have become an important part of our strategy and everyday operations. All of our properties are required to identify repeating issues and have an action plan in order to avoid them in the future, which ultimately leads to less negative feedback and better experiences for our guests