Prevent negative guest reviews and feedback

The ultimate technology to turn an unhappy guest into a positive reviewer

Emotion is the strongest driver of customer retention. A Live Experience solution provides an opportunity to create a personalized experience that evokes positive emotions, builds loyalty based on trust, increases response rate, and decreases hold times.

What you get:
  • Services to personalize your guests’ experience
  • Collect more positive reviews
  • Improve the overall reputation
  • Ultimately increase guest satisfaction

Good to know:

Collecting guest feedback and responding to their needs in real time enables you to make guest satisfaction a priority.

of travelers
of travelers
are willing to communicate issues during their stay
increased performance
come from a hotel’s own survey

How to Prevent Negative Online Reviews?

The Live Experience solution offers ways to prevent negative post-stay feedback:

Live Survey

Collect the feedback with a Live Survey while guests are on the premises to reveal insights into how to improve their current experience

Live Messaging

Act on feedback by taking action on the spot and maintaining conversations. Responding to guests’ needs in real time is essential to making them feel heard, appreciated, and putting them at ease

Service Recovery

Let your guests proactively communicate issues in real time with Live Messaging, initiate a fast service recovery, establish trust, and improve the overall guest experience

Listen up with Live Experience solution

TrustYou is pleased to offer a special promotion to bring in 2021 with savings and more importantly, a better way to listen to guests’ feedback, communicate with them, and ultimately succeed.

Sign Up and Save!

TrustYou bietet diese Sonderaktion an, damit Sie im Jahr 2021 nicht nur sparen, sondern in erster Linie auch bessere Möglichkeiten erhalten, das Feedback von Gästen wahrzunehmen, mit ihnen zu kommunizieren und letztendlich erfolgreich zu sein.

Jetzt anmelden und sparen!

C'est avec plaisir que TrustYou vous propose une promotion spéciale qui vous permettra de réaliser des économies en 2021 et, plus important encore, de mieux être à l'écoute du feedback des clients, de mieux communiquer avec eux et, en fin de compte, de mieux réussir.

Inscrivez-vous et profitez de l'offre!

TrustYouでは 2021 年に向けて、特別キャンペーンを実施しています。また、ゲストの声に耳を傾け、コミュニケーション手法を改善することで、サービスと評価の向上を支援します。


TrustYou se complace en ofrecer una promoción especial para entrar en 2021 ahorrando y, lo que es más importante, con una manera mejor de escuchar el feedback de los huéspedes, comunicarte con ellos y, en definitiva, triunfar.

¡Regístrate y ahorra!

TrustYou 很高兴提供一项特别促销活动,让您节省费用迎接 2021 年,更重要的是,这是一种听取宾客反馈、与宾客交流并最终取得成功的更好方式。


A TrustYou tem o prazer de oferecer uma promoção especial para lhe trazer economia em 2021 e mais importante, uma forma melhor de ouvir o feedback dos hóspedes, comunicar com eles e, em última instância, ter sucesso.

Inscreva-se e poupe!

TrustYou è felice di offrirti una promozione speciale per farti iniziare il 2021 risparmiando e, soprattutto, migliorando il tuo modo per ascoltare i feedback degli ospiti, comunicare con loro e, essenzialmente, avere successo.

Iscriviti e risparmia!