Customer Stories
B&B Hotels setzen auf Qualität und Reputation
B&B Hotels nutzen TrustYou seit mehr als vier Jahren. Hier erfahren Sie, wie das tägliche Bewertungsmanagement dabei hilft, den Ruf der bekannten Hotelkette zu verbessern, einen hohen Qualitätsstandard aufrechtzuerhalten und letztendlich ihre Gäste glücklich zu…
Keeping Up with the Ever-Changing Guests' Expectations
Jurys Inn started to use TrustYou at a very challenging time for the industry. During COVID-19, the platform allowed them to monitor their guests’ needs on the go, identify new trends, and keep up with…
How Leonardo Hotels Gets the Most Out of Their Reviews
Getting actionable data in one place from each review is among the top priorities for Leonardo Hotels. They can improve the guest experience for each property and establish priorities at a portfolio level. Learn how…
B&B Hotels' Focus on Quality and Reputation
B&B Hotels have been using TrustYou for more than four years. Here's how they manage their reputation, maintain a high-quality standard, and ultimately, make their guests happy.
Chroma Hospitality's Focus on Guest Satisfaction
Chroma Hospitality joined TrustYou in 2019 with one goal in mind - to increase their level of guest satisfaction. With that, they’ve increased their scores across the board and introduced TrustYou’s Live Survey to collect…
Mandarin Oriental Hotel Group Doubles Its Survey Response Rate
The Mandarin Oriental Hotel Group has leveraged TrustYou's Reputation Management Platform to optimize their unique and global guest experience since 2016. The partnership began with the Analytics Platform allowing Mandarin Oriental to understand guest feedback…
The Taj Mahal Palace Mumbai: Becoming the best hotel in the world
Not only is the The Taj Mahal Palace Mumbai number one in the world in 2020, during a year of significant challenges. It scores the best hotel performance in the world for the fourth year…
Accor and TrustYou Live Experience Case Study: Designing Limitless Hotel Communications
As worldwide industry leaders, Accor and TrustYou are partners in elevating the experience of life through hospitality. TrustYou data provides insights into traveller trends. Contactless communications tools support Accor with placing people at the heart…
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