Customer Stories

Chroma Hospitality's Focus on Guest Satisfaction

TrustYou // January 5, 2023

Chroma Hospitality joined TrustYou in 2019 with one goal in mind - to increase their level of guest satisfaction. With that, they’ve increased their scores across the board and introduced TrustYou’s Live Survey to collect…

Mandarin Oriental Hotel Group Doubles Its Survey Response Rate

TrustYou // November 15, 2022

The Mandarin Oriental Hotel Group has leveraged TrustYou's Reputation Management Platform to optimize their unique and global guest experience since 2016. The partnership began with the Analytics Platform allowing Mandarin Oriental to understand guest feedback…

The Taj Mahal Palace Mumbai: Becoming the best hotel in the world

Tony Ciccarone // October 27, 2021

Not only is the The Taj Mahal Palace Mumbai number one in the world in 2020, during a year of significant challenges. It scores the best hotel performance in the world for the fourth year…

Accor and TrustYou Live Experience Case Study: Designing Limitless Hotel Communications

Tony Ciccarone // September 21, 2021

As worldwide industry leaders, Accor and TrustYou are partners in elevating the experience of life through hospitality. TrustYou data provides insights into traveller trends. Contactless communications tools support Accor with placing people at the heart…

Lindner Hotels Increases Survey Response and Optimizes the Guest Experience

Laura Badiu // April 7, 2021

Lindner Hotels wanted to integrate the ORM platform TrustYou into NextGuest CRM in order to improve operational processes, increase guest survey responses, and incorporate survey results into customer segmentation within the CRM, which would allow…

Select Registry: Consistent and High-Quality Standards to Boost Guest Loyalty

Tony Ciccarone // December 3, 2020

Using TrustYou data, Select Registry assesses existing and new properties for their website, identifies underperforming properties or particular areas for improvement. This not only saves time for internal inspections but also leads to higher administrative…

Heidiland Holiday Region: Higher Quality Thanks to TrustYou Guest Surveys

Laura Badiu // March 9, 2020

The Heidiland holiday region is a leisure destination in Switzerland and offers a wide range of accommodations and activities. Since July 2017, Heidiland Tourismus AG has been using TrustYou Analytics for its quality management of…

Parkhotel Landau: The Positive Influence of Reviews on Revenue

Laura Badiu // February 3, 2020

Website optimization and the incorporation of TrustYou data on the hotel website have helped Parkhotel Landau to achieve the following improvements in the last three years: Total website revenue +35%    Revenue through Internet Booking Engine…

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