Customer Stories

Lindner Hotels Increases Survey Response and Optimiz...

Laura Badiu // April 7, 2021

Lindner Hotels wanted to integrate the ORM platform TrustYou into NextGuest CRM in order to improve operational processes, increase guest survey responses, and incorporate survey results into customer segmentation within the CRM, which would allow…

Select Registry: Consistent and High-Quality Standar...

Lize De Kock // December 3, 2020

Using TrustYou data, Select Registry assesses existing and new properties for their website, identifies underperforming properties or particular areas for improvement. This not only saves time for internal inspections but also leads to higher administrative…

Heidiland Holiday Region: Higher Quality Thanks to T...

Laura Badiu // March 9, 2020

The Heidiland holiday region is a leisure destination in Switzerland and offers a wide range of accommodations and activities. Since July 2017, Heidiland Tourismus AG has been using TrustYou Analytics for its quality management of…

Parkhotel Landau: The Positive Influence of Reviews ...

Laura Badiu // February 3, 2020

Website optimization and the incorporation of TrustYou data on the hotel website have helped Parkhotel Landau to achieve the following improvements in the last three years: Total website revenue +35%    Revenue through Internet Booking Engine…

Dalata Hotels Utilize Reviews for Marketing

Laura Badiu // November 21, 2019

The Dalata Hotel Group is Ireland’s largest and UK’s fastest growing hotel group, operating a total of 43 hotels. Dalata Hotels started using TrustYou in 2015.

Orea Resort Horizont Leverages TrustYou's Semantic A...

Laura Badiu // September 4, 2019

Orea Horizont began using TrustYou in March 2018 and soon after, noticed an increase in positive guest reviews and improved scores across departments.

Da Nang Beach Hotel Sees Performance Scores Soar

Laura Badiu // February 20, 2019

Fusion Suites Da Nang Beach Hotel belongs to the brand’s city hotels, aimed to bring balance and harmony to the urban jungle through healthy and nutritious food and drink options as well as great spa…

Tourism Association Mecklenburg-Western Pomerania

Laura Badiu // January 31, 2019

The Tourism Association is in charge of all activities that ensure the quality of tourist services within the area. With the help of TrustYou, the association can gain a detailed overview of the quality level…

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