Customer Stories

The Taj Mahal Palace Mumbai: Becoming the best hotel in the world

Lize De Kock // October 27, 2021

Not only is the The Taj Mahal Palace Mumbai number one in the world in 2020, during a year of significant challenges. It scores the best hotel performance in the world for the fourth year…

Accor and TrustYou Live Experience Case Study: Designing Limitless Hotel Communications

Lize De Kock // September 21, 2021

As worldwide industry leaders, Accor and TrustYou are partners in elevating the experience of life through hospitality. TrustYou data provides insights into traveller trends. Contactless communications tools support Accor with placing people at the heart…

Lindner Hotels Increases Survey Response and Optimizes the Guest Experience

Laura Badiu // April 7, 2021

Lindner Hotels wanted to integrate the ORM platform TrustYou into NextGuest CRM in order to improve operational processes, increase guest survey responses, and incorporate survey results into customer segmentation within the CRM, which would allow…

Select Registry: Consistent and High-Quality Standards to Boost Guest Loyalty

Lize De Kock // December 3, 2020

Using TrustYou data, Select Registry assesses existing and new properties for their website, identifies underperforming properties or particular areas for improvement. This not only saves time for internal inspections but also leads to higher administrative…

Heidiland Holiday Region: Higher Quality Thanks to TrustYou Guest Surveys

Laura Badiu // March 9, 2020

The Heidiland holiday region is a leisure destination in Switzerland and offers a wide range of accommodations and activities. Since July 2017, Heidiland Tourismus AG has been using TrustYou Analytics for its quality management of…

Parkhotel Landau: The Positive Influence of Reviews on Revenue

Laura Badiu // February 3, 2020

Website optimization and the incorporation of TrustYou data on the hotel website have helped Parkhotel Landau to achieve the following improvements in the last three years: Total website revenue +35%    Revenue through Internet Booking Engine…

Dalata Hotels Utilize Reviews for Marketing

Laura Badiu // November 21, 2019

The Dalata Hotel Group is Ireland’s largest and UK’s fastest growing hotel group, operating a total of 43 hotels. Dalata Hotels started using TrustYou in 2015.

Orea Resort Horizont Leverages TrustYou's Semantic Analysis to Boost Scores and Increase the Number of Positive Reviews

Laura Badiu // September 4, 2019

Orea Horizont began using TrustYou in March 2018 and soon after, noticed an increase in positive guest reviews and improved scores across departments.

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