Give Your Guests What They Want And Watch Your Business Grow
Monitor and improve reputation performance score using TrustYou Reputation Management
How it works:
Sophisticated review analytics captures guests’ sentiments around different topics from more than 200 review sources to reveal essential insights into the guest experience.
As part of the TrustYou guest experience platform, the reputation management solution helps hotels and restaurants positively impact their online reviews and ratings, improve guests' experience, and outperform competitors based on smart data.
Increase Efficiency with Review Management
Quickly analyze and respond to feedback aggregated from hundreds of online sources from one inbox, including reviews collected from your own guest survey.
Check your review inbox
Gain Valuable Review Insights
Access the highest quality semantic technology for clear and immediate visibility into what your guests are saying about your hotel or restaurant.
Access your hotel dashboard
Discover What Impacts Your Score
Find and respond to reviews based on the topics influencing your scores most positively or negatively. Impact Scores help to identify the areas your hotel should focus on to improve your overall rating.
Check your hotel’s impact scores
Stay Ahead of Competition with Market Intelligence Solution
Get competitive insights to see where you currently stand with competitors and identify how to outperform others.
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Track Important Hotel KPIs
Choose from a variety of analytical reports or set up a custom report that measures your Key Performance Indicators (KPIs). Download reports directly from your account or have them scheduled to be automatically sent to your inbox.
Request a free KPI evaluation
Monitor Your Goals Over Time
Set goals for you and your team members to get clear and immediate visibility of the progress of important KPIs that boost your overall hotel performance and scores.
Request a feature demonstration
Optimize Your Operational Efficiency
Create and assign tasks for different departments or users to quickly address and respond to incoming guest requests and fix issues faster.
Set up your team’s tasks & goals
Conveniently Access Important Updates with a Mobile App
Understand how your hotel is performing, even while on-the-go, with the TrustYou mobile app. Create alerts to ensure you’re always up-to-date with new posts, reviews, or comments.
Get StartedManage your reputation for your:
Learn more in our content hub
Visit Our Content HubThe Impact of Reviews on Booking Behavior and Reputation
Online reviews have become a crucial factor when deciding to book accommodation. From hotels and resorts to B&Bs, hostels, and vacation rentals, online reviews are the new word of mouth. Travelers heavily rely on feedback…
How to Respond to Guest Reviews: A Hotelier's In-Depth Guide
Your complete guide on how to respond to positive, neutral, and negative guest reviews with examples, a template response structure, and lots of data. Why Respond to Guest Reviews? How many guests choose to stay…
How to Respond to Negative Reviews
This guide provides hoteliers an easy-to-follow structure with examples of negative reviews and responses. It also includes suggestions on how to make your response strategy more effective with the TrustYou platform.