Manage Your Reputation to Grow Hotel Revenue

Reputation Management

Reputation Management

With our reputation management solution, hotels can positively impact their hotel’s online reviews and ratings by better understanding their guests and by making improvements that drive revenue.

Sophisticated review analytics can give hotel managers specific insights about how to improve their guests' experience and outperform competitors.

Increase Efficiency with Review Management

Quickly analyze and respond to feedback aggregated from hundreds of online sources from one inbox, including reviews collected from your own guest survey.

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Valuable Insights with Semantic and Competitor Analyses

See how you stack up against competitors and access the highest quality semantic technology that provides your hotel clear and immediate visibility into what your guests are saying about your hotel.

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Measurable KPIs with Custom Reports

Choose from a variety of analytical reports or set up a custom report that measures your Key Performance Indicators (KPIs). Download reports directly from your account or have them scheduled to be automatically sent to your inbox.

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Focused Efforts with Impact Scores

Find and respond to reviews based on the topics influencing your scores most positively or negatively. Impact Scores help to identify the areas your hotel should focus on to improve your overall rating.

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Accessibility with Mobile App and Alerts

Understand how your hotel is performing, even while on-the-go, with the TrustYou mobile app. Create alerts to ensure you’re always up-to-date with new posts, reviews, or comments.

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