Give Your Guests What They Want And Watch Your Business Grow

Give Your Guests What They Want And Watch Your Business Grow

Monitor and improve reputation performance score using TrustYou Reputation Management

How it works:

Sophisticated review analytics captures guests’ sentiments around different topics from more than 200 review sources to reveal essential insights into the guest experience.

As part of the TrustYou guest experience platform, the reputation management solution helps hotels and restaurants positively impact their online reviews and ratings, improve guests' experience, and outperform competitors based on smart data.

Increase Efficiency with Review Management

Quickly analyze and respond to feedback aggregated from hundreds of online sources from one inbox, including reviews collected from your own guest survey.

Check your review inbox

Gain Valuable Review Insights

Access the highest quality semantic technology for clear and immediate visibility into what your guests are saying about your hotel or restaurant.

Access your hotel dashboard

Discover What Impacts Your Score

Find and respond to reviews based on the topics influencing your scores most positively or negatively. Impact Scores help to identify the areas your hotel should focus on to improve your overall rating.

Check your hotel’s impact scores

Stay Ahead of Competition with Market Intelligence Solution

Get competitive insights to see where you currently stand with competitors and identify how to outperform others.

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Track Important Hotel KPIs

Choose from a variety of analytical reports or set up a custom report that measures your Key Performance Indicators (KPIs). Download reports directly from your account or have them scheduled to be automatically sent to your inbox.

Request a free KPI evaluation

Monitor Your Goals Over Time

Set goals for you and your team members to get clear and immediate visibility of the progress of important KPIs that boost your overall hotel performance and scores.

Request a feature demonstration

Optimize Your Operational Efficiency

Create and assign tasks for different departments or users to quickly address and respond to incoming guest requests and fix issues faster.

Set up your team’s tasks & goals

Conveniently Access Important Updates with a Mobile App

Understand how your hotel is performing, even while on-the-go, with the TrustYou mobile app. Create alerts to ensure you’re always up-to-date with new posts, reviews, or comments.

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Manage your reputation for your:


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Hotel chain or hotel management company

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Independent hotel or accommodation

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Destination marketing organization

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