Customer Stories

Arcotel: Case Study

TrustYou // October 29, 2013

“Working with TrustYou has allowed ARCOTEL Hotels to gain much more customer feedback than ever before. Using TrustYou’s Reputation Surveys, we have been able to drive more guest reviews, and subsequently improve scores and visibility on the review platforms that matter most to…

Rydges: Case Study

TrustYou // February 15, 2013

Rydges is a family of hotels and resorts that combines a modern and genuine approach to service. Its employees strive to give every guest in its 40+ locations a relaxed and comfortable stay. Rydges has been using…

Fiesta Americana: Case Study

TrustYou // February 1, 2013

“Fiesta Americana Condesa Cancun attracts a wide range of guests from around the world. We needed an effective way to understand what our guests are saying about us so that we can improve our services and increase bookings. With TrustYou ReviewAnalyst, we have found a strong…

Lindner Hotels: Case Study

TrustYou // November 29, 2012

“Our Park Hotel Hagenbeck in Hamburg was selected as the Best-Loved Hotel in Germany by HolidayCheck, based purely on the positive reviews we asked for, and subsequently obtained. The rating provided a huge amount of positive publicity, and also showed the power of reviews.” JENS MÖSLE, Corporate…

Falkensteiner Hotels and Residences: Case Study

TrustYou // October 29, 2012

“It is a story of trust and image. We can capture consumer confidence right from our landing page. Unlike other providers, TrustYou’s software delivers reviews from many different sources — which also brings with it far more trust, neutrality and credibility, than if…

Oberstaufen: Case Study

TrustYou // October 29, 2012

“Holidays are a very important and an expensive time for our clients. I want to make sure my guests are finding the right place when booking at Oberstaufen. Having TrustYou’s scores and reviews on our site gives guests the confidence that they are booking…

Mövenpick Hotels & Resorts: Case Study

TrustYou // October 15, 2012

Mövenpick Hotels & Resorts Reinforces Service Excellence with Increased Monitoring & Transparency in Online Reviews Mövenpick Hotels & Resorts is a collection of upscale accommodations, spanning Europe, Africa, the Middle East and Asia. The Zurich-based company…

Derag Hotels: Case Study

TrustYou // September 29, 2012

  “When new developments happen in the hotel industry, Derag Hotel and Living monitors them closely so to implement the innovations and remain a frontrunner. In TrustYou, we have found a competent partner with whom to manage social media and hotel reviews efficiently. TrustYou…

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