Improve guest satisfaction

The ultimate technology to reveal trends and retain guest loyalty

A key factor in keeping your guests engaged and coming back is to anticipate their needs and have your staff deliver accordingly. Our comprehensive feedback technology will enable you to analyze guest reviews in a granular way and pinpoint each property’s exact strengths and weaknesses.

What you get:
  • Find out what your guests need
  • Make better operational decisions
  • Improve guest satisfaction
  • Ultimately win more loyal customers

Good to know:

Boosting and analyzing review content enables you to improve your hotel performance and stay ahead of the competition:

99%
of young travelers
read reviews prior to booking
88%
of all travelers
sort out review scores under 3 stars
44%
of all reviews
come from a hotel’s own survey

How to Analyze Guest Feedback?

With TrustYou’s survey tool, artificial intelligence and best-in-class semantic technology analyzing guest feedback is easy, powerful, and actionable:

Post-Stay Survey

Collect and manage guest feedback from booking sites as well as from your own Post-Stay Survey in one inbox

Reputation Management

With a Reputation Management solution, capture guests’ sentiments, detect trends, and find areas for improvement, ensuring you deliver the best experience to your future guests

Advanced Reporting

Advanced reporting allows you to view and filter important KPIs that boost your overall hotel performance and scores

Power up with your Guest Feedback solution

Improving guest satisfaction

Fabien Linsay,
Regional Operations
Frasers Hospitality

Relying on TrustYou’s sophisticated, yet user-friendly guest feedback and gather reviews has made operations easier and faster at our hotel. TrustYou’s features have become an important part of our strategy and everyday operations. All of our properties are required to identify repeating issues and have an action plan in order to avoid them in the future, which ultimately leads to less negative feedback and better experiences for our guests

TrustYou is pleased to offer a special promotion to bring in 2021 with savings and more importantly, a better way to listen to guests’ feedback, communicate with them, and ultimately succeed.

Sign Up and Save!

TrustYou bietet diese Sonderaktion an, damit Sie im Jahr 2021 nicht nur sparen, sondern in erster Linie auch bessere Möglichkeiten erhalten, das Feedback von Gästen wahrzunehmen, mit ihnen zu kommunizieren und letztendlich erfolgreich zu sein.

Jetzt anmelden und sparen!

C'est avec plaisir que TrustYou vous propose une promotion spéciale qui vous permettra de réaliser des économies en 2021 et, plus important encore, de mieux être à l'écoute du feedback des clients, de mieux communiquer avec eux et, en fin de compte, de mieux réussir.

Inscrivez-vous et profitez de l'offre!

TrustYouでは 2021 年に向けて、特別キャンペーンを実施しています。また、ゲストの声に耳を傾け、コミュニケーション手法を改善することで、サービスと評価の向上を支援します。

問い合わせる

TrustYou se complace en ofrecer una promoción especial para entrar en 2021 ahorrando y, lo que es más importante, con una manera mejor de escuchar el feedback de los huéspedes, comunicarte con ellos y, en definitiva, triunfar.

¡Regístrate y ahorra!

TrustYou 很高兴提供一项特别促销活动，让您节省费用迎接 2021 年，更重要的是，这是一种听取宾客反馈、与宾客交流并最终取得成功的更好方式。

上线

A TrustYou tem o prazer de oferecer uma promoção especial para lhe trazer economia em 2021 e mais importante, uma forma melhor de ouvir o feedback dos hóspedes, comunicar com eles e, em última instância, ter sucesso.

Inscreva-se e poupe!

TrustYou è felice di offrirti una promozione speciale per farti iniziare il 2021 risparmiando e, soprattutto, migliorando il tuo modo per ascoltare i feedback degli ospiti, comunicare con loro e, essenzialmente, avere successo.

Iscriviti e risparmia!