Ready. Steady, Listen!
Recovery in the hospitality industry is more of a marathon than a sprint. Make sure you have the right training, coach and kit to stay ahead and win.
Step 1: Keep track of global guest reviews
Travel Health Index
TrustYou introduces the Travel Health Index, a KPI only available from the world's largest guest review database, which benchmarks current review activity with the normal levels of 2019.
LEARN MORE REQUEST A FREE KPI EVALUATIONGlobal Travel Health Index
Week ending July 25
Step 2: Request your hotel Relief Pack
Relief Pack
The new TrustYou review category, Public Health, helps you understand guests’ concerns and expectations around cleanliness, while our Trusted Cleanliness badge showcases your hotel’s own hygiene and safety measures in response to COVID-19.
LEARN MOREStep 3: Get insights - watch our expert talks
Step 4: Be Inspired - Watch Our Webinars
Step 5: Get your hotel recovery kit
Promote
Review MarketingListen
Guest SurveysCommunicate
Guest MessagingAnalyze
Reputation ManagementVisualize
Meta-review APIStep 6: Listen to the post-COVID-19 traveler
4 Ways Your Guest Reviews Will Bring More Bookings
We’ve selected the most recent data on how people read feedback - and put together some key actions that can help you leverage guest reviews to get more bookings. It’s About the Bigger Picture Travelers…
How to Respond to Guest Reviews: A Hotelier's In-Depth Guide
Your complete guide on how to respond to positive, neutral, and negative guest reviews with examples, a template response structure, and lots of data. Why Respond to Guest Reviews? How many guests choose to stay…
Why Didn’t My Guest Leave a Review? 4 Ways to Get More Feedback From Your Guests
Are your guests leaving fewer reviews than you expect? Here are 4 ways for hoteliers to get more feedback from guests. Before making a buying decision, most of us are looking for opinions and recommendations…
