Ready. Steady, Listen!
Recovery in the hospitality industry is more of a marathon than a sprint. Make sure you have the right training, coach and kit to stay ahead and win.
Step 1: Keep track of global guest reviews
Travel Health Index
TrustYou introduces the Travel Health Index, a KPI only available from the world's largest guest review database, which benchmarks current review activity with the normal levels of 2019.
LEARN MORE REQUEST A FREE KPI EVALUATIONGlobal Travel Health Index
Week ending July 25
Step 2: Request your hotel Relief Pack
Relief Pack
The new TrustYou review category, Public Health, helps you understand guests’ concerns and expectations around cleanliness, while our Trusted Cleanliness badge showcases your hotel’s own hygiene and safety measures in response to COVID-19.
LEARN MOREStep 3: Get insights - watch our expert talks
Step 4: Be Inspired - Watch Our Webinars
Step 5: Get your hotel recovery kit
Promote
Review MarketingListen
Guest SurveysCommunicate
Guest MessagingAnalyze
Reputation ManagementVisualize
Meta-review APIStep 6: Listen to the post-COVID-19 traveler
Most Common Guest Complaints and How to Handle Them
The more prepared you & your staff are to handle guest complaints, the less likely a negative experience will damage your hotel's reputation. Most Common Hotel Guest Complaints and How to Handle Them Imagine a…
5 Examples of Hotel Managers Responding to Reviews Like Stars
If addressing guest feedback keeps you up at night, why not get inspiration from some of the best? Here are five examples of hotel managers responding to reviews like stars. It’s no longer a matter…
Tapping into the Value of Guest Reviews: The Key to Effective Destination Online Reputation Management
Discover how guest reviews will help your destination attract more travelers, improve quality standards, and enhance your online reputation. Feedback - A Powerful Tool in Attracting Travelers In the highly competitive travel industry, destination reputation…
