[Client Success Story] Chroma Hospitality’s Focus on Guest Satisfaction.
Recovery in the hospitality industry is more of a marathon than a sprint. Make sure you have the right training, coach and kit to stay ahead and win.
TrustYou introduces the Travel Health Index, a KPI only available from the world's largest guest review database, which benchmarks current review activity with the normal levels of 2019.
LEARN MORE REQUEST A FREE KPI EVALUATIONThe new TrustYou review category, Public Health, helps you understand guests’ concerns and expectations around cleanliness, while our Trusted Cleanliness badge showcases your hotel’s own hygiene and safety measures in response to COVID-19.
LEARN MOREWe’ve selected the most recent data on how people read feedback - and put together some key actions that can help you leverage guest reviews to get more bookings. It’s About the Bigger Picture Travelers…
Your complete guide on how to respond to positive, neutral, and negative guest reviews with examples, a template response structure, and lots of data. Why Respond to Guest Reviews? How many guests choose to stay…
Are your guests leaving fewer reviews than you expect? Here are 4 ways for hoteliers to get more feedback from guests. Before making a buying decision, most of us are looking for opinions and recommendations…
Replying to positive feedback may not be your number one priority, but we encourage you to take your time and respond as much as you can to your guests’ praises. By saying a genuine thank…
This guide provides hoteliers an easy-to-follow structure with examples of negative reviews and responses. It also includes suggestions on how to make your response strategy more effective with the TrustYou platform.
In the hospitality industry, competition is one of the most challenging factors, but also the one that can drive the best quality in terms of amenities and services. With so many different options available on…