Recovery in the hospitality industry is more of a marathon than a sprint. Make sure you have the right training, coach and kit to stay ahead and win.
TrustYou introduces the Travel Health Index, a KPI only available from the world's largest guest review database, which benchmarks current review activity with the normal levels of 2019.
LEARN MORE REQUEST A FREE KPI EVALUATIONThe new TrustYou review category, Public Health, helps you understand guests’ concerns and expectations around cleanliness, while our Trusted Cleanliness badge showcases your hotel’s own hygiene and safety measures in response to COVID-19.
LEARN MOREThe more prepared you & your staff are to handle guest complaints, the less likely a negative experience will damage your hotel's reputation. Most Common Hotel Guest Complaints and How to Handle Them Imagine a…
If addressing guest feedback keeps you up at night, why not get inspiration from some of the best? Here are five examples of hotel managers responding to reviews like stars. It’s no longer a matter…
Discover how guest reviews will help your destination attract more travelers, improve quality standards, and enhance your online reputation. Feedback - A Powerful Tool in Attracting Travelers In the highly competitive travel industry, destination reputation…
Replying to positive feedback may not be your number one priority, but we encourage you to take your time and respond as much as you can to your guests’ praises. By saying a genuine thank…
This guide provides hoteliers an easy-to-follow structure with examples of negative reviews and responses. It also includes suggestions on how to make your response strategy more effective with the TrustYou platform.
In the hospitality industry, competition is one of the most challenging factors, but also the one that can drive the best quality in terms of amenities and services. With so many different options available on…