Best practices

Encouraging Real Time Guest Communication: Challenge...

Laura Badiu // November 3, 2020

The benefits of live interaction, both online and on-site, are numerous. Hotels from around the world are seeing positive influences, not only in the guests’ mid-stay experience, but also in their overall reputation - all…

3 Effective Ways to Communicate With Guests About Sa...

Laura Badiu // June 30, 2020

In the light of the COVID-19 pandemic, concepts like safety, cleanliness, and hygiene have been given more meaning and emphasis than ever before. Especially when it comes to travel and hospitality, consumers are - and…

5 Ways for Hotels to Prepare for Recovery and Reopening

Laura Badiu // April 23, 2020

Change is never easy, especially when it is imposed by negative circumstances such as the COVID-19 outbreak. In the travel landscape, everything changed at an incredibly rapid pace, and, as one of the most affected…

Maximizing Productivity Working Remotely

Nicholas Scott Johnson // April 6, 2020

Working from Home? Or homely working. Don’t worry if you missed that terrible dad joke. There are countless reasons why more people are working from home or from remote locations. Regardless, advances in technology make…

Rewarding Loyalty Like Royalty

Laura Badiu // February 20, 2020

The travel and hospitality scene is constantly changing and always moving forward. Guests check-in and check-out at a fast pace and the industry has adapted to a rapid flow of ever changing faces, demographics, trends,…

How Destinations Can Boost Conversions On Their Website

Laura Badiu // November 7, 2019

Managing a hotel business and setting it up for success can be a real challenge. When it comes to destinations, the effort of handling multiple properties is automatically higher. Encouraging bookings and boosting the conversation…

How to Optimize the Mobile Travel Experience for Mor...

Laura Badiu // October 7, 2019

Mobile bookings are increasing at impressive rates across all travel sectors. Today’s travelers rely more and more on their mobile devices to engage in travel activities. They can do everything from checking in to flights…

Tried And True Strategies For Post-Stay Surveys

Laura Badiu // September 10, 2019

Guest surveys are one of the most efficient ways of encouraging feedback and they have the potential to boost a hotel business. In this best practice guide, we are focusing on the tried and true…

How To Incorporate Reviews Into Your Hotel Marketing...

Laura Badiu // September 9, 2019

It’s no secret nowadays that guest feedback is the thing that can either make or break your business. Therefore, we came up with 5 useful tips on how you can integrate travelers’ reviews into your…