Best Practices

Dieser Ratgeber bietet Hoteliers eine einfach zu befolgende Struktur und enthält Beispiele für Antworten auf positive Bewertungen . Außerdem finden Sie hier Vorschläge, wie Sie Ihre Antwortstrategie mit der TrustYou-Plattform noch effektiver gestalten können. 

Replying to positive feedback may not be your number one priority, but we encourage you to take your time and respond as much as you can to your guests’ praises. By saying a genuine thank…

This guide provides hoteliers an easy-to-follow structure with examples of negative reviews and responses. It also includes suggestions on how to make your response strategy more effective with the TrustYou platform.

In the hospitality industry, competition is one of the most challenging factors, but also the one that can drive the best quality in terms of amenities and services. With so many different options available on…

Going through a prolonged lockdown is one of the biggest challenges the hotel industry has faced until now. While having your doors closed is no reason to rejoice, it’s important to assess the other side…

The cleanliness and safety standards adopted by hospitality spread across a wide range of measures, certifications, and strategies, all of them valid and certainly necessary. However, in order to make the best decisions for your…

Online reviews and guest feedback contribute to the overall success of a hotel business, either through enticing travelers to book, enforcing trust in the hotel’s amenities and services, or simply through providing guests with a…

In the light of the COVID-19 pandemic, concepts like safety, cleanliness, and hygiene have been given more meaning and emphasis than ever before. Especially when it comes to travel and hospitality, consumers are - and…

Change is never easy, especially when it is imposed by negative circumstances such as the COVID-19 outbreak. In the travel landscape, everything changed at an incredibly rapid pace, and, as one of the most affected…