Integration of Meta-Review and Rich Snippets Onto NH Hotels’ Website … NH Hotel Group is a world-leading urban hotel operator and a consolidated multinational player. It operates close to 400 hotels and almost 60,000 rooms in 31 markets across Europe, the Americas, and Africa, and includes top city destinations such as Amsterdam, Barcelona, Berlin, Bogota, Brussels, Buenos Aires, Düsseldorf, Frankfurt, London, Madrid, Mexico City, Milan, Munich,… read more »
The Correlation Between Post-Stay Surveys and Increased Recommendation Rates In a new study of 8,000 hotels using the TrustYou guest feedback platform, our research identified a positive relationship between hotels that send their guests post-stay surveys and those guests’ willingness to recommend the property. Hotels that had incorporated post-stay surveys into their guest experience were likely to see a 2.5% lift in their average… read more »