Best practices

Tried And True Strategies For Post-Stay Surveys

Laura Badiu // September 10, 2019

Guest surveys are one of the most efficient ways of encouraging feedback and they have the potential to boost a hotel business. In this best practice guide, we are focusing on the tried and true…

How To Incorporate Reviews Into Your Hotel Marketing...

Laura Badiu // September 9, 2019

It’s no secret nowadays that guest feedback is the thing that can either make or break your business. Therefore, we came up with 5 useful tips on how you can integrate travelers’ reviews into your…

Maximize the Power of Reviews on Google

Nicholas Scott Johnson // August 27, 2019

It’s approaching one year since Google redesigned its hotel search, and with that change came the addition of hotel pages on Google. ​This blog goes into further detail on that major Google update for hotels,…

How to Build Effective Reports to Track Your Hotel’s...

Laura Badiu // August 7, 2019

Set yourself up for success by taking some time to build structured and effective reports. Through very little initial effort, you can be on your way to reporting the KPIs important to your hotel. The added benefits…

Responding to Positive Guest Reviews

Valerie Castillo // July 18, 2019

Think it's only important to respond to negative guest reviews? Think again! By responding to positive reviews, hotels are able to produce more good will with future travelers looking to book.  In a consumer research…

How To Respond to Negative Guest Reviews

Valerie Castillo // July 12, 2019

The inevitable negative guest review is easy to get and difficult to ignore. Confront these reviews head on and read this quick guide to help your hotel formulate the perfect response.

Quick-Start Guide To Software Solutions For Hotel Ch...

Laura Badiu // June 6, 2019

In order to provide a comprehensive guide on the best and most efficient ways of consolidating new hotel tech, we are breaking down all of the necessary phases that a new acquisition requires. Access this…

3 Ways to Grow ROI by Leveraging Your Reputation

Laura Badiu // May 15, 2019

Studies have shown that a hotel's reputation has a bigger impact than brand value on the booking decision of travelers. But how exactly can you leverage guest feedback to increase revenue? In this best practice…

Understanding the Power of Feedback: How to Manage O...

Laura Badiu // April 11, 2019

For any hotelier, feedback brings a multitude of possibilities, from using it to improve operations and guest satisfaction, to marketing an excellent reputation. In order to get the most benefit out of feedback, you first…