Webinars

The Power of TrustYou: Navigating a Better Hotel Exp...

Valerie Castillo // August 19, 2021

Explore "The Power of Trustyou" and discover what it means for your hotel business. Along with the webinar recording and slides, you will find further reading based on the topics covered during the presentation. Learn…

Power More Direct Bookings With Guest Review Marketi...

Laura Badiu // May 28, 2021

Access our exclusive webinar session, in collaboration with Profitroom, and learn the best ways to nurture guest loyalty and gain more direct bookings by leveraging the power of review marketing!

The Power of TrustYou: Guest Experience Upgrades for...

Valerie Castillo // April 16, 2021

Take "The Power of TrustYou" into your own hands with tools that help you make feedback and communication simpler and more productive. Find out how to make guest experience upgrades that meet the new standards…

Top Communication Strategies to Ensure Guest Safety

Laura Badiu // November 3, 2020

TrustYou's experts Valerie Castillo and Claire Hathaway hosted an insightful discussion about proper hotel-guest communication in the post-COVID19 travel scene. Watch the recording to learn more about the best ways of engaging with the post-pandemic…

Staying Ahead with Insights from Accor Asia Pacific ...

Laura Badiu // November 3, 2020

Three Keys to Agility

Laura Badiu // November 3, 2020

Together with experts from Cornell University, Pegasus, and Inntegrated Consulting, we discussed the importance of quickly adapting to changing circumstances, to build resilience and have the best chance at a successful recovery.

The Battle of the Brand: How Guest Reviews Are Steal...

Nicholas Scott Johnson // September 17, 2019

There are infinite customer journeys for a traveler to search, compare, evaluate, and choose an accommodation offer online.

Today's Top Direct Booking Trends

Nicholas Scott Johnson // July 19, 2019

Hear our partners explain how to turn today's top booking trends into smart conversion strategies for your hotel.

Leveraging Technology Across the Entire Guest Journey

Valerie Castillo // April 22, 2019

In this webinar, learn how your hotel can utilize technology to better connect to your guests at every touchpoint and amplify your brand promise in a new digitally driven economy.