Webinars

Top Communication Strategies to Ensure Guest Safety

Laura Badiu // November 3, 2020

TrustYou's experts Valerie Castillo and Claire Hathaway hosted an insightful discussion about proper hotel-guest communication in the post-COVID19 travel scene. Watch the recording to learn more about the best ways of engaging with the post-pandemic…

Staying Ahead with Insights from Accor Asia Pacific ...

Laura Badiu // November 3, 2020

Three Keys to Agility

Laura Badiu // November 3, 2020

Together with experts from Cornell University, Pegasus, and Inntegrated Consulting, we discussed the importance of quickly adapting to changing circumstances, to build resilience and have the best chance at a successful recovery.

The Battle of the Brand: How Guest Reviews Are Steal...

Nicholas Scott Johnson // September 17, 2019

There are infinite customer journeys for a traveler to search, compare, evaluate, and choose an accommodation offer online.

Today's Top Direct Booking Trends

Nicholas Scott Johnson // July 19, 2019

Hear our partners explain how to turn today's top booking trends into smart conversion strategies for your hotel.

Leveraging Technology Across the Entire Guest Journey

Valerie Castillo // April 22, 2019

In this webinar, learn how your hotel can utilize technology to better connect to your guests at every touchpoint and amplify your brand promise in a new digitally driven economy.

Bridge the Guest Experience Gap

Nicholas Scott Johnson // September 28, 2018

Hotels today need to invest in a wider variety of check-in and service options to cater to varying guest preferences and empower staff to offer the desired level of service every time. From high touch…

The Value of Social Proof to Increase Direct Bookings

Katharina Heitmann // September 19, 2018

The Value of Social Proof to Increase Bookings 95% of travelers will only book a hotel after searching for reviews and recommendations from friends or family. But along the path to purchase, many potential guests…

The 5 Keys to Improving Hotel Operations

Nicholas Scott Johnson // August 30, 2018

How to Enhance Hotel Management in the Eyes of Your Hotel Guest While it is difficult to constantly maintain hotel operations at an optimal level, your guests view it as a necessity for a pleasant…