Webinare

Bridge the Guest Experience Gap

by September 28, 2018 11:42 pm Webinare

Hotels today need to invest in a wider variety of check-in and service options to cater to varying guest preferences and empower staff to offer the desired level of service every time. From high touch service to self-serve, guests want to be in control of their stay. Rather than solely relying on email or phone as primary communication streams, hotels should leverage technology to identify the preferred communication streams of each guest. With this knowledge, hotels can create more personalized, unique experiences and relationships with each guest. More and more guests are looking to interact via mobile and social channels,… read more »

The Value of Social Proof to Increase Direct Bookings

by September 19, 2018 6:16 pm Webinare

The Value of Social Proof to Increase Bookings 95% of travelers will only book a hotel after searching for reviews and recommendations from friends or family. But along the path to purchase, many potential guests will visit your hotel website to conduct more research. Building trust and conveying value on your website can tip the balance in your favor and influence a booking decision. Join our webinar to learn: What social proof is and how you can benefit from it How to use social proof to drive more bookings and engage with guests How to integrate social proof on your hotel website… read more »

The 5 Keys to Improving Hotel Operations

by August 30, 2018 4:00 pm Webinare

How to Enhance Hotel Management in the Eyes of Your Hotel Guest While it is difficult to constantly maintain hotel operations at an optimal level, your guests view it as a necessity for a pleasant onsite experience. Luckily, there are easy-to-implement solutions that are helping hotels bridge the gap between hotel operations and the guest experience. With the 5 keys to improve hotel operations, you can unlock your hotel’s potential and win the approval of more guests. In this 45-min webinar, presented by TrustYou and StayNTouch, you will learn: How to open the lines of communication with guests, and improve… read more »

How to Make the Most Out of HITEC 2018

by May 14, 2018 11:38 pm Webinare

Win Big at the World’s Largest Hospitality Technology Show This year, HITEC will be held in Houston, TX from June 18-21, and as one of the cornerstone events for hospitality technology, there’s much for hoteliers to gain during the event. From the trade show floor, to educational breakouts and networking events, there’s a lot of ground to cover in just a few short days! That’s why your partners at TrustYou, Rainmaker and StayNTouch want to help you with some quick tips you should “know before you go.” In this 30-min webinar, you will learn: The advantages of full circle networking… read more »

The Value of Cross-Channel Communication Between Hotel Staff and Guests

by February 21, 2018 10:54 am Webinare

How Hotels Can Use Text and Voice Messaging to Increase Guest Satisfaction and Improve ROI   What is the future of communication in the hospitality industry? Today’s new technology is establishing improved channels of communication between a hotel and their guest before, during, and after their stay. The result is increased staff efficiency, more positive online reviews, and most importantly, higher ROI. Join TrustYou and Volara in this 30-min webinar to learn: How multi-channel communication methods benefit a hotel The value of cross-channel messaging through Voice and SMS How to create consistency across communication channels Use-cases for text and voice… read more »

The Value of Cross-Channel Communication Between Hotel Staff and Guests

by February 21, 2018 10:54 am Webinare

How Hotels Can Use Text and Voice Messaging to Increase Guest Satisfaction and Improve ROI   What is the future of communication in the hospitality industry? Today’s new technology is establishing improved channels of communication between a hotel and their guest before, during, and after their stay. The result is increased staff efficiency, more positive online reviews, and most importantly, higher ROI. Join TrustYou and Volara in this 30-min webinar to learn: How multi-channel communication methods benefit a hotel The value of cross-channel messaging through Voice and SMS How to create consistency across communication channels Use-cases for text and voice… read more »

Optimize the Booking Journey for Hotel Revenue Success

by November 30, 2017 6:51 pm Webinare

How Marketing and Revenue Management Work Together to Achieve Your Hotel's Booking Goals   It's no secret that hotel bookings are the key to more revenue. Find out how the pairing of guest feedback, marketing and revenue management tools can optimize the booking experience and help boost revenue from your direct channels, ensuring your hotel remains competitive in an OTA-dominant industry. Join TrustYou, Fuel Travel, and Rainmaker in this 1-hour webinar to learn:   Whether your direct marketing channel is helping or hurting you How to improve online visibility and search rankings with review content in order to drive direct… read more »

guest communication webinar

Spotlight On the Hotel Guest’s On-site Experience

by August 3, 2017 10:00 am Webinare

How your hotel communicates with guests has a direct effect on your guests' on-site experience. So how do hotels find the balance between maintaining the traditional standards of service while assimilating to the new ways of engagement that guests prefer? And how can technology help hotels find the right balance and ultimately garner the best possible rating and drive revenue? Learn more about on-site experience solutions with the executives from StayNTouch, TrustYou and Fuel Travel. You will learn: The preferred communication methods of today's guests How giving guests a choice in service empowers your staff and guests The correlation between messaging… read more »

Online Bookings Research: Understanding Traveler Behavior for Smarter Hotel Marketing

by May 9, 2017 4:00 pm Webinare

At the beginning of this year, the hotel industry became rich with new traveler research and insights. In three distinct traveler studies, we uncovered: the top sites where travelers search for and book hotels, what travelers see and click on when searching for hotels, and how travelers view and interact with hotel websites. In this 1-hour webinar, attendees will learn more about these traveler behaviors and discover ways to implement smarter hotel marketing as a result. The researchers at TrustYou, Fuel Travel, and Travel Tripper uncover: - Why Google presence is so important, and how to influence your hotel rankings - How… read more »

3 Essentials to Your Hotel Marketing Strategy

by February 1, 2017 1:00 pm Webinare

Your hotel’s bottom line is directly impacted by how guests experience your services and the unfiltered feedback they share across the internet. Having a plan to address these intricacies is fundamental to increasing your hotel revenue. In the webinar slides, learn how your current guest experience and service practices affect future revenues and how your property can implement a robust hotel management strategy to positively impact your bottom line and streamline the guest journey. Executives from StayNTouch, TrustYou, and Revcaster present: Why guest engagement, revenue management and guest reviews are fundamental to your hotel management strategy How offering guests a… read more »