The Best Developers Are Also Users - Behind the Scenes of our Live Experience Solution
What Your Hotel Guests Are Saying About Breakfast
The Rise of On-Site Reviews During the Pandemic - What the Data Shows
The Rise of Relevant Now Review Data - What Our User Testing Unveiled
Guest Satisfaction vs. Revenue - What's The Healthy Option in Times of Crisis?
Expert Advice for Hospitality in 2021 - Where Do We Stand, Where Do We Go?
Hospitality Trends: Promoting a Safe Holiday Staycation Close to Home
How Live Experience Drives Fearless Guest Loyalty
Picking up the pieces after last year is quite similar to Frankenstein putting his monster together and screaming “It’s alive!”. Right now, it really is about the ‘(a)live’ experience. And, not to say that the…
The Keys to Hotel Revenue: Reputation and Price Fair...
The global crisis we are experiencing as a result of the coronavirus pandemic has brought unprecedented challenges to the hospitality industry. We have no benchmarks to compare the current circumstances with, and hoteliers are forced…
What Your Hotel Guests Are Saying About Local Travel
With many borders being closed again due to COVID at the beginning of 2021, and markets recovering and reopening at different rates, travel trends are currently more focused on what you can do where you…
Real, Steady Recovery of Guest Review Data as Chinese Cities Move Out of Lockdown on the Travel Health Index
Could Asia be on the Verge of Recovery? An Optimistic View of Data from the Travel Health Index
COVID-19 And Guest Reviews - Spotlight On A Downward Trajectory
Top Unforgettable Results from the Expedia Group, PhocusWire, and TrustYou Webinar
Let the Team Chat - How to Enable Seamless Internal ...
Communicating with guests throughout their stay is already seen as a vital strategy in the race towards hotel recovery. Not only that; guest satisfaction and loyalty are highly influenced by open and honest engagement. But…
Improving Guest Experience by Leveraging Contactless...
Digital adoption in the hotel industry is on the rise. Guests no longer want to wait at the reception desk to complete their check-in process. They want quick self-service and a better customer experience. Contactless…
How to Stay Ahead of the Competition with the TrustY...
Competition in hospitality is fierce. Especially after the major hit suffered throughout the majority of 2020, the way in which we travel, along with the top priorities and expectations that we, as travelers, have from…
Establishing User Research as an Integral Part of Our Product Development
New Year, New Set of Tiles - Fresh Insights into the TrustYou Analytics Dashboard
Product Development During Crisis - FAQ with an Expert
TrustYou Ranks #1 on Hotel Tech Report’s ‘Top Reputation Management’ and ‘Top Guest Feedback & Surveys’ 2021 List
Technology Trends in Travel - The Face of Hospitality Tech in 2021
There’s more to guest engagement. There’s live experience.
The Best Developers Are Also Users - Behind the Scen...
Ever since TrustYou was founded more than a decade ago, our mission was to help hospitality professionals get valuable insights into the traveler experience. Simply put - we wanted to encourage hoteliers from around the…
True Leadership in a Crisis Begins with Trust
Many companies say that they value their employees, that their workforce is their biggest asset, and that retention of human capital is a key objective. It’s easy to talk when business is good. Yet many…
Extraordinary Home Office Circumstances
We are currently in the world’s biggest Home Office experiment, at least for everyone whose job can be done online. Almost every single company has scrambled all of its technical resources in a matter of days to…
User-friendly with excellent customer service
User-friendly, easy to navigate, and customizable to fit your needs. Excellent customer service, helpful every step of the way with onboarding, training, and support.
There is no other tool at this level of excellence
TrustYou brings the myriad of review sources in every language into a single dashboard. The topics of the reviews are extracted and the sentiments for each topic are scored to build a comprehensive analytical model of the company's evolution over time. There is no other tool at this level of excellence capable of providing actionable truths built from a foundation of statistical analysis. Trust me, TrustYou is the only one.
Very intuitive and user-friendly
Very intuitive and user-friendly. Great customer support service. It makes work so much easier when managing various properties and to be able to have the same information in the same place really comes in handy when you have to make reports or give feedback to General Management.
Very useful tool to centralize all reviews
Very useful tool to centralize all reviews, monitor all e-reputation, keep track of improvement areas in hotels. Direct response features are the best.
Excellent dashboard with the most useful information, also for department tasks.
Has a good overview and it is very easy to browse through the dashboard and interface to get great statistical information.
Efficient and helpful
Pros: 1) Covers a big range of media channels 2) Reminds and shares guests' reviews rapidly 3) Quite helpful to save time searching reviews
The support is awesome
I like the way it puts all our company properties together on one page which enables us to get a great overall company score at a glance. We are very happy with the product and the support side of Trust you is awesome.
TrustYou Software takes the guesswork out of understanding social reporting and gives you meaningful metrics in a simple, easy to absorb format. Everything I would want to be apart of a social media management site is there in the TrustYou platform.
Trust in TrustYou!
I've been using TrustYou every day for 2+ years for reputation management and its really awesome to get an overview of all the reviews you receive. It is easy to handle and personally I can use it very well to summarize different categories for a certain time.
It is amazing to keep an eye on your reviews
I love that TrustYou has all reviews from all different platforms in one place. It is easy to use the dashboard and navigate through the reviews. It picks out the bad & good phrases in a review so you can see what your downfalls and your strong points are.
TrustYou creates truly great software
User friendly interface, easy to understand. It is easy to find what you are looking for...Simply great!
A very powerful one-stop solution to manage reviews
TrustYou has very powerful tools to easily manage reviews from dozens of third party sites and OTAs. This is by far the strongest aspect of the platform. Support is very responsive, and personable.