[Infographic] What Guest Reviews Reveal about Hospitality in Q1 2023
As the world’s largest guest feedback platform, TrustYou enables hotels to showcase trusted feedback around the hygiene and safety measures that have been taken in response to the COVID-19 pandemic.
To earn a Trusted Cleanliness badge, hotels need to demonstrate how they measure up with strict COVID-19 sanitization standards. The assessment is based on a survey with 50+ questions focused on three essential categories:
The Assessment Survey covers an extensive set of questions central to the essential hygiene and safety categories defined by TrustYou. It is based on public recommendations and regulations from local, regional and global health organizations and government authorities, such as:
However, the above-mentioned organizations do not officially endorse this badge or TrustYou.
The Assessment Survey asks hotels to provide information on whether the following set of hygiene and safety measures were were successfully implemented at the property:
An individual property qualifies when at least 70% of measures have been implemented in each category of the Assessment Survey and the total score amounts to an average of 80% overall. The Trusted Cleanliness badge is awarded per property and not on the hotel chain level.
By submitting the answers, and receiving the badge, the hotel therefore explicitly confirms that:
TrustYou makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the responses of the hotels to the Assessment Survey within content provided for any purpose. Any reliance one places on such information is therefore strictly at one’s own risk.
In case of any further questions you can get in touch with us at: service@trustyou.com