Customer Stories
B&B Hotels' Focus on Quality and Reputation
B&B Hotels have been using TrustYou for more than four years. Here's how they manage their reputation, maintain a high-quality standard, and ultimately, make their guests happy.
Chroma Hospitality's Focus on Guest Satisfaction
Chroma Hospitality joined TrustYou in 2019 with one goal in mind - to increase their level of guest satisfaction. With that, they’ve increased their scores across the board and introduced TrustYou’s Live Survey to collect…
Mandarin Oriental Hotel Group Doubles Its Survey Response Rate
The Mandarin Oriental Hotel Group has leveraged TrustYou's Reputation Management Platform to optimize their unique and global guest experience since 2016. The partnership began with the Analytics Platform allowing Mandarin Oriental to understand guest feedback…
The Taj Mahal Palace Mumbai: Becoming the best hotel in the world
Not only is the The Taj Mahal Palace Mumbai number one in the world in 2020, during a year of significant challenges. It scores the best hotel performance in the world for the fourth year…
Accor and TrustYou Live Experience Case Study: Designing Limitless Hotel Communications
As worldwide industry leaders, Accor and TrustYou are partners in elevating the experience of life through hospitality. TrustYou data provides insights into traveller trends. Contactless communications tools support Accor with placing people at the heart…
Lindner Hotels Increases Survey Response and Optimizes the Guest Experience
Lindner Hotels wanted to integrate the ORM platform TrustYou into NextGuest CRM in order to improve operational processes, increase guest survey responses, and incorporate survey results into customer segmentation within the CRM, which would allow…
Select Registry: Consistent and High-Quality Standards to Boost Guest Loyalty
Using TrustYou data, Select Registry assesses existing and new properties for their website, identifies underperforming properties or particular areas for improvement. This not only saves time for internal inspections but also leads to higher administrative…
Heidiland Holiday Region: Higher Quality Thanks to TrustYou Guest Surveys
The Heidiland holiday region is a leisure destination in Switzerland and offers a wide range of accommodations and activities. Since July 2017, Heidiland Tourismus AG has been using TrustYou Analytics for its quality management of…
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