Customer Stories

Tourism Association Mecklenburg-Western Pomerania

Laura Badiu // January 31, 2019

The Tourism Association is in charge of all activities that ensure the quality of tourist services within the area. With the help of TrustYou, the association can gain a detailed overview of the quality level…

TrustYou’s Guest Messaging Solution Impacts The Overall Success of Customer Service at Doma Hotels

Katharina Heitmann // November 14, 2018

Doma Hotels is part of the large investment and development company - Doma Group - and operates five hotels in Canberra in Australia.  They have been using TrustYou’s Messaging tool since 2015 and are benefiting…

Integration of Meta-Review and Rich Snippets Onto NH Hotels' Website Improves Conversion and Traffic

Katharina Heitmann // April 10, 2018

NH Hotel Group is a world-leading urban hotel operator and a consolidated multinational player. It operates close to 400 hotels and almost 60,000 rooms in 31 markets across Europe, the Americas, and Africa, and includes…

Namba Oriental Hotel in Japan Shows Impressive Developments In Scores and Number of Reviews Since Using TrustYou

Katharina Heitmann // October 18, 2017

Namba Oriental Hotel is located in Namba, Japan, known as the center of Minami (South) area of Osaka. In January 2016, they decided to invest in TrustYou’s guest feedback platform to have a better understanding…

The Correlation Between Post-Stay Surveys and Increased Recommendation Rates

Katharina Heitmann // August 21, 2017

In a new study of 8,000 hotels using the TrustYou guest feedback platform, our research identified a positive relationship between hotels that send their guests post-stay surveys and those guests’ willingness to recommend the property.…

Elite Hospitality Group Improves Operations and Scores with TrustYou's Guest Feedback Platform

Laura Badiu // July 17, 2017

The Elite Hospitality Group is located in the Kingdom of Bahrain, and currently operates four All Suites Hotels and three Luxury Residences. The hotel group began using TrustYou's guest feedback platform in 2014 and since then,…

Client Success Story: H'Otello

Katharina Heitmann // April 26, 2017

Our client H'Otello has been using TrustYou's guest feedback platform since 2013 to enhance the guest experience and to collect and analyze reviews. They have seen great improvements in their scores, recommendation rates and direct bookings. See…

ASKA Hotels Case Study Outlines Impressive Improvements of Overall Score and Scores for Categories

Katharina Heitmann // October 25, 2016

The ASKA Hotel Group ( is located in Antalya, Turkey, currently operating 3 all-inclusive, luxury hotels. ASKA Hotels started using the TrustYou guest feedback platform in 2014 and benefits from deep guest insights, improved scores and detailed…

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