Case studies

How Elite Hospitality Group Is Using TrustYou Radar to Manage Its Reputation

by Clara Popescu November 12, 2015 11:16 am Case studies

Online reviews are an important part of the travel planning experience; according to studies, 95% of travelers read reviews before making a booking decision. For hotels, this means that monitoring their online reputation and responding to reviews is incredibly important. In fact, nearly 80% of travelers say that seeing a Read More

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B&B HOTELS Gets 8x More Google Reviews, Improves Google Scores +2.5%

by Katharina Sickora November 4, 2015 2:13 pm Case studies

Millions of travelers use Google every day to search for travel deals, vacation packages or getaway ideas. Google also shows reviews alongside the search results, which give users immediate feedback from other travelers to help them make their booking decisions. The new product TrustYou Stars offers hotels the possibility to enhance Read More

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Meininger Hotels: TrustYou Stars Case Study

by Nicholas Scott Johnson October 29, 2015 4:11 pm Case studies

As evidence of the powerful effects of TrustYou Stars, within the first month after implementation, the amount of Google reviews increased 200% compared to the entire previous year...

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Ayres Improves Google Scores 4%, Increases Review Volume +3340%

by Margaret Ady October 21, 2015 10:10 pm Case studies

Prior to launching TrustYou Stars, Ayres Hotels was averaging just one review per property, per month on Google. Considering how many millions of travelers begin their hotel search on Google, the numbers were not optimal. To enhance its Google content, Ayres partnered with TrustYou to begin using TrustYou Stars. After Read More

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Customer Success: How B&B HOTELS Uses TrustYou To Gain More Reviews and Customer Feedback

by Clara Popescu August 25, 2015 1:59 pm Case studies

Founded in 1990 by the French company Galaxie S.A., B&B HOTELS is the third largest budget hotel chain in France, with over 230 hotels in France and in total, more than 300 hotels in Europe and Morocco. With the newly opened B&B Hotel Erfurt, B&B HOTELS currently has 76 hotels Read More

How Facebook Reviews Contribute to Mövenpick Hotels & Resorts’ Stellar Online Reputation

by Clara Popescu March 31, 2015 8:12 am Case studies

Paul Mulcahy, Senior Vice President Commercial at Mövenpick Hotels & Resorts shares insights about how Facebook reviews factor in to the company’s online reputation management strategy. Mövenpick Hotels & Resorts is a collection of upscale accommodations, spanning Europe, Africa, the Middle East and Asia. The company is of Swiss heritage Read More

Atlantis, The Palm Dubai Shares Insights On How It Manages Its Online Reviews to Maintain Exceptional Quality and Service

by Clara Popescu October 29, 2014 8:17 am Case studies

Alan Lim, Director Projects & Quality at Atlantis, The Palm Dubai shares insights of his company and the partnership with TrustYou. The Atlantis is well known as a luxury 5-star hotel with over 1,500 hotel rooms, situated on the Palm, a man-made island located off Dubai’s coastline. Founded in 2008 Read More

Arcotel Improves Response Rate +27% With TrustYou Analytics

by Nicholas Scott Johnson October 29, 2013 7:25 am Case studies

“Working with TrustYou has allowed ARCOTEL Hotels to gain much more customer feedback than ever before. Using TrustYou’s Reputation Surveys, we have been able to drive more guest reviews, and subsequently improve scores and visibility on the review platforms that matter most to our business.” Martin Grabner-Fröhlich, Managing Director, ARCOTEL Hotels & Resorts GmbH

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Rydges: Case Study

by Nicholas Scott Johnson February 15, 2013 7:27 am Case studies

Rydges is a family of hotels and resorts that combines a modern and genuine approach to service. Its employees strive to give every guest in its 40+ locations a relaxed and comfortable stay. Rydges has been using the latest technology for monitoring reviews for years. The company was an early adopter of TrustYou’s Read More

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Fiesta Americana: Case Study

by Nicholas Scott Johnson February 1, 2013 7:30 am Case studies

“Fiesta Americana Condesa Cancun attracts a wide range of guests from around the world. We needed an effective way to understand what our guests are saying about us so that we can improve our services and increase bookings. With TrustYou ReviewAnalyst, we have found a strong partner that gives us the valuable data we need to grow our business.” MANUEL NAVARRO, Community Manager

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