Customer Stories

Namba Oriental Hotel in Japan Shows Impressive Developments In Scores and Number of Reviews Since Using TrustYou

Tony Ciccarone // October 18, 2017

Namba Oriental Hotel is located in Namba, Japan, known as the center of Minami (South) area of Osaka. In January 2016, they decided to invest in TrustYou’s guest feedback platform to have a better understanding…

The Correlation Between Post-Stay Surveys and Increased Recommendation Rates

Tony Ciccarone // August 21, 2017

In a new study of 8,000 hotels using the TrustYou guest feedback platform, our research identified a positive relationship between hotels that send their guests post-stay surveys and those guests’ willingness to recommend the property.…

Elite Hospitality Group Improves Operations and Scores with TrustYou's Guest Feedback Platform

Catalina Brinza // July 17, 2017

The Elite Hospitality Group is located in the Kingdom of Bahrain, and currently operates four All Suites Hotels and three Luxury Residences. The hotel group began using TrustYou's guest feedback platform in 2014 and since then,…

Client Success Story: H'Otello

Tony Ciccarone // April 26, 2017

Our client H'Otello has been using TrustYou's guest feedback platform since 2013 to enhance the guest experience and to collect and analyze reviews. They have seen great improvements in their scores, recommendation rates and direct bookings. See…

ASKA Hotels Case Study Outlines Impressive Improvements of Overall Score and Scores for Categories

Tony Ciccarone // October 25, 2016

The ASKA Hotel Group ( is located in Antalya, Turkey, currently operating 3 all-inclusive, luxury hotels. ASKA Hotels started using the TrustYou guest feedback platform in 2014 and benefits from deep guest insights, improved scores and detailed…

B&B HOTELS Gets 8x More Google Reviews, Improves Google Scores +2.5%

Tony Ciccarone // November 4, 2015

Millions of travelers use Google every day to search for travel deals, vacation packages or getaway ideas. Google also shows reviews alongside the search results, which give users immediate feedback from other travelers to help…

Meininger Hotels: TrustYou Stars Case Study

Tony Ciccarone // October 29, 2015

As evidence of the powerful effects of TrustYou Stars, within the first month after implementation, the amount of Google reviews increased 200% compared to the entire previous year...

Ayres Improves Google Scores 4%, Increases Review Volume 3340%

Catalina Brinza // October 21, 2015

Prior to launching TrustYou Stars, Ayres Hotels was averaging just one review per property, per month on Google. Considering how many millions of travelers begin their hotel search on Google, the numbers were not optimal.…

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