Customer Stories

Meininger Hotels: TrustYou Stars Case Study

Nicholas Scott Johnson // October 29, 2015

As evidence of the powerful effects of TrustYou Stars, within the first month after implementation, the amount of Google reviews increased 200% compared to the entire previous year...

Ayres Improves Google Scores 4%, Increases Review Volume +3340%

Laura Badiu // October 21, 2015

Prior to launching TrustYou Stars, Ayres Hotels was averaging just one review per property, per month on Google. Considering how many millions of travelers begin their hotel search on Google, the numbers were not optimal.…

Customer Success: How B&B HOTELS Uses TrustYou To Gain More Reviews and Customer Feedback

Laura Badiu // August 25, 2015

Founded in 1990 by the French company Galaxie S.A., B&B HOTELS is the third largest budget hotel chain in France, with over 230 hotels in France and in total, more than 300 hotels in Europe…

How Facebook Reviews Contribute to Mövenpick Hotels & Resorts’ Stellar Online Reputation

Laura Badiu // March 31, 2015

Paul Mulcahy, Senior Vice President Commercial at Mövenpick Hotels & Resorts shares insights about how Facebook reviews factor in to the company’s online reputation management strategy. Mövenpick Hotels & Resorts is a collection of upscale…

Atlantis, The Palm Dubai Shares Insights On How It Manages Its Online Reviews to Maintain Exceptional Quality and Service

Laura Badiu // October 29, 2014

Alan Lim, Director Projects & Quality at Atlantis, The Palm Dubai shares insights of his company and the partnership with TrustYou. The Atlantis is well known as a luxury 5-star hotel with over 1,500 hotel…

Arcotel Improves Response Rate +27% With TrustYou Analytics

Nicholas Scott Johnson // October 29, 2013

“Working with TrustYou has allowed ARCOTEL Hotels to gain much more customer feedback than ever before. Using TrustYou’s Reputation Surveys, we have been able to drive more guest reviews, and subsequently improve scores and visibility on the review platforms that matter most to…

Arcotel: Case Study

Nicholas Scott Johnson // October 29, 2013

“Working with TrustYou has allowed ARCOTEL Hotels to gain much more customer feedback than ever before. Using TrustYou’s Reputation Surveys, we have been able to drive more guest reviews, and subsequently improve scores and visibility on the review platforms that matter most to…

Rydges: Case Study

Nicholas Scott Johnson // February 15, 2013

Rydges is a family of hotels and resorts that combines a modern and genuine approach to service. Its employees strive to give every guest in its 40+ locations a relaxed and comfortable stay. Rydges has been using…

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