Case studies

Mövenpick Hotels & Resorts: Case Study

by October 15, 2012 7:33 am Case studies

Mövenpick Hotels & Resorts Reinforces Service Excellence with Increased Monitoring & Transparency in Online Reviews Mövenpick Hotels & Resorts is a collection of upscale accommodations, spanning Europe, Africa, the Middle East and Asia. The Zurich-based company prides itself on delivering premium service, culinary enjoyment and sustainable environments, all delivered to guests with a personal, friendly touch. Mövenpick Hotels & Resorts were early adaptors in recognizing the value of monitoring and responding to online reviews and feedback.  As review and social media platforms began emerging, the company knew these opinions were a valuable source of insight and would have a significant impact… read more »

Trump Hotels: Case Study

by September 2, 2012 7:22 am Case studies

Trump Hotel Collection Trumps Competition with Excellent Service, Transparency & TrustScore Proof Five-Star Luxury Brand Displays Score & Reviews from Major Review Sites Under Guest Testimonial Section Trump Hotel Collection, an exquisitely curated five-star brand with properties in prime locations, is known as much for its service as it is for the caliber of the properties boasting the name. The attentive hotel teams do more than tell guests they offer superior service, they deliver it time and time again. As evidenced from superior rankings and reviews across numerous sites with guest-authored feedback, including TripAdvisor, Booking.com, Yelp! and Expedia.com, those who stay at a Trump… read more »