Customer Stories

Customer Success: How B&B HOTELS Uses TrustYou To Ga...

Laura Badiu // August 25, 2015

Founded in 1990 by the French company Galaxie S.A., B&B HOTELS is the third largest budget hotel chain in France, with over 230 hotels in France and in total, more than 300 hotels in Europe…

How Facebook Reviews Contribute to Mövenpick Hotels ...

Laura Badiu // March 31, 2015

Paul Mulcahy, Senior Vice President Commercial at Mövenpick Hotels & Resorts shares insights about how Facebook reviews factor in to the company’s online reputation management strategy. Mövenpick Hotels & Resorts is a collection of upscale…

Atlantis, The Palm Dubai Shares Insights On How It M...

Laura Badiu // October 29, 2014

Alan Lim, Director Projects & Quality at Atlantis, The Palm Dubai shares insights of his company and the partnership with TrustYou. The Atlantis is well known as a luxury 5-star hotel with over 1,500 hotel…

Arcotel: Case Study

Nicholas Scott Johnson // October 29, 2013

“Working with TrustYou has allowed ARCOTEL Hotels to gain much more customer feedback than ever before. Using TrustYou’s Reputation Surveys, we have been able to drive more guest reviews, and subsequently improve scores and visibility on the review platforms that matter most to…

Arcotel Improves Response Rate +27% With TrustYou An...

Nicholas Scott Johnson // October 29, 2013

“Working with TrustYou has allowed ARCOTEL Hotels to gain much more customer feedback than ever before. Using TrustYou’s Reputation Surveys, we have been able to drive more guest reviews, and subsequently improve scores and visibility on the review platforms that matter most to…

Rydges: Case Study

Nicholas Scott Johnson // February 15, 2013

Rydges is a family of hotels and resorts that combines a modern and genuine approach to service. Its employees strive to give every guest in its 40+ locations a relaxed and comfortable stay. Rydges has been using…

Fiesta Americana: Case Study

Nicholas Scott Johnson // February 1, 2013

“Fiesta Americana Condesa Cancun attracts a wide range of guests from around the world. We needed an effective way to understand what our guests are saying about us so that we can improve our services and increase bookings. With TrustYou ReviewAnalyst, we have found a strong…

Lindner Hotels: Case Study

Nicholas Scott Johnson // November 29, 2012

“Our Park Hotel Hagenbeck in Hamburg was selected as the Best-Loved Hotel in Germany by HolidayCheck, based purely on the positive reviews we asked for, and subsequently obtained. The rating provided a huge amount of positive publicity, and also showed the power of reviews.” JENS MÖSLE, Corporate…

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