++ TrustYou’s Direct Messaging solution integrated into Frontdesk Anywhere’s multi-use platform ++ Integration allows responses to guests’ needs in real time and increases efficiency for hotel staff ++
Munich, 27 September 2018 - TrustYou, the world’s largest guest feedback platform, officially announced the technical collaboration of its Guest Messaging tool with Frontdesk Anywhere’s (FDA) award-winning, cloud-based property management system. The two companies have a mutual goal of helping hoteliers from around the globe improve internal efficiency and increase guest satisfaction scores.
Through a smart API connection, the collaboration of TrustYou and Frontdesk Anywhere enables a seamless integration of guest data. Thereby, alongside the standard features of a smart, intuitive PMS, users will be able to directly communicate with guests, as well as set tasks and automated messages. Although invisible to travelers, the integration between Frontdesk Anywhere and the messaging features enable a higher level of personalization, and give hoteliers valuable insights into the guest journey and the ability to adjust services accordingly. Guest Messaging can be accessed through TrustYou’s guest feedback platform.
“In the 21st century, even smaller independent hotels have to keep up with the technological revolution,” said Benjamin Jost, TrustYou’s Co-Founder and CEO. “Given the large number of software that hoteliers need to use on a daily basis, we acknowledge the importance of navigating through a number of systems and features in a fast and efficient way - and with a single sign-in. This is why we are extremely excited to have our messaging solution integrated with Frontdesk Anywhere. Users are now able to oversee and manage any property task, and directly communicate with guests from one place, saving considerable time and effort.”
The integration between the two technologies will allow a wider exposure for both platforms and provide hoteliers with a more effective way to use their hotel tech stack. Following the highly popular trend of interlinked systems, TrustYou and its latest Connect partner, Frontdesk Anywhere, have joined forces to enable hoteliers to increase productivity and provide time-effective solutions for their operations.
“We’re delighted to partner with TrustYou to strengthen FDA’s integration portfolio and enable our customers to utilize ongoing guest communication to improve operations, increase online visibility and drive revenue,” said Joe Kiernan, CEO of Frontdesk Anywhere.
TrustYou, the world’s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence. Guest feedback influences 95% of booking decisions. TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide, powers guest reviews on dozens of travel sites, including Google, Kayak, and Hotels.com.* These reviews also generate actionable insights for hotels to improve their presence along each step of the guest journey, from booking and pre-stay search queries, to real-time guest requests and messages, to post-stay feedback in the form of survey responses and reviews. Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou’s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue.
Find more information on TrustYou and the guest feedback platform on trustyou.wpengine.com.
*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor
About Frontdesk Anywhere
Frontdesk Anywhere is an award-winning cloud-based property management system for independent hotels and management groups. It provides hoteliers with a platform that streamlines operations, increases revenue and enhances the guest experience. Based in San Francisco with offices worldwide, Frontdesk Anywhere currently serves customers in more than 45 countries. www.frontdeskanywhere.com.
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