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The Review Insights Report explores the state of the 2019 travel and hospitality industry through an extensive research of the global and regional markets, as well as through insights into our own data regarding the…

In the age of digitalization, the internet has become a platform where consumers actively participate and share their views and experiences openly. User Generated Content (UCG) shapes e-commerce, travel, and many other industries because consumers…

Travelers show similar behavioral patterns in regard to their relationship with online guest feedback about hotel accommodations. Touchpoints related to online reviews occur throughout every phase of the guest journey. During the pre-arrival, on-site, and…

What to look out for when choosing a communication platform for your hotel in 2021 Live communication in the post-COVID era has become key to running a successful hotel business. The choices are endless, but…

At TrustYou we make it our mission to keep a close eye on the state of travel and hospitality, as seen through the lens of guest reviews. In 2020, we put our extensive guest review…

“100+ COVID19 Power Tips and Ideas for the Hotel Industry” is a shared resource, based on survey results from our partners - a range of international hoteliers in charge of both independent and chain properties,…

The 2020 edition of the Guest Feedback Software Buyer's Guide, created by Hotel Tech Report in collaboration with TrustYou, gathers all the necessary insights that modern hoteliers need to know in order to optimize their…

This comprehensive eBook was created with the end goal of helping restaurant businesses get a better understanding of the importance of feedback, how to become a top-rated restaurant, and how to succeed based on an…

Communication is deeply impacted by technology innovations and we are embracing them in our day to day lives, including our interactions with people and businesses. With this in mind, we wrote this comprehensive eBook to…

Online reviews and guest feedback contribute to the overall success of a hotel business, either through enticing travelers to book, enforcing trust in the hotel’s amenities and services, or simply through providing guests with a…

The benefits of live interaction, both online and on-site, are numerous. Hotels from around the world are seeing positive influences, not only in the guests’ mid-stay experience, but also in their overall reputation - all…

In the light of the COVID-19 pandemic, concepts like safety, cleanliness, and hygiene have been given more meaning and emphasis than ever before. Especially when it comes to travel and hospitality, consumers are - and…

Using TrustYou data, Select Registry assesses existing and new properties for their website, identifies underperforming properties or particular areas for improvement. This not only saves time for internal inspections but also leads to higher administrative…

The Heidiland holiday region is a leisure destination in Switzerland and offers a wide range of accommodations and activities. Since July 2017, Heidiland Tourismus AG has been using TrustYou Analytics for its quality management of…

Website optimization and the incorporation of TrustYou data on the hotel website have helped Parkhotel Landau to achieve the following improvements in the last three years: Total website revenue +35%    Revenue through Internet Booking Engine…

The Dalata Hotel Group is Ireland’s largest and UK’s fastest growing hotel group, operating a total of 43 hotels. Dalata Hotels started using TrustYou in 2015.

Orea Horizont began using TrustYou in March 2018 and soon after, noticed an increase in positive guest reviews and improved scores across departments.

Fusion Suites Da Nang Beach Hotel belongs to the brand’s city hotels, aimed to bring balance and harmony to the urban jungle through healthy and nutritious food and drink options as well as great spa…

TrustYou's experts Valerie Castillo and Claire Hathaway hosted an insightful discussion about proper hotel-guest communication in the post-COVID19 travel scene. Watch the recording to learn more about the best ways of engaging with the post-pandemic…

Together with experts from Cornell University, Pegasus, and Inntegrated Consulting, we discussed the importance of quickly adapting to changing circumstances, to build resilience and have the best chance at a successful recovery.