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Live Experience Buyer's Guide

Lize.de.Kock // February 10, 2021

What to look out for when choosing a communication platform for your hotel in 2021 Live communication in the post-COVID era has become key to running a successful hotel business. The choices are endless, but…

Travel Health Index - Year in Review 2020

Lize De Kock // December 7, 2020

At TrustYou we make it our mission to keep a close eye on the state of travel and hospitality, as seen through the lens of guest reviews. In 2020, we put our extensive guest review…

100+ COVID19 Power Tips and Ideas for the Hotel Indu...

Lize De Kock // June 24, 2020

“100+ COVID19 Power Tips and Ideas for the Hotel Industry” is a shared resource, based on survey results from our partners - a range of international hoteliers in charge of both independent and chain properties,…

2020 Edition Guest Feedback Software Buyer's Guide

Laura Badiu // October 17, 2019

The 2020 edition of the Guest Feedback Software Buyer's Guide, created by Hotel Tech Report in collaboration with TrustYou, gathers all the necessary insights that modern hoteliers need to know in order to optimize their…

Become a Top-Rated Restaurant - The Value of a Good ...

Laura Badiu // June 19, 2019

This comprehensive eBook was created with the end goal of helping restaurant businesses get a better understanding of the importance of feedback, how to become a top-rated restaurant, and how to succeed based on an…

The Complete Guest Engagement Guide - How Messaging ...

Laura Badiu // February 6, 2019

Communication is deeply impacted by technology innovations and we are embracing them in our day to day lives, including our interactions with people and businesses. With this in mind, we wrote this comprehensive eBook to…

The Taj Mahal Palace Mumbai: Becoming the best hotel...

Lize De Kock // October 27, 2021

Not only is the The Taj Mahal Palace Mumbai number one in the world in 2020, during a year of significant challenges. It scores the best hotel performance in the world for the fourth year…

Accor and TrustYou Live Experience Case Study: Desig...

Lize De Kock // September 21, 2021

As worldwide industry leaders, Accor and TrustYou are partners in elevating the experience of life through hospitality. TrustYou data provides insights into traveller trends. Contactless communications tools support Accor with placing people at the heart…

Lindner Hotels Increases Survey Response and Optimiz...

Laura Badiu // April 7, 2021

Lindner Hotels wanted to integrate the ORM platform TrustYou into NextGuest CRM in order to improve operational processes, increase guest survey responses, and incorporate survey results into customer segmentation within the CRM, which would allow…

Select Registry: Consistent and High-Quality Standar...

Lize De Kock // December 3, 2020

Using TrustYou data, Select Registry assesses existing and new properties for their website, identifies underperforming properties or particular areas for improvement. This not only saves time for internal inspections but also leads to higher administrative…

Heidiland Holiday Region: Higher Quality Thanks to T...

Laura Badiu // March 9, 2020

The Heidiland holiday region is a leisure destination in Switzerland and offers a wide range of accommodations and activities. Since July 2017, Heidiland Tourismus AG has been using TrustYou Analytics for its quality management of…

Parkhotel Landau: The Positive Influence of Reviews ...

Laura Badiu // February 3, 2020

Website optimization and the incorporation of TrustYou data on the hotel website have helped Parkhotel Landau to achieve the following improvements in the last three years: Total website revenue +35%    Revenue through Internet Booking Engine…

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TrustYou Sponsors Hotel Tech Report’s Official 2022 Guest Messaging Software Buyers Guide

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One Company, One Million Hotels, and One, Integrated Guest Experience Platform

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TrustYou Launches Innovative Live Experience Solution That Enables Hoteliers To Leverage Real-Time Feedback

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TrustYou Named Best in Reputation Management and Guest Feedback & Surveys Categories in the 2021 HotelTechAwards

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TrustYou Launches The Recovery Race Campaign to Keep Hospitality Industry on Track with Essential COVID-19 Resources

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TrustYou Provides Outlook for Global Hotel Industry with Release of Global and Regional Review Insights Reports

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TrustYou Releases The Travel Health Index To Benchmark Current Review Activity In The Global Hotel Crisis

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Statement on Recent Cancellations of ITB Berlin and ITB India

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TrustYou Unveils Review Performance Analysis of Top UK Cities, With London Ranking Last For Many Traveler Types

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TrustYou Achieves Larger Than Ever Influence In The APAC Region By Partnering with Hospitality Industry Giants

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TrustYou and Impala Collaboration Enables Seamless Guest Data Exchange between Hotels and their PMSs

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TrustYou Caters to Chinese Travelers By Offering New WeChat Channel in their Direct Messaging Solution

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TrustYou’s New Response Features Allow Users to Directly Reply to 78% of All Guest Reviews

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TrustYou Achieves Level III Global Support Certification

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TrustYou 推出具有针对性功能的新餐厅反馈解决方案,以增加餐饮收入

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TrustYou Releases New Research Analyzing the Impact of Review Content on the Booking Behavior of Digital Natives

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Louvre Hotels Group Selects TrustYou’s Feedback Platform To Strengthen The Guest Experience In Its Properties Worldwide

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TrustYou Releases New Comprehensive eBook Showcasing How Direct Messaging Elevates the Hotel Experience

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TrustYou’s New Live Chat Helps Hotels Turn Website Visitors Into Direct Bookings

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TrustYou Analysis Highlights the Most Impactful Hotel Review Topics By Market With Global And Regional Impact Scores

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TrustYou 成为第 100 个采用 SiteMinder Exchange 的酒店技术品牌

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Pan Pacific Hotels Group Expands Feedback Management Efforts To Improve The F&B Experience With TrustYou Restaurants

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TrustYou 发布综合性的全新电子书,作为酒店创收反馈管理的完整指南

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TrustYou and Frontdesk Anywhere Integration Enables Facilitated Direct Messaging For Hotels

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Newly Released 2018 Guest Experience Assessment Provides Valuable Insights to Hoteliers on Guest Engagement

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TrustYou and Volara Partnership Supports Positive Guest Experiences with Guest-Hotel Communication through Voice Activated Devices

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Protel and TrustYou Collaboration Brings Huge Benefit to Hotels By Enabling Automated Survey and Guest Data Processes

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New Hotel Tech Stack eBook Explores the Impact of Technology Throughout the Guest Journey

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Hotels Catch Up to OTA Best Practices with TrustYou’s Review Marketing Solutions

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TrustYou Study Emphasizes Importance of Online Feedback Management And Review Collection For Accommodations

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A Decade of Review Excellence: TrustYou Celebrates Its 10 Year Anniversary

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TrustYou Partners With All 400 B&B Hotels To Improve Guest Experience and Online Reputation Globally

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TrustYou Wins #1 in the HotelTechAwards 2018 for “Reputation and Review Management Software”

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TrustYou Launches the First All-In-One Guest Feedback Platform with New Review Marketing and Guest Messaging Features

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TrustYou’s Guest Feedback Platform Gains Traction in India Through New Partnership With Taj Hotels Palaces Resorts Safaris

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TrustYou’s Direct Guest Messaging Tool Enables Compatible Connection With Amazon Echo

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TrustYou Releases Insightful New eBook to Aid Independent Hotel Marketing Efforts

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TrustYou Appoints Alex Tan As New Senior Director Enterprise Sales To Continue Industry Growth in APAC

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TrustYou Accelerates Global Success With New Hotel Partnerships And Rapidly Growing Client Portfolio

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Elite Hospitality Group Showcases Impressive Improvements In Operations And Review Scores Using TrustYou’s Feedback Platform

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TrustYou Invests in Enhanced Account Management To Ensure Maximum Client Satisfaction

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TrustYou Strengthens Its Market Presence in France and Belgium With Balladins Hotels Cooperation

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TrustYou’s Hotel Communication Study Reveals Strong Correlation Between Messaging and Guest Satisfaction

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Hospitality Technology leaders announce networking event for hoteliers in Toronto during HITEC

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Recruit, the Leading Japanese Internet and Media Group, Acquires TrustYou to Help Accelerate its Global Growth Ambition

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TrustYou and Welcome Systems Form Strategic Partnership To Help Hotels Collect Guest Reviews

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IBC Brings Relationship Management to Independent Hotels via Strategic TrustYou Partnership

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TrustYou Analysis Identifies Review Topics that Impact the Hotel Reputation the Most

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TrustYou Expands Presence in Southern Africa Through Strategic Alliance With Distribution Partner Rainmaker Digital

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Pan Pacific Hotels Group Appoints TrustYou To Manage All Guest Reviews and Surveys Through One Feedback Platform

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TrustYou Solidifies International Presence Through New Partnerships Around the Globe

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TRIPBAM and TrustYou Announce Hotel Review Data Integration Partnership

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Hotel v destination – what matters more to guests looking for romance?

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TrustYou Study Uncovers Travelers’ Online Search and Booking Behaviors

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RIU Hotels & Resorts chooses TrustYou to manage and analyze feedback globally through one guest feedback platform

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ASKA Hotels Sees Tremendous Reputation Increase Through TrustYou Partnership

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TrustYou Expands South American Presence Through Partnership with Slaviero Hotels

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TrustYou Introduces Next Generation Hotel Review Summaries to Have Greater Impact on Guest Decisions

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BRIT Hotels Operationalizes Guest Feedback Through Partnership with TrustYou

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TrustYou Extends Connect Initiative with Free Meta-Review API for Hotel Web Agencies