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TrustYou Presents The Review Insights Report - Globa...
The Review Insights Report explores the state of the 2019 travel and hospitality industry through an extensive research of the global and regional markets, as well as through insights into our own data regarding the…
Impact of Review Content on the Booking Behavior of ...
In the age of digitalization, the internet has become a platform where consumers actively participate and share their views and experiences openly. User Generated Content (UCG) shapes e-commerce, travel, and many other industries because consumers…
Consumer Research Emphasizes Importance of Online Fe...
Travelers show similar behavioral patterns in regard to their relationship with online guest feedback about hotel accommodations. Touchpoints related to online reviews occur throughout every phase of the guest journey. During the pre-arrival, on-site, and…
Live Experience Buyer's Guide
What to look out for when choosing a communication platform for your hotel in 2021 Live communication in the post-COVID era has become key to running a successful hotel business. The choices are endless, but…
Travel Health Index - Year in Review 2020
At TrustYou we make it our mission to keep a close eye on the state of travel and hospitality, as seen through the lens of guest reviews. In 2020, we put our extensive guest review…
100+ COVID19 Power Tips and Ideas for the Hotel Indu...
“100+ COVID19 Power Tips and Ideas for the Hotel Industry” is a shared resource, based on survey results from our partners - a range of international hoteliers in charge of both independent and chain properties,…
2020 Edition Guest Feedback Software Buyer's Guide
The 2020 edition of the Guest Feedback Software Buyer's Guide, created by Hotel Tech Report in collaboration with TrustYou, gathers all the necessary insights that modern hoteliers need to know in order to optimize their…
Become a Top-Rated Restaurant - The Value of a Good ...
This comprehensive eBook was created with the end goal of helping restaurant businesses get a better understanding of the importance of feedback, how to become a top-rated restaurant, and how to succeed based on an…
The Complete Guest Engagement Guide - How Messaging ...
Communication is deeply impacted by technology innovations and we are embracing them in our day to day lives, including our interactions with people and businesses. With this in mind, we wrote this comprehensive eBook to…
Leveraging Reviews To Elevate A Hotel Listing In The...
Online reviews and guest feedback contribute to the overall success of a hotel business, either through enticing travelers to book, enforcing trust in the hotel’s amenities and services, or simply through providing guests with a…
Encouraging Real Time Guest Communication: Challenge...
The benefits of live interaction, both online and on-site, are numerous. Hotels from around the world are seeing positive influences, not only in the guests’ mid-stay experience, but also in their overall reputation - all…
3 Effective Ways to Communicate With Guests About Sa...
In the light of the COVID-19 pandemic, concepts like safety, cleanliness, and hygiene have been given more meaning and emphasis than ever before. Especially when it comes to travel and hospitality, consumers are - and…
Select Registry: Consistent and High-Quality Standar...
Using TrustYou data, Select Registry assesses existing and new properties for their website, identifies underperforming properties or particular areas for improvement. This not only saves time for internal inspections but also leads to higher administrative…
Heidiland Holiday Region: Higher Quality Thanks to T...
The Heidiland holiday region is a leisure destination in Switzerland and offers a wide range of accommodations and activities. Since July 2017, Heidiland Tourismus AG has been using TrustYou Analytics for its quality management of…
Parkhotel Landau: The Positive Influence of Reviews ...
Website optimization and the incorporation of TrustYou data on the hotel website have helped Parkhotel Landau to achieve the following improvements in the last three years: Total website revenue +35% Revenue through Internet Booking Engine…
Dalata Hotels Utilize Reviews for Marketing
The Dalata Hotel Group is Ireland’s largest and UK’s fastest growing hotel group, operating a total of 43 hotels. Dalata Hotels started using TrustYou in 2015.
Orea Resort Horizont Leverages TrustYou's Semantic A...
Orea Horizont began using TrustYou in March 2018 and soon after, noticed an increase in positive guest reviews and improved scores across departments.
Da Nang Beach Hotel Sees Performance Scores Soar
Fusion Suites Da Nang Beach Hotel belongs to the brand’s city hotels, aimed to bring balance and harmony to the urban jungle through healthy and nutritious food and drink options as well as great spa…
Top Communication Strategies to Ensure Guest Safety
TrustYou's experts Valerie Castillo and Claire Hathaway hosted an insightful discussion about proper hotel-guest communication in the post-COVID19 travel scene. Watch the recording to learn more about the best ways of engaging with the post-pandemic…
Staying Ahead with Insights from Accor Asia Pacific ...
Three Keys to Agility
Together with experts from Cornell University, Pegasus, and Inntegrated Consulting, we discussed the importance of quickly adapting to changing circumstances, to build resilience and have the best chance at a successful recovery.
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TrustYou Launches Innovative Live Experience Solution That Enables Hoteliers To Leverage Real-Time Feedback
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TrustYou Named Best in Reputation Management and Guest Feedback & Surveys Categories in the 2021 HotelTechAwards
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TrustYou Launches The Recovery Race Campaign to Keep Hospitality Industry on Track with Essential COVID-19 Resources
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TrustYou Provides Outlook for Global Hotel Industry with Release of Global and Regional Review Insights Reports
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TrustYou Releases The Travel Health Index To Benchmark Current Review Activity In The Global Hotel Crisis
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Statement on Recent Cancellations of ITB Berlin and ITB India
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TrustYou Unveils Review Performance Analysis of Top UK Cities, With London Ranking Last For Many Traveler Types
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TrustYou Achieves Larger Than Ever Influence In The APAC Region By Partnering with Hospitality Industry Giants
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TrustYou and Impala Collaboration Enables Seamless Guest Data Exchange between Hotels and their PMSs
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TrustYou Caters to Chinese Travelers By Offering New WeChat Channel in their Direct Messaging Solution
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TrustYou’s New Response Features Allow Users to Directly Reply to 78% of All Guest Reviews
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TrustYou Achieves Level III Global Support Certification
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TrustYou 推出具有针对性功能的新餐厅反馈解决方案,以增加餐饮收入
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TrustYou Releases New Research Analyzing the Impact of Review Content on the Booking Behavior of Digital Natives
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Louvre Hotels Group Selects TrustYou’s Feedback Platform To Strengthen The Guest Experience In Its Properties Worldwide
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TrustYou Releases New Comprehensive eBook Showcasing How Direct Messaging Elevates the Hotel Experience
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TrustYou’s New Live Chat Helps Hotels Turn Website Visitors Into Direct Bookings
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TrustYou Analysis Highlights the Most Impactful Hotel Review Topics By Market With Global And Regional Impact Scores
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TrustYou 成为第 100 个采用 SiteMinder Exchange 的酒店技术品牌
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Pan Pacific Hotels Group Expands Feedback Management Efforts To Improve The F&B Experience With TrustYou Restaurants
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TrustYou 发布综合性的全新电子书,作为酒店创收反馈管理的完整指南
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TrustYou and Frontdesk Anywhere Integration Enables Facilitated Direct Messaging For Hotels
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Newly Released 2018 Guest Experience Assessment Provides Valuable Insights to Hoteliers on Guest Engagement
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TrustYou and Volara Partnership Supports Positive Guest Experiences with Guest-Hotel Communication through Voice Activated Devices
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Protel and TrustYou Collaboration Brings Huge Benefit to Hotels By Enabling Automated Survey and Guest Data Processes
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New Hotel Tech Stack eBook Explores the Impact of Technology Throughout the Guest Journey
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Hotels Catch Up to OTA Best Practices with TrustYou’s Review Marketing Solutions
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TrustYou Study Emphasizes Importance of Online Feedback Management And Review Collection For Accommodations
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A Decade of Review Excellence: TrustYou Celebrates Its 10 Year Anniversary
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TrustYou Partners With All 400 B&B Hotels To Improve Guest Experience and Online Reputation Globally
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TrustYou Wins #1 in the HotelTechAwards 2018 for “Reputation and Review Management Software”
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TrustYou Launches the First All-In-One Guest Feedback Platform with New Review Marketing and Guest Messaging Features
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TrustYou’s Guest Feedback Platform Gains Traction in India Through New Partnership With Taj Hotels Palaces Resorts Safaris
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TrustYou’s Direct Guest Messaging Tool Enables Compatible Connection With Amazon Echo
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TrustYou Releases Insightful New eBook to Aid Independent Hotel Marketing Efforts
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TrustYou Appoints Alex Tan As New Senior Director Enterprise Sales To Continue Industry Growth in APAC
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TrustYou Accelerates Global Success With New Hotel Partnerships And Rapidly Growing Client Portfolio
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Elite Hospitality Group Showcases Impressive Improvements In Operations And Review Scores Using TrustYou’s Feedback Platform
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TrustYou Invests in Enhanced Account Management To Ensure Maximum Client Satisfaction
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TrustYou Strengthens Its Market Presence in France and Belgium With Balladins Hotels Cooperation
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TrustYou’s Hotel Communication Study Reveals Strong Correlation Between Messaging and Guest Satisfaction
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Hospitality Technology leaders announce networking event for hoteliers in Toronto during HITEC
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Recruit, the Leading Japanese Internet and Media Group, Acquires TrustYou to Help Accelerate its Global Growth Ambition
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TrustYou and Welcome Systems Form Strategic Partnership To Help Hotels Collect Guest Reviews
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IBC Brings Relationship Management to Independent Hotels via Strategic TrustYou Partnership
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TrustYou Analysis Identifies Review Topics that Impact the Hotel Reputation the Most
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TrustYou Expands Presence in Southern Africa Through Strategic Alliance With Distribution Partner Rainmaker Digital
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Pan Pacific Hotels Group Appoints TrustYou To Manage All Guest Reviews and Surveys Through One Feedback Platform
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TrustYou Solidifies International Presence Through New Partnerships Around the Globe
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TRIPBAM and TrustYou Announce Hotel Review Data Integration Partnership
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Hotel v destination – what matters more to guests looking for romance?
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TrustYou Study Uncovers Travelers’ Online Search and Booking Behaviors
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RIU Hotels & Resorts chooses TrustYou to manage and analyze feedback globally through one guest feedback platform
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ASKA Hotels Sees Tremendous Reputation Increase Through TrustYou Partnership
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TrustYou Expands South American Presence Through Partnership with Slaviero Hotels
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TrustYou Introduces Next Generation Hotel Review Summaries to Have Greater Impact on Guest Decisions
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BRIT Hotels Operationalizes Guest Feedback Through Partnership with TrustYou
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TrustYou Extends Connect Initiative with Free Meta-Review API for Hotel Web Agencies
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Modus Hotels Selects TrustYou for Integrated Customer Communication Platform
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Skoosh Selects TrustYou to Provide Meta-Reviews for Its Travelers