New Hotel Tech Stack eBook Explores the Impact of Technology Throughout the Guest Journey

by May 17, 2018 2:25 am 新闻资讯，新闻发布

The Hotelier’s Tech Guide - Must-have Technologies That Impact The Guest Journey

Munich, 7 May 2018  - TrustYou, the world’s largest guest feedback platform, released their latest eBook: The Hotelier's Tech Guide - Must-Have Technologies That Impact The Guest Journey. This eBook breaks down the technologies and software that modern hoteliers need to use to succeed in a digital age. It also emphasizes their impact on all phases of the guest journey, from the initial booking to post-stay ROI measurement.

The Hotelier’s Tech Guide speaks to both independent and chain hoteliers and it provides them with insightful information about hotel technologies that determine the success of a guest experience, as well as a hotel’s overall operations, reputation, and revenue management. The eBook is divided into four chapters, the first three of them following the guest journey. Every chapter includes in-depth descriptions of must-have systems that impact each phase:

  • Pre-Stay: focuses on Internet Booking Engines, Reservation Systems, Channel Managers and Live Chat tools;
  • On-Site: includes information about Customer Relationship Management Systems, Property Management Systems, Direct Messaging, and The Internet of Things;
  • Post-Stay: provides details on Guest Feedback Platforms and Revenue Management Systems;

The final chapter of the eBook tackles up-and-coming, innovative tech concepts such as Artificial Intelligence and Virtual Reality - technologies that are not yet widely used, but can positively impact the guest experience.

“It’s no secret that technology has made its way into hospitality, and successful businesses rely on a number of software and systems. However, it is not always clear which technology hotels have the greatest payoff. This is why we wanted to break down the most important and relevant technologies that hoteliers absolutely need in this tech-driven era, in order to ease operations, save valuable time and increase the number of bookings and the overall revenue. Having attributed each technology to a different stage of the guest journey should help shed some light on their necessity and impact.” said Valerie Castillo, TrustYou’s Vice President of Marketing.

The Hotelier's Tech Guide - Must-Have Technologies That Impact The Guest Journey is available for free download here.

如需了解更多信息，请访问 TrustYou 和宾客反馈平台 www.trustyou.com.

 

关于 TrustYou

TrustYou 是全球最大的宾客反馈平台，为众多酒店提供解决方案，以促成更多预订量并改进其酒店产品。在宾客旅程的每个阶段，酒店可以利用宾客反馈来增强评论营销并实现卓越的运营业绩。宾客反馈影响着 95% 的预订决定。TrustYou Meta-Review 将全球 500,000 多家酒店的数亿条酒店评论、调查和社交帖子汇集一处，支持 Google、Kayak 和 Hotels.com 等数十个旅游网站上的宾客评论。这些评论还为酒店提供了切实可行的洞见，帮助酒店在宾客旅程的每一步中提升其存在感，从预订和入住前搜索查询，到宾客实时请求和留言，再到调查回应和评论形式的入住后反馈。通过 TrustYou 合作伙伴计划，PMS、CRM、IBE 和其他酒店软件提供商可以将 TrustYou 的宾客反馈平台集成到其产品中，从而帮助其酒店客户对预订量和收入产生积极影响。

如需了解更多信息，请访问 TrustYou 和宾客反馈平台 www.trustyou.com.

*TrustYou Meta-Reviews 只包含经过证实的评论，不包括来自 TripAdvisor 的评论

新闻联系人

Katharina Sickora

katharina.heitmann@www.trustyou.com

+49 89 55 27 35 - 116