TrustYou’s New Live Chat Helps Hotels Turn Website Visitors Into Direct Bookings
Munich, 27 November 2018 - TrustYou, the world’s largest guest feedback platform, today announced the launch of its new live chat channel that is part of its well-established Guest Messaging tool. The easy-to-integrate live chat enables hotels to respond to booking inquiries in real time and turn more website visitors into direct bookings with enhanced customer service opportunities. With this development, TrustYou responds to the increasing demand for instant real-time service requests from travelers before and during their stay.
The sophisticated live chat brings a variety of benefits to hotels:
- As a booking channel: Fast replying to booking inquiries to help website visitors make a confident buying decision through a hotel’s IBE
- As an on-site communication channel: Creating positive guest experiences through a WiFi page, or standalone web page, for guests to get informed and fix issues when they occur
- As an internal task manager: Optimizing staff operations by seamlessly turning requests into assigned tasks
TrustYou’s live chat solution does not require a complex or expensive setup, nor does it imply an extensive training for the hotel staff. All incoming messages are displayed and can be handled within the same inbox used for email, SMS, and social messenger. Implementation is complete by copying a few single lines of code on the hotel website.
“Live chat opens up a completely new opportunity for hotels to speak to travelers and guests before and during their stay”, adds Benjamin Jost, CEO of TrustYou. “We can help to turn more website visitors into bookings, enhance customer satisfaction which result in more positive reviews. In many cases,travelers have additional questions, concerns, or requests. Being able to connect with a member of the hotel staff, and getting all the desired information in real time decreases the chances of browsing other websites and increases direct bookings and thus revenue.”
Live chat can be used as a single product in the form of a Messaging Basic license, and newly integrates with many of the major PMS platforms. Find the full list of available integrations on our website.
Find more information on the new live chat feature here or sign up for a free 14-day-trial.
TrustYou 是全球最大的宾客反馈平台，为众多酒店提供解决方案，以促成更多预订量并改进其酒店产品。在宾客旅程的每个阶段，酒店可以利用宾客反馈来增强评论营销并实现卓越的运营业绩。宾客反馈影响着 95% 的预订决定。TrustYou Meta-Review 将全球 500,000 多家酒店的数亿条酒店评论、调查和社交帖子汇集一处，支持 Google、Kayak 和 Hotels.com 等数十个旅游网站上的宾客评论。这些评论还为酒店提供了切实可行的洞见，帮助酒店在宾客旅程的每一步中提升其存在感，从预订和入住前搜索查询，到宾客实时请求和留言，再到调查回应和评论形式的入住后反馈。通过 TrustYou 合作伙伴计划，PMS、CRM、IBE 和其他酒店软件提供商可以将 TrustYou 的宾客反馈平台集成到其产品中，从而帮助其酒店客户对预订量和收入产生积极影响。
如需了解更多信息，请访问 TrustYou 和宾客反馈平台 trustyou.wpengine.com.
*TrustYou Meta-Reviews 只包含经过证实的评论，不包括来自 TripAdvisor 的评论
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