TrustYou’s Direct Guest Messaging Tool Enables Compatible Connection With Amazon Echo

by September 20, 2017 1:33 pm 新闻资讯新闻发布

Acme Hotel in Chicago is first to link TrustYou with “Alexa”

Munich, 20 September 2017 - TrustYou, the world’s largest guest feedback platform, seeks to help hotels meet the needs and requirements of the modern guest and to digitize the industry with constant product updates and technological advancements. Amazon Echo, the hands-free and voice-controlled device to provide intelligent personal assistance, has become increasingly popular for hotels to receive their guests’ wishes through talking to “Alexa” in their hotel room. Chicago’s Acme Hotel paired TrustYou’s direct messaging service and Amazon Echo to combine all guest requests via text, email, Facebook messenger and voice control in TrustYou’s dashboard.

“Direct, fast communication and problem-solving is the key to a satisfied and happy guest, which can, in turn, result in good reviews and a loyal customer. Since our hotel is designed to appeal to a young and tech-savvy clientele, Amazon Echo seemed like the perfect match to receive guest requests from the room. Since we were already using TrustYou’s effective messaging tool and dashboard for direct guest communication, the combination of the two was the next logical step”, says Jim Harness, General Manager at Acme Hotel.

Amazon Echo devices were installed in all rooms at the beginning of 2017 with the help of Volara, a voice-based guest engagement software. This proved to be a successful investment, as guests rate the innovation positively in their post-stay reviews and state that they like this hassle-free possibility of communicating with the hotel. The most frequent questions for “Alexa” revolve around ACME’s Free Morning Joe coffee service, setting alarms, as well as information about the weather and traffic. The Acme Hotel reports that the integration of “Alexa” has not lead to more requests or a higher workload, but merely offers the modern guest an additional way to communicate with the staff.

“We are proud that our tool has all the makings and the necessary technology to bring the hotel’s guest communication to the next level. Innovative hotels like the Acme Hotel Company are pioneers for the digitization process and thereby stay ahead of the competition. The combination of Amazon Echo with our messaging feature is a great example of how TrustYou brings flexible and customizable connections to clients and partners to improve the overall guest experience”, adds Jennifer Graziano, Head of Sales U.S. at TrustYou.

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关于 TrustYou

TrustYou 是全球最大的宾客反馈平台,为众多酒店提供解决方案,以促成更多预订量并改进其酒店产品。在宾客旅程的每个阶段,酒店可以利用宾客反馈来增强评论营销并实现卓越的运营业绩。宾客反馈影响着 95% 的预订决定。TrustYou Meta-Review 将全球 500,000 多家酒店的数亿条酒店评论、调查和社交帖子汇集一处,支持 Google、Kayak 和 等数十个旅游网站上的宾客评论。这些评论还为酒店提供了切实可行的洞见,帮助酒店在宾客旅程的每一步中提升其存在感,从预订和入住前搜索查询,到宾客实时请求和留言,再到调查回应和评论形式的入住后反馈。通过 TrustYou 合作伙伴计划,PMS、CRM、IBE 和其他酒店软件提供商可以将 TrustYou 的宾客反馈平台集成到其产品中,从而帮助其酒店客户对预订量和收入产生积极影响。

如需了解更多信息,请访问 TrustYou 和宾客反馈平台

*TrustYou Meta-Reviews 只包含经过证实的评论,不包括来自 TripAdvisor 的评论



Katharina Sickora