Protel and TrustYou Collaboration Brings Huge Benefit to Hotels By Enabling Automated Survey and Guest Data Processes
Munich, 6 June 2018 - TrustYou, the all-in-one guest feedback platform, and protel, the hotel management systems provider, announce their cooperation to offer hotels a facilitated process for guest survey distribution and management. The collaboration of the two software providers enables an automated guest data synchronization and distribution of surveys for hotels and accommodation providers. TrustYou clients, who also use protel’s PMS solutions for their hotel management purposes, can immediately benefit from this combined offer to easier collect surveys and thereby increase the number of reviews, improve scores and grow revenue. Protel clients, who are not yet TrustYou users, can sign up for TrustYou’s free survey lite version to benefit from the state-of-the-art solution and start a free 14-day-trial to test the other features. TrustYou’s recently awarded guest feedback platform offers solutions to manage, monitor, and analyze guest feedback with reputation management, guest messaging, survey and review marketing tools.
“We believe that this new partnership is of immense benefit to our and protel’s clients,” says Michael Menzel, Chief Revenue Officer at TrustYou. “The cooperation with protel will automate processes like the upload of guest data and will help to collect more guest surveys in a very time-saving and efficient way. We’re very excited about this new opportunity to make our hotel’s lives easier and frictionless.”
"We help hotels to get the most out of technology, but the significant difference is our pre-integrated, and collaborative platform," says Jeremy Armes, VP of Marketing at protel. "This exciting partnership with TrustYou demonstrates how protel encourages opportunity from across a trusted and diverse vendor base, to deliver vendor-neutral, best-of-breed functionality into all hotels on protel.I/O."
Find more information on TrustYou visit www.trustyou.com.
关于 TrustYou
TrustYou 是全球最大的宾客反馈平台，为众多酒店提供解决方案，以促成更多预订量并改进其酒店产品。在宾客旅程的每个阶段，酒店可以利用宾客反馈来增强评论营销并实现卓越的运营业绩。宾客反馈影响着 95% 的预订决定。TrustYou Meta-Review 将全球 500,000 多家酒店的数亿条酒店评论、调查和社交帖子汇集一处，支持 Google、Kayak 和 Hotels.com 等数十个旅游网站上的宾客评论。这些评论还为酒店提供了切实可行的洞见，帮助酒店在宾客旅程的每一步中提升其存在感，从预订和入住前搜索查询，到宾客实时请求和留言，再到调查回应和评论形式的入住后反馈。通过 TrustYou 合作伙伴计划，PMS、CRM、IBE 和其他酒店软件提供商可以将 TrustYou 的宾客反馈平台集成到其产品中，从而帮助其酒店客户对预订量和收入产生积极影响。
如需了解更多信息，请访问 TrustYou 和宾客反馈平台 www.trustyou.com.
*TrustYou Meta-Reviews 只包含经过证实的评论，不包括来自 TripAdvisor 的评论
新闻联系人
Katharina Sickora
katharina.heitmann@www.trustyou.com
+49 89 55 27 35 - 116
About protel
protel is the hotel PMS and platform pioneer with over 14,000 hotel customers in 90+ countries. protel's new enterprise hospitality platform - consisting of an enterprise service bus called protel.I/O and a multi-hotel solution called protel CENTRAL - is a breakthrough for the industry. It's the only technology that allows hotels with multiple integrations to aggregate all specialist technology behavior to a central level, thus creating a secure, vendor-neutral, open infrastructure to store, access, integrate and use their data from any guest touchpoint in real time. As a result, hotel CEO's, CIO's and CMO's can take control of their technology infrastructure and create best of breed ecosystems that deliver best-in-class guest experiences. protel's global headquarters were established in 1994 in Dortmund, Germany and U.S. headquarters are in Atlanta, Georgia.
Further information about protel: www.protel.net