TrustYou Caters to Chinese Travelers By Offering New WeChat Channel in their Direct Messaging Solution

by September 24, 2019 1:40 pm 新闻发布

++ WeChat is the most popular communication app in China ++ Hoteliers can leverage this multi-channel solution to ease communication with guests ++

 

Munich, 24 September 2019  - TrustYou announces today its latest integration in the multi-channel direct messaging solution included in the company’s feedback platform. In addition to live chat, SMS, email, Facebook Messenger, and Google Messaging, the company has now launched WeChat for TrustYou Messaging. 30% of mobile internet time is spent on WeChat, making it China’s most popular communication app. WeChat presents a great opportunity in China and especially when catering to younger generations of travelers. They also rely heavily on WeChat for researching and planning trips, as well as communicating with businesses. Through WeChat, hoteliers can confirm reservations and check-ins, as well as respond to guest inquiries in real-time.

The set-up for WeChat is hassle-free and can be easily done by hotel users from their TrustYou Messaging account. The WeChat integration enables inbound communication, which means that travelers can establish the interaction with the hotel staff through WeChat and reach out whenever they need assistance or wish to provide feedback. Hotels are advised to promote this new integration and encourage guests to use it while on-site. 

Benjamin Jost, TrustYou’s CEO said: “Our company is constantly expanding and making efforts to cater to both hoteliers and travelers on a global level, so we understand that each market has its own characteristics. Especially in China, WeChat is such an important part of consumers’ lives and everyday operations that falling short on providing this communication method can cost hoteliers. This is why we are excited to integrate this channel into our multi-channel messaging solution and we are positive that it will support the better communication between hotels and guests while enabling a high level of personalization”. 

Hoteliers use TrustYou Messaging to interact with guests while on-site and request immediate feedback in order to decrease any possible issues and avoid negative post-stay reviews.

 

关于 TrustYou 

TrustYou 通过倾听的力量帮助公司赢得胜利，并提供一个宾客反馈平台，使倾听客户意见变得简单、强大且可付诸行动。该平台可释放宾客反馈的潜力，并有助于： 

  • 了解网络上的所有评论，并做出更好的业务决策。
  • 在网站和 Google 上发布酒店评论，并允许正面反馈影响预订量。
  • 创造无限的机会来倾听和回应宾客的需求。

TrustYou 让公司赢得信任，做出更好的决策，并且最终取胜。 

如需了解更多信息，请访问 TrustYou 和宾客反馈平台 www.trustyou.com. 

 

新闻联系人

Katharina Heitmann

katharina.heitmann@www.trustyou.com

+49 89 55 27 35 - 116