TrustYou Caters to Chinese Travelers By Offering New WeChat Channel in their Direct Messaging Solution

by September 24, 2019 1:40 pm Communiqués de Presse

++ WeChat is the most popular communication app in China ++ Hoteliers can leverage this multi-channel solution to ease communication with guests ++

 

Munich, 24 September 2019  - TrustYou announces today its latest integration in the multi-channel direct messaging solution included in the company’s feedback platform. In addition to live chat, SMS, email, Facebook Messenger, and Google Messaging, the company has now launched WeChat for TrustYou Messaging. 30% of mobile internet time is spent on WeChat, making it China’s most popular communication app. WeChat presents a great opportunity in China and especially when catering to younger generations of travelers. They also rely heavily on WeChat for researching and planning trips, as well as communicating with businesses. Through WeChat, hoteliers can confirm reservations and check-ins, as well as respond to guest inquiries in real-time.

The set-up for WeChat is hassle-free and can be easily done by hotel users from their TrustYou Messaging account. The WeChat integration enables inbound communication, which means that travelers can establish the interaction with the hotel staff through WeChat and reach out whenever they need assistance or wish to provide feedback. Hotels are advised to promote this new integration and encourage guests to use it while on-site. 

Benjamin Jost, TrustYou’s CEO said: “Our company is constantly expanding and making efforts to cater to both hoteliers and travelers on a global level, so we understand that each market has its own characteristics. Especially in China, WeChat is such an important part of consumers’ lives and everyday operations that falling short on providing this communication method can cost hoteliers. This is why we are excited to integrate this channel into our multi-channel messaging solution and we are positive that it will support the better communication between hotels and guests while enabling a high level of personalization”. 

Hoteliers use TrustYou Messaging to interact with guests while on-site and request immediate feedback in order to decrease any possible issues and avoid negative post-stay reviews.

 

À propos de TrustYou 

Promouvant l'écoute comme facteur de réussite, TrustYou propose aux entreprises une plateforme d'avis clients leur permettant de se montrer attentives au feedback de façon simple, puissante et concrète. Grâce à cette plateforme conçue pour exploiter pleinement le potentiel des avis clients, vous pourrez : 

  • Comprendre l'ensemble des avis à travers le Web et prendre de meilleures décisions commerciales ;
  • Publier les avis liés à votre hôtel sur le site Web et sur Google, et générer plus de réservations grâce au feedback positif.
  • Bénéficier d'innombrables opportunités de connaître les besoins de vos clients et d'y répondre ;

TrustYou permet aux entreprises de gagner la confiance de leurs clients, de prendre de meilleures décisions et d'atteindre leurs objectifs. 

Find more information on TrustYou and the guest feedback platform on www.trustyou.com. 

 

Press contact

Katharina Heitmann

katharina.heitmann@www.trustyou.com

+49 89 55 27 35 - 116