我们是全球化公司。我们是多元文化企业。我们是一支由 170 多名反馈专家组成的团队。TrustYou 在美国、欧洲和亚洲设有 5 个办事处，旨在帮助公司借助反馈的力量取得成功。我们确保满足客户和合作伙伴的本地和区域要求，同时对我们的产品、心态和公司愿景采取全球化方式。
在 TrustYou，我们的价值观塑造着我们的工作环境、团队、业务关系，为公司助力倾听。我们追求优质客户服务，注重开放式的反馈文化。我们的团队是我们最重要的资产，我们的团队合作和协作带来了最好的结果。我们经受检验，不断学习，持续提高。每个团队成员都有独特的心声能得到倾听，并为 TrustYou 的成功做出贡献。
我们践行公司宗旨。我们的核心信念是：倾听反馈是成功的关键。我们将数据转化为每个人都可以阅读、理解和使用的故事，从而做出更好的决策。我们在全球范围使用 26 种语言来帮助众多公司倾听客户的意见。我们全情投入，日复一日。
2008 年，Ben 以一个简单的想法创立了 TrustYou：使用户生成的反馈变得易于访问和容易理解。他以热情、创新的想法和开放的心态领导 TrustYou，以激发反馈平台、团队及其领导层的全部潜能。在创立 TrustYou 之前，他正忙于成为一名有抱负的足球运动员，获得电气和信息技术理学硕士学位，并开始涉足风险投资和可再生能源领域的企业并购。
Nikolai 一直对数字、经济、风险投资和私募股权充满热情，甚至于决定将这些主题作为自己的博士论文潜心研究。在 TrustYou，他负责监督所有财务、分析、规划和预算。在担任首席财务官之前，他最初是一名分析师，并在投资集团和咨询公司担任领导职务。为了在办公之余平衡生活，他骑着摩托越野车，克服高耸的山脉、肮脏的池塘和崎岖的小路。
As our Senior Vice President of Global Sales, Nao Shitara is in charge of overseeing and managing the global market and the regional portfolio of TrustYou clients. Nao is an experienced professional, with an extended background in sales, product, and marketing within Recruit, one of Japan’s most influential companies. She has previously handled the business development side of the restaurant industry, as well as the development, business alliance, and integration of overseas companies working in the travel industry. Nao’s professional drive and ambition come from the belief that feedback truly has the power to improve businesses and people’s lives in general.
Our Senior Vice President is not only a travel professional but also an avid traveler herself. She usually takes more than 20 trips a year (outside of business trips) and this is how she developed an insightful view of the hospitality industry, as well as different markets and regions. She is a firm believer that traveling improves our lives, expands our views, and enriches our experiences.
Nao thinks that TrustYou’s innovative and comprehensive technology is the ultimate competitive advantage and the best tool for hoteliers to understand guest feedback and make positive changes based on it. She enjoys the company’s open and positive culture and she thinks that her communication skills and positive attitude help create a friendly environment, which ultimately supports the team’s professional goals.
Nao was born in Japan’s beautiful Gunma prefecture, widely known for its hot springs and she speaks Japanese, English, and a bit of Chinese. She describes herself as small but powerful and always striving for success. Her critical thinking and vast knowledge of global diversity were developed during her years spent in international high school and university. In her free time, Nao enjoys tasty meals with her husband, paired with either wine, beer, or sake. She also likes doing puzzles, which she can complete with tremendous speed.
Jacek Mech started his career in Warsaw, working as System Analyst and joined TrustYou in 2011 as a Senior Architect. Jacek worked his way up in the last ten years and is currently our Senior Vice President of Engineering, his experience and constant dedication bringing high value to this job. His focus points as the head of the engineering department revolve around technology and the processes improvement on the department level, as well as translating product to technology strategy.
Jacek fully embraces the philosophy of radical transparency and that includes giving and receiving honest feedback on every action that one executes. Jacek’s unique position makes him a feedback expert, since he combines years of software development experience with a passion for managing and understanding agile development processes, human motivation and personal growth.
Our Senior VP of Engineering strongly believes in TrustYou’s unique positioning on the market, due to the seamless integration of post-stay and live feedback solutions that enables hoteliers to to understand their strengths and weaknesses, and act on them immediately. Jacek enjoys his work at TrustYou because he found here an open-minded, transparent, and feedback-driven work environment that he also helped shape throughout the years. He likes knowing that the company helps both travelers and industry workers enhance multiple aspects of the travel journey, one of the most important and life-changing experiences.
Jacek describes himself as someone who is structured, transparent, and loves learning new things. His personal skill of thinking on paper helps him in his day-to-day job and he’s found that writing down his tasks, challenges, and solutions allow him to be more structured and develop results that are easy to share and that have a positive, long-term impact.
Jacek was born and raised in Pila, in the northern part of Poland and he speaks both Polish and English. In his spare time, he enjoys cycling, walking, hiking, skiing, playing basketball and soccer – pretty much anything that has to do with the outdoors -, as well as reading. His biggest milestone in life was the birth of his twin daughters. Jacek says he would love to be able to wake up early, when the world is still and silent, but for now, he’s what you might call a night-owl and he gets his best ideas after sundown.