We are global. We are multicultural. We are one team with 160+ feedback experts. TrustYou is a remote first company operating in the US, Europe and Asia with the goal to help companies to succeed with the power of feedback. We make sure that we meet the local and regional requirements of our clients and partners while taking a global approach to our products, mindset, and company vision.
At TrustYou our values shape our working environment, our team, our business relationships to enable companies with the power to listen. We strive for customer excellence and live and breathe an open feedback culture. Our team is our most important asset and our teamwork and collaboration foster the best results. We test, we learn, we improve. Every team member has a unique voice that is heard and contributes to TrustYou's success.
我们践行公司宗旨。我们的核心信念是：倾听反馈是成功的关键。我们将数据转化为每个人都可以阅读、理解和使用的故事，从而做出更好的决策。我们在全球范围使用 26 种语言来帮助众多公司倾听客户的意见。我们全情投入，日复一日。
2008 年，Ben 以一个简单的想法创立了 TrustYou：使用户生成的反馈变得易于访问和容易理解。他以热情、创新的想法和开放的心态领导 TrustYou，以激发反馈平台、团队及其领导层的全部潜能。在创立 TrustYou 之前，他正忙于成为一名有抱负的足球运动员，获得电气和信息技术理学硕士学位，并开始涉足风险投资和可再生能源领域的企业并购。
Nikolai 一直对数字、经济、风险投资和私募股权充满热情，甚至于决定将这些主题作为自己的博士论文潜心研究。在 TrustYou，他负责监督所有财务、分析、规划和预算。在担任首席财务官之前，他最初是一名分析师，并在投资集团和咨询公司担任领导职务。为了在办公之余平衡生活，他骑着摩托越野车，克服高耸的山脉、肮脏的池塘和崎岖的小路。
Jacek Mech started his career in Warsaw, working as System Analyst and joined TrustYou in 2011 as a Senior Architect. Jacek worked his way up in the last ten years and is currently our Senior Vice President of Engineering, his experience and constant dedication bringing high value to this job. His focus points as the head of the engineering department revolve around technology and the processes improvement on the department level, as well as translating product to technology strategy.
Jacek fully embraces the philosophy of radical transparency and that includes giving and receiving honest feedback on every action that one executes. Jacek’s unique position makes him a feedback expert, since he combines years of software development experience with a passion for managing and understanding agile development processes, human motivation and personal growth.
Our Senior VP of Engineering strongly believes in TrustYou’s unique positioning on the market, due to the seamless integration of post-stay and live feedback solutions that enables hoteliers to to understand their strengths and weaknesses, and act on them immediately. Jacek enjoys his work at TrustYou because he found here an open-minded, transparent, and feedback-driven work environment that he also helped shape throughout the years. He likes knowing that the company helps both travelers and industry workers enhance multiple aspects of the travel journey, one of the most important and life-changing experiences.
Jacek describes himself as someone who is structured, transparent, and loves learning new things. His personal skill of thinking on paper helps him in his day-to-day job and he’s found that writing down his tasks, challenges, and solutions allow him to be more structured and develop results that are easy to share and that have a positive, long-term impact.
Jacek was born and raised in Pila, in the northern part of Poland and he speaks both Polish and English. In his spare time, he enjoys cycling, walking, hiking, skiing, playing basketball and soccer – pretty much anything that has to do with the outdoors -, as well as reading. His biggest milestone in life was the birth of his twin daughters. Jacek says he would love to be able to wake up early, when the world is still and silent, but for now, he’s what you might call a night-owl and he gets his best ideas after sundown.
Our products have a huge impact on the hospitality industry! We use the power of big data, machine learning, and natural language processing to access and transform millions of guest reviews on the internet to create a comprehensive overview for hoteliers and travelers. Major industry players like Google and Accor Hotels trust and display our accomplishments!
We work together to continuously improving our products, integrating client feedback into our ideas, and, looking for new markets and solutions. We are creative, analytic, precise, and always give our best. TrustYou is the world’s largest guest feedback platform, and we are the people behind it.