Since the beginning, we understood the potential of receiving feedback; from the market, from our customers, and from our employees. When companies listen to this feedback, they earn trust, make better decisions, and ultimately, succeed. We are committed to pioneering a platform that makes listening to feedback easy, powerful, and actionable.

At TrustYou, we help companies win with The Power to Listen.

Join the team

Who we are

We are global. We are multicultural.  We are one team with 170+ feedback experts. TrustYou operates out of 5 offices in the US, Europe and Asia with the goal to help companies to succeed with the power of feedback. We make sure that we meet the local and regional requirements of our clients and partners while taking a global approach to our products, mindset and company vision.

What we stand for

At TrustYou our values shape our working environment, our team, our business relationships to enable companies with the power to listen. We strive for customer excellence and live and breathe an open feedback culture. Our team is our most important asset and our teamwork and collaboration brings best results. We test, we learn, we improve. Every team member has a unique voice that is heard and contributes to TrustYou's success.

What makes us different

We practice what we preach. In our core we believe that listening to feedback is the key to success. We take data and turn it into a story that everyone can read, understand, and use to make better decisions. In 26 languages, worldwide, we help companies to listen what their customers have to say. With dedication and passion. Every day.

Our Executive Team

Benjamin Jost

Benjamin Jost, Co-Founder & Chief Executive Officer

Ben started TrustYou with a simple idea in 2008: Making user-generated feedback accessible and understandable. He leads TrustYou with passion, innovative ideas and an open mind to activate the full potential of the feedback platform, the team and its leadership. Before TrustYou, he was busy being an aspiring soccer player, getting his Master of Science in Electrical and Information Technologies and starting out in Venture Capital and in Corporate M&A in the renewable energy sector.

Benjamin Jost

Cofondateur et Président Directeur Général
Dr. Nikolai Visnjic 1

Dr. Nikolai Visnjic, Chief Financial Officer

Nikolai always had a passion for numbers, economics, venture capital and private equity. So much, that he even decided to dedicate his PHD thesis to these topics. At TrustYou, he oversees all finances, analyses, planning and budgets. Prior to being a CFO, he started out as analyst and took on leading positions at investment groups and consultancies. To balance out his desk time, he takes his motocross bike and tackles high hills, dirty ponds and rough tracks.

Dr. Nikolai Visnjic

Chief Financial Officer
Nao Shitara

Nao Shitara, Senior Vice President of Global Sales

As our Senior Vice President of Global Sales, Nao Shitara is in charge of overseeing and managing the global market and the regional portfolio of TrustYou clients. Nao is an experienced professional, with an extended background in sales, product, and marketing within Recruit, one of Japan’s most influential companies. She has previously handled the business development side of the restaurant industry, as well as the development, business alliance, and integration of overseas companies working in the travel industry. Nao’s professional drive and ambition come from the belief that feedback truly has the power to improve businesses and people’s lives in general.

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Our Senior Vice President is not only a travel professional but also an avid traveler herself. She usually takes more than 20 trips a year (outside of business trips) and this is how she developed an insightful view of the hospitality industry, as well as different markets and regions. She is a firm believer that traveling improves our lives, expands our views, and enriches our experiences.

Nao thinks that TrustYou’s innovative and comprehensive technology is the ultimate competitive advantage and the best tool for hoteliers to understand guest feedback and make positive changes based on it. She enjoys the company’s open and positive culture and she thinks that her communication skills and positive attitude help create a friendly environment, which ultimately supports the team’s professional goals.

Nao was born in Japan’s beautiful Gunma prefecture, widely known for its hot springs and she speaks Japanese, English, and a bit of Chinese. She describes herself as small but powerful and always striving for success. Her critical thinking and vast knowledge of global diversity were developed during her years spent in international high school and university. In her free time, Nao enjoys tasty meals with her husband, paired with either wine, beer, or sake. She also likes doing puzzles, which she can complete with tremendous speed.

Nao Shitara

Senior Vice President of Global Sales
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Jacek Mech, Senior Vice President of Engineering

Jacek Mech started his career in Warsaw, working as System Analyst and joined TrustYou in 2011 as a Senior Architect. Jacek worked his way up in the last ten years and is currently our Senior Vice President of Engineering, his experience and constant dedication bringing high value to this job. His focus points as the head of the engineering department revolve around technology and the processes improvement on the department level, as well as translating product to technology strategy.

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Jacek fully embraces the philosophy of radical transparency and that includes giving and receiving honest feedback on every action that one executes. Jacek’s unique position makes him a feedback expert, since he combines years of software development experience with a passion for managing and understanding agile development processes, human motivation and personal growth.

Our Senior VP of Engineering strongly believes in TrustYou’s unique positioning on the market, due to the seamless integration of post-stay and live feedback solutions that enables hoteliers to to understand their strengths and weaknesses, and act on them immediately. Jacek enjoys his work at TrustYou because he found here an open-minded, transparent, and feedback-driven work environment that he also helped shape throughout the years. He likes knowing that the company helps both travelers and industry workers enhance multiple aspects of the travel journey, one of the most important and life-changing experiences.

Jacek describes himself as someone who is structured, transparent, and loves learning new things. His personal skill of thinking on paper helps him in his day-to-day job and he’s found that writing down his tasks, challenges, and solutions allow him to be more structured and develop results that are easy to share and that have a positive, long-term impact.

Jacek was born and raised in Pila, in the northern part of Poland and he speaks both Polish and English. In his spare time, he enjoys cycling, walking, hiking, skiing, playing basketball and soccer – pretty much anything that has to do with the outdoors -, as well as reading. His biggest milestone in life was the birth of his twin daughters. Jacek says he would love to be able to wake up early, when the world is still and silent, but for now, he’s what you might call a night-owl and he gets his best ideas after sundown.

Jacek Mech

Senior Vice President of Engineering