Desde o início, compreendemos o potencial de receber feedback; do mercado, dos nossos clientes e dos nossos funcionários. As empresas que valorizam o feedback ganham confiança, tomam melhores decisões e, em última instância, são bem-sucedidas. Temos o compromisso de criar uma plataforma inovadora que torna a receção de feedback simples, poderosa e acionável.

Na TrustYou, ajudamos as empresas a vencer com The Power to Listen (o poder de ouvir).

Junte-se à equipa

Who we are

Somos globais. Somos multiculturais.  Somos uma equipa com mais de 170 especialistas em feedback. A TrustYou opera a partir de 5 escritórios nos EUA, na Europa e na Ásia com o objetivo de ajudar as empresas a ter sucesso com o poder do feedback. Asseguramo-nos de que cumprimos os requisitos locais e regionais dos nossos clientes e parceiros, ao mesmo tempo que adotamos uma abordagem global relativamente aos nossos produtos, mentalidade e visão da empresa.

Aquilo que defendemos

Na TrustYou, os nossos valores moldam o nosso ambiente de trabalho, a nossa equipa e as nossas relações comerciais para dar às empresas o poder de ouvir. Esforçamo-nos em prol da excelência dos clientes e vivemos e respiramos uma cultura de feedback aberto. A nossa equipa é o nosso ativo mais importante, e o nosso trabalho e colaboração em equipa proporcionam melhores resultados. Testamos, aprendemos, melhoramos. Cada membro da equipa tem uma voz única, que é valorizada e que contribui para o sucesso da TrustYou.

Aquilo que nos diferencia

Praticamos o que defendemos. No fundo, acreditamos que dar ouvidos ao feedback é essencial para o sucesso. Pegamos nos dados e transformamo-los numa história que todos podem ler, compreender e utilizar para tomar melhores decisões. Em 26 idiomas, ajudamos empresas espalhadas pelo mundo a ouvir o que os seus clientes têm a dizer. Com dedicação e paixão. Todos os dias.

A nossa equipa de administração

Benjamin Jost

Benjamin Jost, Co-Founder & Chief Executive Officer

Ben criou a TrustYou com uma ideia simples em 2008: tornar o feedback gerado pelos utilizadores acessível e compreensível. Lidera a TrustYou com paixão, ideias inovadoras e uma mente aberta para ativar todo o potencial da plataforma de feedback, da equipa e da sua liderança. Antes da TrustYou, esteve ocupado a tentar ser jogador de futebol profissional, a obter o mestrado em tecnologias elétricas e de informação e a dar os primeiros passos em capital de risco e em fusões e aquisições empresariais no setor das energias renováveis.

Benjamin Jost

Cofundador e diretor executivo
Dr. Nikolai Visnjic 1

Dr. Nikolai Visnjic, Chief Financial Officer

Nikolai sempre teve uma paixão por números, economia, capital de risco e capital privado. De tal forma que decidiu dedicar a sua tese de doutoramento a estes assuntos. Na TrustYou, supervisiona tudo o que está relacionado com finanças, análises, planeamento e orçamentos. Antes de ser diretor financeiro, começou como analista e assumiu cargos de liderança em grupos de investimento e consultoras. Para equilibrar o tempo que passa à secretária, gosta de pegar na mota de motocross e enfrentar colinas altas, lagos lamacentos e caminhos atribulados.

Dr. Nikolai Visnjic

Chief Financial Officer
Nao Shitara

Nao Shitara, Senior Vice President of Global Sales

As our Senior Vice President of Global Sales, Nao Shitara is in charge of overseeing and managing the global market and the regional portfolio of TrustYou clients. Nao is an experienced professional, with an extended background in sales, product, and marketing within Recruit, one of Japan’s most influential companies. She has previously handled the business development side of the restaurant industry, as well as the development, business alliance, and integration of overseas companies working in the travel industry. Nao’s professional drive and ambition come from the belief that feedback truly has the power to improve businesses and people’s lives in general.

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Our Senior Vice President is not only a travel professional but also an avid traveler herself. She usually takes more than 20 trips a year (outside of business trips) and this is how she developed an insightful view of the hospitality industry, as well as different markets and regions. She is a firm believer that traveling improves our lives, expands our views, and enriches our experiences.

Nao thinks that TrustYou’s innovative and comprehensive technology is the ultimate competitive advantage and the best tool for hoteliers to understand guest feedback and make positive changes based on it. She enjoys the company’s open and positive culture and she thinks that her communication skills and positive attitude help create a friendly environment, which ultimately supports the team’s professional goals.

Nao was born in Japan’s beautiful Gunma prefecture, widely known for its hot springs and she speaks Japanese, English, and a bit of Chinese. She describes herself as small but powerful and always striving for success. Her critical thinking and vast knowledge of global diversity were developed during her years spent in international high school and university. In her free time, Nao enjoys tasty meals with her husband, paired with either wine, beer, or sake. She also likes doing puzzles, which she can complete with tremendous speed.

Nao Shitara

Senior Vice President of Global Sales
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Jacek Mech, Senior Vice President of Engineering

Jacek Mech started his career in Warsaw, working as System Analyst and joined TrustYou in 2011 as a Senior Architect. Jacek worked his way up in the last ten years and is currently our Senior Vice President of Engineering, his experience and constant dedication bringing high value to this job. His focus points as the head of the engineering department revolve around technology and the processes improvement on the department level, as well as translating product to technology strategy.

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Jacek fully embraces the philosophy of radical transparency and that includes giving and receiving honest feedback on every action that one executes. Jacek’s unique position makes him a feedback expert, since he combines years of software development experience with a passion for managing and understanding agile development processes, human motivation and personal growth.

Our Senior VP of Engineering strongly believes in TrustYou’s unique positioning on the market, due to the seamless integration of post-stay and live feedback solutions that enables hoteliers to to understand their strengths and weaknesses, and act on them immediately. Jacek enjoys his work at TrustYou because he found here an open-minded, transparent, and feedback-driven work environment that he also helped shape throughout the years. He likes knowing that the company helps both travelers and industry workers enhance multiple aspects of the travel journey, one of the most important and life-changing experiences.

Jacek describes himself as someone who is structured, transparent, and loves learning new things. His personal skill of thinking on paper helps him in his day-to-day job and he’s found that writing down his tasks, challenges, and solutions allow him to be more structured and develop results that are easy to share and that have a positive, long-term impact.

Jacek was born and raised in Pila, in the northern part of Poland and he speaks both Polish and English. In his spare time, he enjoys cycling, walking, hiking, skiing, playing basketball and soccer – pretty much anything that has to do with the outdoors -, as well as reading. His biggest milestone in life was the birth of his twin daughters. Jacek says he would love to be able to wake up early, when the world is still and silent, but for now, he’s what you might call a night-owl and he gets his best ideas after sundown.

Jacek Mech

Senior Vice President of Engineering