Why hotel quality should be right next to price as a KPI in 2022
Why Guest Reviews Are the Key to Restarting Your Hotel Business
4 Ways to Nurture a Positive Restaurant Reputation for the Post-Pandemic Scene
What Your Guests Are Saying About Hotel Cleanliness
The Winning Swiss Secret: Leading Destination Recovery on the TrustYou Travel Health Index
Booking a Hotel in 2021? These Are The Green Flags To Look For
Traveler Trends and Guest Behavior - What's Changed, What's New?
How TrustYou Hotels are "Cleaning Up" vs. Their Comp...
Welcome to the last post in our 3-part series about the importance of cleanliness in hotels. Catch up on part 1 and part 2 of the series. In our last post, we ended with the…
A Clean Sweep: Cleanliness is Negatively Impacting H...
In my last post, we shared data from TrustYou’s database that indicated 1 in 4 guest reviews over the past 18 months mention “cleanliness” - a huge lift compared to other keywords related to public…
Keep it Clean: The Increasing Importance of Hotel Cl...
There is little doubt that topics like safety, public health, hygiene, and cleanliness have been on everyone’s minds since the beginning of the pandemic. The hospitality industry is no exception to this trend, as we…
The Best Developers Are Also Users - Behind the Scenes of our Live Experience Solution
Real, Steady Recovery of Guest Review Data as Chinese Cities Move Out of Lockdown on the Travel Health Index
Could Asia be on the Verge of Recovery? An Optimistic View of Data from the Travel Health Index
COVID-19 And Guest Reviews - Spotlight On A Downward Trajectory
The Contactless Guest Journey - How to Inspire a Pos...
When it comes to the guest experience, we have long ceased to refer to a single time and place - it’s called a journey for a reason. The overall experience, which goes to impact the…
What Your Guests Are Saying About Hotel Safety
As Maslow’s famous pyramid depicts, safety is one of the most basic human needs. It comes right after physiological needs, such as food, shelter, or rest. The importance of safety in times of COVID-19 has…
How Google Hotel Reviews Impact Your Hotel
Google has been one of the top hotel review sources over the past several years, along with Booking.com. Therefore, there is always a lot of buzz about hotel reviews on Google and what really drives…
3 Ways to Use Contactless Staff Communication Tools for Fast Service Recovery
3 Ways Better Communication Leads to Happier Guests
The Elevated Hotel Guest Experience: Simple, Easy, Effective
Let the Team Chat - How to Enable Seamless Internal Communication
Establishing User Research as an Integral Part of Our Product Development
Improving Guest Experience by Leveraging Contactless Solutions: How You Can Drive Customer Reviews
The Best Developers Are Also Users - Behind the Scen...
Ever since TrustYou was founded more than a decade ago, our mission was to help hospitality professionals get valuable insights into the traveler experience. Simply put - we wanted to encourage hoteliers from around the…
True Leadership in a Crisis Begins with Trust
Many companies say that they value their employees, that their workforce is their biggest asset, and that retention of human capital is a key objective. It’s easy to talk when business is good. Yet many…
Extraordinary Home Office Circumstances
We are currently in the world’s biggest Home Office experiment, at least for everyone whose job can be done online. Almost every single company has scrambled all of its technical resources in a matter of days to…
Comentários do cliente
User-friendly with excellent customer service
User-friendly, easy to navigate, and customizable to fit your needs. Excellent customer service, helpful every step of the way with onboarding, training, and support.
There is no other tool at this level of excellence
TrustYou brings the myriad of review sources in every language into a single dashboard. The topics of the reviews are extracted and the sentiments for each topic are scored to build a comprehensive analytical model of the company's evolution over time. There is no other tool at this level of excellence capable of providing actionable truths built from a foundation of statistical analysis. Trust me, TrustYou is the only one.
Very intuitive and user-friendly
Very intuitive and user-friendly. Great customer support service. It makes work so much easier when managing various properties and to be able to have the same information in the same place really comes in handy when you have to make reports or give feedback to General Management.
Very useful tool to centralize all reviews
Very useful tool to centralize all reviews, monitor all e-reputation, keep track of improvement areas in hotels. Direct response features are the best.
Excellent dashboard with the most useful information, also for department tasks.
Has a good overview and it is very easy to browse through the dashboard and interface to get great statistical information.
Efficient and helpful
Pros: 1) Covers a big range of media channels 2) Reminds and shares guests' reviews rapidly 3) Quite helpful to save time searching reviews
The support is awesome
I like the way it puts all our company properties together on one page which enables us to get a great overall company score at a glance. We are very happy with the product and the support side of Trust you is awesome.
TrustYou Software takes the guesswork out of understanding social reporting and gives you meaningful metrics in a simple, easy to absorb format. Everything I would want to be apart of a social media management site is there in the TrustYou platform.
Trust in TrustYou!
I've been using TrustYou every day for 2+ years for reputation management and its really awesome to get an overview of all the reviews you receive. It is easy to handle and personally I can use it very well to summarize different categories for a certain time.
It is amazing to keep an eye on your reviews
I love that TrustYou has all reviews from all different platforms in one place. It is easy to use the dashboard and navigate through the reviews. It picks out the bad & good phrases in a review so you can see what your downfalls and your strong points are.
TrustYou creates truly great software
User friendly interface, easy to understand. It is easy to find what you are looking for...Simply great!
A very powerful one-stop solution to manage reviews
TrustYou has very powerful tools to easily manage reviews from dozens of third party sites and OTAs. This is by far the strongest aspect of the platform. Support is very responsive, and personable.