Trends
Restaurants Reviews - How Much Does a Restaurant's Reputation ...
If Maslow taught us anything is that food is one of the primary human needs, that stands at the very bottom of the pyramid. The food business has come a long way from hunting to…
GDPR - 5 Last Minute Things That You Need To Do
You probably know by now that the EU General Data Protection Regulation (GDPR) is a new implementation, meant to reinforce the protection of customer data and online safety, as well as increasing the transparency of…
ITB Berlin Panel Discussion: Stars Or TrustScore? One Approach...
In the tourism industry, ratings about products and services are either based on stars or customer evaluations which are converted into a TrustScore. At this year's ITB Berlin, our partner Mecklenburg-Vorpommern invited us to join a panel discussion…
Research
How Technology Impacts The Entire Guest Journey - Part II: The On-Site Phase
How Technology Impacts The Entire Guest Journey - Part I: The Pre-Stay Phase
My Last Review was _____: a Guest's Perspective
The Independent Hotel Series - Part II: Optimizing Your Website
The Hotel Guest's On-Site Experience - Communicating with the Guest
These Categories Are Most Positively and Negatively Impacting Hotel Ratings
Guest Feedback & Reviews
Know Your Business - How Reputation Management Can Help Increa...
You know that saying that goes something like “Keep your friends close and your guests even closer”? Probably not, but when it comes to hospitality, it would sure make sense. The first rule of any…
Encouraging Guests To Leave Feedback - Are You Doing It Right?
For hotels, guest feedback brings a world of possibilities, including the chance of using one’s reputation for marketing. What can be easier and more effective than attracting new guest through the positive experience of past…
10 Reasons To Choose TrustYou As Your Guest Feedback Platform
Celebrations have begun, as this month we officially turn 10 years old! This marks a huge milestone for our company and we are extremely proud that we've come so far. Ever since the company was…
Technology
How Technology Impacts The Entire Guest Journey - Part III: The Post-Stay Phase
Relevance of Direct Guest Messaging in Hospitality | Benjamin Jost, TrustYou - ITB Berlin
How Live Chat Can Improve The Guest Experience
Voice Messaging through AI - The Future Of Communication In Hospitality
Technology Trends In Travel: What To Expect In 2018
Virtual Reality In Travel - Should Your Hotel Embrace It?
Miscellaneous
TrustYou Adventurers in Cluj-Napoca: What Makes the European ...
While being a truly global company with offices across 3 continents, TrustYou sites are shaped by local cultures, making every work environment particularly unique to our Adventurers. A couple of weeks ago we published a…
TrustYou Adventurers in Munich: What Makes the "World's M...
Recently, Forbes contributor Jordan Bishop picked up a study done by Monocle, an urban lifestyle magazine, which conducted its annual “Quality of Life Survey”. Being the 12th edition this year in 2018 and coming up…
TrustYou in the Classroom: Philipp meets Hospitality Managemen...
“Introducing hospitality management students to TrustYou’s unique products and tools, and passing on knowledge about the impact of online reputation management, that’s what I enjoy most about my guest lectures at IUBH,” says Philipp Möllers,…