Our Senior Vice President is not only a travel professional but also an avid traveler herself. She usually takes more than 20 trips a year (outside of business trips) and this is how she developed an insightful view of the hospitality industry, as well as different markets and regions. She is a firm believer that traveling improves our lives, expands our views, and enriches our experiences.

Nao thinks that TrustYou’s innovative and comprehensive technology is the ultimate competitive advantage and the best tool for hoteliers to understand guest feedback and make positive changes based on it. She enjoys the company’s open and positive culture and she thinks that her communication skills and positive attitude help create a friendly environment, which ultimately supports the team’s professional goals.

Nao was born in Japan’s beautiful Gunma prefecture, widely known for its hot springs and she speaks Japanese, English, and a bit of Chinese. She describes herself as small but powerful and always striving for success. Her critical thinking and vast knowledge of global diversity were developed during her years spent in international high school and university. In her free time, Nao enjoys tasty meals with her husband, paired with either wine, beer, or sake. She also likes doing puzzles, which she can complete with tremendous speed.

Jacek fully embraces the philosophy of radical transparency and that includes giving and receiving honest feedback on every action that one executes. Jacek’s unique position makes him a feedback expert, since he combines years of software development experience with a passion for managing and understanding agile development processes, human motivation and personal growth.

Our Senior VP of Engineering strongly believes in TrustYou’s unique positioning on the market, due to the seamless integration of post-stay and live feedback solutions that enables hoteliers to to understand their strengths and weaknesses, and act on them immediately. Jacek enjoys his work at TrustYou because he found here an open-minded, transparent, and feedback-driven work environment that he also helped shape throughout the years. He likes knowing that the company helps both travelers and industry workers enhance multiple aspects of the travel journey, one of the most important and life-changing experiences.

Jacek describes himself as someone who is structured, transparent, and loves learning new things. His personal skill of thinking on paper helps him in his day-to-day job and he’s found that writing down his tasks, challenges, and solutions allow him to be more structured and develop results that are easy to share and that have a positive, long-term impact.

Jacek was born and raised in Pila, in the northern part of Poland and he speaks both Polish and English. In his spare time, he enjoys cycling, walking, hiking, skiing, playing basketball and soccer – pretty much anything that has to do with the outdoors -, as well as reading. His biggest milestone in life was the birth of his twin daughters. Jacek says he would love to be able to wake up early, when the world is still and silent, but for now, he’s what you might call a night-owl and he gets his best ideas after sundown.