TrustYou’s Guest Feedback Platform Gains Traction in India Through New Partnership With Taj Hotels Palaces Resorts Safaris

Stronger positioning in the APAC region with 98 Taj Hotels utilizing TrustYou in 61 locations

Munich, 7 November 2017 - TrustYou, the world’s largest guest feedback platform, announces today its latest partnership with Taj Hotels Palaces Resorts Safaris. With the majority of hotels based in India, this collaboration comes as a strategic win and a great success for TrustYou and its constant global expansion goals, especially in the APAC area. Taj Hotels is known for its unique collection of iconic hotels, authentic palaces, beach resorts and wildlife safaris lodges across India, North America, United Kingdom, Africa, Middle East, Malaysia, Sri Lanka, Maldives, Bhutan and Nepal.

“Ever since the company was founded, TrustYou’s mission has been to provide hotels from all over the world with smart and easy-to-use guest feedback solutions. We are proud to say that we are constantly expanding our client portfolio and our global influence. Being chosen as the sole guest feedback management provider by such a well-known and valued chain as Taj Hotels is a reinforcement of our sustained efforts and of our international impact in the hospitality business. Also, this partnership makes our already established presence in APAC even stronger“, said Benjamin Jost, CEO and Co-Founder at TrustYou.

As a result of the partnership, 98 Taj branded hotels utilize the TrustYou platform, with all of its features, in order to better manage and improve the entire guest journey by means of using travelers’ feedback. The chain displays TrustYou’s reviews on their websites to provide travelers with trustworthy content which directly increases direct bookings. Additionally, the brand uses the guest survey solution to collect valuable post-stay feedback from guests. Also, the Analytics feature helps Taj Hotels to thoroughly analyze and monitor incoming reviews from review and social channels across the web alongside their own survey channel.

“Managing and analyzing our guests’ feedback is vital to the growth of our business. It was very important for us to find one single solution for access and monitor guest feedback. TrustYou fulfilled all our pre-requisites for the features that tailor-fit our needs and I am confident that they will not only meet our expectations but continue to innovate and provide us with their ever-evolving guest feedback and reputation management software”, said Chinmai Sharma, Chief Revenue Officer, Taj Hotels Palaces Resorts Safaris.

For more information, visit www.trustyou.com.

Umaid Bhawan Palace Jodhpur (c)Taj Hotels Palaces Resorts Safaris

关于 TrustYou

TrustYou 是全球最大的宾客反馈平台，为众多酒店提供解决方案，以促成更多预订量并改进其酒店产品。在宾客旅程的每个阶段，酒店可以利用宾客反馈来增强评论营销并实现卓越的运营业绩。宾客反馈影响着 95% 的预订决定。TrustYou Meta-Review 将全球 500,000 多家酒店的数亿条酒店评论、调查和社交帖子汇集一处，支持 Google、Kayak 和 Hotels.com 等数十个旅游网站上的宾客评论。这些评论还为酒店提供了切实可行的洞见，帮助酒店在宾客旅程的每一步中提升其存在感，从预订和入住前搜索查询，到宾客实时请求和留言，再到调查回应和评论形式的入住后反馈。通过 TrustYou 合作伙伴计划，PMS、CRM、IBE 和其他酒店软件提供商可以将 TrustYou 的宾客反馈平台集成到其产品中，从而帮助其酒店客户对预订量和收入产生积极影响。

如需了解更多信息，请访问 TrustYou 和宾客反馈平台 www.trustyou.com.

*TrustYou Meta-Reviews 只包含经过证实的评论，不包括来自 TripAdvisor 的评论

新闻联系人

Katharina Sickora 

katharina.heitmann@www.trustyou.com

About Taj Hotels Palaces Resorts Safaris

Established in 1903, Taj Hotels Palaces Resorts Safaris is one of Asia's largest and finest group of hotels, comprising 98 hotels in 61 locations across the globe, including presence in India, North America, United Kingdom, Africa, Middle East, Malaysia, Sri Lanka, Maldives, Bhutan and Nepal. From world-renowned landmarks to modern business hotels, idyllic beach resorts to authentic Grand Palaces, each Taj hotel offers an unrivalled fusion of warm Indian hospitality, world-class service and modern luxury.  For over a century, The Taj Mahal Palace, Mumbai, the iconic flagship has set a benchmark for fine living with exquisite refinement, inventiveness and warmth. Taj Hotels Palaces Resorts Safaris is part of the Tata Group, India’s premier business house.

For more information, please visit www.tajhotels.com.

Rakhee Lalvani | +91 22 6137 1909 | rakhee.lalvani@tajhotels.com