TrustYou and Volara Partnership Supports Positive Guest Experiences with Guest-Hotel Communication through Voice Activated Devices

by June 14, 2018 2:27 am Press Releases, In The News

++ The Joint Solution Integrates All Voice-Commands into a Property’s Technology Stack ++ Voice Messaging Becomes More Popular Among Travelers ++

Munich, 14 June 2018  - TrustYou, the world’s largest guest feedback platform, in collaboration with Volara, the provider of custom voice-based solutions for the hospitality industry, developed a joint solution to focus on a highly popular communication trend: voice messaging. The outcome combines TrustYou’s guest messaging feature with Volara’s voice-based guest engagement software, through Amazon’s “Alexa” and results in an innovative and hassle-free way of communicating on the spot, during a guest’s on-site experience.

TrustYou first released its Guest Messaging feature in 2016 and has been constantly improving ever since. In the company’s most recent eBook, The Hotelier’s Tech Stack Guide: Must-Have Technologies That Impact The Guest Journey, TrustYou recommended Volara’s solutions, emphasizing their fruitful partnership.

With the integration of the Volara-powered Amazon Echo into the TrustYou Guest Messaging tool, guests can now communicate with the hotel staff in the most effortless way: by only using their voices. 35.6 million Americans used a voice-activated assistant device at least once a month in 2017, per eMarketer — a year-over-year increase of nearly 130 percent. This goes to show that voice-enabled devices are rising in popularity and have the ability to enhance the guest experience.

“By providing an easy, innovative way of communication between guests and hosts, the overall experience of a hotel stay is boosted in a considerable manner”, says Benjamin Jost, TrustYou’s CEO and Co-Founder. “We are proud of our partnership with Volara since we have found a great way of combining two popular technologies and tools, to further enhance the guest journey and improve a hotel’s reputation.”

The integration between the two technologies is fast and seamless and the overall voice-enabled messaging tool is meant to help hotels be a step ahead of the competition, as well as personalizing and improving the hotel service and the guest’s on-site experience.

“Modern hoteliers want to communicate with their guests efficiently and on their guests’ preferred medium - whether live and automated voice from Volara or through the multiple text-based messaging channels offered by TrustYou.  This joint solution packs a powerful multi-channel punch that is already increasing guest satisfaction in leading hotels across the United States. Volara is proud of its work with TrustYou and will continue to invest in innovative joint solutions”, adds David Berger, CEO of Volara.  

To find out more about the TrustYou and Volara partnership and the resulting voice-messaging product, stop by booth 1009 at this year’s HITEC in Houston.

如需了解更多信息,请访问 TrustYou 和宾客反馈平台


关于 TrustYou

TrustYou 是全球最大的宾客反馈平台,为众多酒店提供解决方案,以促成更多预订量并改进其酒店产品。在宾客旅程的每个阶段,酒店可以利用宾客反馈来增强评论营销并实现卓越的运营业绩。宾客反馈影响着 95% 的预订决定。TrustYou Meta-Review 将全球 500,000 多家酒店的数亿条酒店评论、调查和社交帖子汇集一处,支持 Google、Kayak 和 等数十个旅游网站上的宾客评论。这些评论还为酒店提供了切实可行的洞见,帮助酒店在宾客旅程的每一步中提升其存在感,从预订和入住前搜索查询,到宾客实时请求和留言,再到调查回应和评论形式的入住后反馈。通过 TrustYou 合作伙伴计划,PMS、CRM、IBE 和其他酒店软件提供商可以将 TrustYou 的宾客反馈平台集成到其产品中,从而帮助其酒店客户对预订量和收入产生积极影响。

如需了解更多信息,请访问 TrustYou 和宾客反馈平台

*TrustYou Meta-Reviews 只包含经过证实的评论,不包括来自 TripAdvisor 的评论



Katharina Sickora

+49 89 55 27 35 - 116