Protel and TrustYou Collaboration Brings Huge Benefit to Hotels By Enabling Automated Survey and Guest Data Processes

by June 6, 2018 2:25 am In The News, Press Releases

Munich, 6 June 2018  - TrustYou, the all-in-one guest feedback platform, and protel, the hotel management systems provider, announce their cooperation to offer hotels a facilitated process for guest survey distribution and management. The collaboration of the two software providers enables an automated guest data synchronization and distribution of surveys for hotels and accommodation providers. TrustYou clients, who also use protel’s PMS solutions for their hotel management purposes, can immediately benefit from this combined offer to easier collect surveys and thereby increase the number of reviews, improve scores and grow revenue. Protel clients, who are not yet TrustYou users, can sign up for TrustYou’s free survey lite version to benefit from the state-of-the-art solution and start a free 14-day-trial to test the other features. TrustYou’s recently awarded guest feedback platform offers solutions to manage, monitor, and analyze guest feedback with reputation management, guest messaging, survey and review marketing tools.

“We believe that this new partnership is of immense benefit to our and protel’s clients,” says Michael Menzel, Chief Revenue Officer at TrustYou. “The cooperation with protel will automate processes like the upload of guest data and will help to collect more guest surveys in a very time-saving and efficient way. We’re very excited about this new opportunity to make our hotel’s lives easier and frictionless.”

"We help hotels to get the most out of technology, but the significant difference is our pre-integrated, and collaborative platform," says Jeremy Armes, VP of Marketing at protel. "This exciting partnership with TrustYou demonstrates how protel encourages opportunity from across a trusted and diverse vendor base, to deliver vendor-neutral, best-of-breed functionality into all hotels on protel.I/O."

Find more information on TrustYou visit


About TrustYou

TrustYou, the world’s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence. Guest feedback influences 95% of booking decisions. TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide,  powers guest reviews on dozens of travel sites, including Google, Kayak, and* These reviews also generate actionable insights for hotels to improve their presence along each step of the guest journey, from booking and pre-stay search queries, to real-time guest requests and messages, to post-stay feedback in the form of survey responses and reviews. Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou’s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue.

Find more information on TrustYou and the guest feedback platform on

*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor

Press contact

Katharina Sickora

+49 89 55 27 35 - 116


About protel

protel is the hotel PMS and platform pioneer with over 14,000 hotel customers in 90+ countries. protel's new enterprise hospitality platform - consisting of an enterprise service bus called protel.I/O and a multi-hotel solution called protel CENTRAL - is a breakthrough for the industry. It's the only technology that allows hotels with multiple integrations to aggregate all specialist technology behavior to a central level, thus creating a secure, vendor-neutral, open infrastructure to store, access, integrate and use their data from any guest touchpoint in real time. As a result, hotel CEO's, CIO's and CMO's can take control of their technology infrastructure and create best of breed ecosystems that deliver best-in-class guest experiences. protel's global headquarters were established in 1994 in Dortmund, Germany and U.S. headquarters are in Atlanta, Georgia.


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