TrustYou’s Q3 Pulse of the Industry Report Shows a Slower Recovery As New Challenges Arise for Travelers 

by November 15, 2022 10:43 am Press Releases

TrustYou’s worldwide analysis of 40.7 million guest reviews offers insight into the post-pandemic travel scene and hospitality trends.

The new edition of the Pulse of the Industry Report captures the progression of Travel and Hospitality in Q3 2022.  


The third quarter of 2022 highlighted the peak summer travel season, with many travelers eager to enjoy travel again without the restrictions of the past two years. Global air travel reached more than 73% of its pre-pandemic level for August, according to The International Air Transport Association. Although international travel is in a much better position than in 2021, domestic trips continue to lead the recovery race. It is evident that travelers’ are utilizing technology to plan their trips and heavily rely on guest reviews when making a booking decision.

Some regions have come a long way with fully booked hotels but face other challenges that show a full recovery after the pandemic is expected only in 2023. Some countries in the DACH region are reaching beyond pre-pandemic travel demand, despite disruptions due to the energy crisis, staff shortages, and price increases.

In the Q3 2022 Pulse of the Industry Report, TrustYou analyses 40.7 million reviews and reveals that 91% of feedback is still positive, with only a slight decrease from its previous Q2 version. After having collected and analyzed guest reviews from the most extensive variety of global sources since 2008, the report gives a comprehensive overview of reviews, sources, and sentiments for the hospitality industry.

For an in-depth analysis, the relevant insights capture global and regional trends for APAC, EMEA, the US, and the DACH region. Since each region faces different challenges and trends, the report is separated by markets to capture the specific data and trends related to that area.

Access the free report to get the latest insights into each region and how travel and expectations are progressing in Q3 2022. Readers will find valuable data pertaining to TrustYou’s Impact Scores, hospitality tech adoption, and what the industry is to expect looking ahead towards the end of the year. 


About TrustYou

TrustYou is on a mission to make guest communication and feedback simpler and more productive. All communication channels, together in one place, is the new way of doing business. Today, customers expect instant responses on their preferred communication channels. As a subset of communication, feedback is the foundation for building better products, services, and companies.

TrustYou helps companies win through the power of listening and provides a Guest Experience (GX) Platform that makes listening to customers easy, powerful, and actionable. The platform unlocks the potential of guest feedback and helps to:

  • Create unlimited opportunities to listen and respond to guests’ needs.
  • Understand all reviews across the web and make better business decisions.
  • Publish hotel reviews on the website and on Google and allow positive feedback to influence bookings.

TrustYou empowers companies to earn trust, make better decisions, and ultimately, win.

Find more information on TrustYou and our GX platform on